Hospital award not deserved

2016-07-14 06:00

JUST recently the Port Shepstone Hospital was praised for its service. It makes me think that the award givers have never experienced having to visit the orthopedic clinic.

Firstly, we have to be there early in the morning or have to wait a long time before going home. Waiting for the orthopedic clinic to open at 7am, the patient has to wait in the open on the corridor.

As most of the patients are old, this brings unnecessary suffering in the cold weather.

Secondly, the X-ray department is a considerable distance from orthopedic and to reach it there is a steep slope. For old people having to push their loved ones in wheelchairs to have their injuries X-rayed at the request of the orthopedic specialist it is quite a difficult mission.

Thirdly, the toilets at the orthopedic clinic leave a lot to be desired. The staff there are kind considerate and professional.

So before these award givers dish out awards they must try being a patient.

Dissatisfied

Hospital response

Thank you for affording us an opportunity to respond.

Firstly, the orthopedic clinic opens at 7am to allow patients to come in. Officially the clinic opens 7.30am to 4pm. Patients are seen at 8.30am after doctors have completed their ward rounds and their administrative duties. During this period, patients will draw their files and nurses will triage them. Those patients who require x-ray services are seen first and requested to visit the x-ray department.

The issue of distance from orthopedic to X-ray department is unfortunately, a structural issue as it can not be moved, however, if patients and relatives are finding difficulty in moving patients to the X-ray department, they can request staff at the clinic for a porter’s assistance.

It is understandable that the orthopedic clinic is an old building, however, the toilets are kept clean at all times.

Phumza Morai

Public Relations Officer

Port Shepstone Regional
Hospital

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