Problems at the supermarket

2016-03-24 06:00

CONSUMERS must be careful and vigilant when purchasing goods from our supermarkets.

My personal experience refers. I recently purchased a 7,3 kg bag of Husky dog food that was advertised at R149,99 but I was charged R199,99.

When I queried the overcharge with the manager, he told me it was a head office error. After much debate and production of the flier, I was refunded my overcharge of R50.

Points to remember:

• consumers must keep their receipts and the flier, and check them against the goods they purchase; and

• use a cellphone to calculate the amount you are expected to pay before reaching the cashier.

The problems experienced at the supermarkets are:

• advertised items are not always available, even when you arrive at the stores as the doors open; and

• staff are never available to help you with the advertised item on sale.

Supermarkets protect themselves legally in the fine print and in the media, stating that stocks are limited or when available, and have a cut-off date.

The consumer bodies and public protector should do a full and ongoing investigation into our supermarkets on advertised products and prices.


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