Home affairs ‘negligence’

2016-02-18 06:00

GOVERNMENT departments have often been accused of being negligent and an elderly Port Edward woman has been the victim of such negligence.

She has been in and out of the Department of Home (DoH) Affairs in Port Shepstone to fix her granddaughter’s unabridged birth certificate, which keeps coming back with errors.

“Since my first application in 2013 my granddaughter’s certificate has come back with errors. I went to the office to show them the errors and indicated the correct information. They told me I had to pay for the reissuing of the certificate.”

She said it is now a major problem because the child is in matric and they won’t allow her to write her final exams if the document is incorrect.

“I pleaded with the officers to sort the matter out urgently and when the second certificate was issued in 2014 it was still incorrect,” she said.

Every time she has to drive from Port Edward to the Port Shepstone office and now the third certificate is once again incorrect and she doesn’t understand why officers do not double check their work before saving it on the system.

She said she doesn’t know if the mistake is being made by the data capturer or head office.

“As far as I know all birth certificates are printed at local home affairs offices, and you get them at same time. I really do not know who can assist me with this,” she said.

DoH was contacted for comment, but at the time of going to press nothing was forthcoming.

The only communication received was an email asking for the client’s contact details.

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