Responce to licensing office issues

2018-05-03 06:01

AFTER weeks of public complaints of extremely slow to no service at all for customers at the Port Shepstone Licensing Department, Ray Nkonyeni Municipality (RNM) has offered an explanation for the mayhem.

Speaking at a media briefing at the council chambers on Tuesday, RNM mayor Nomusa Mqwebu said that the municipality acted as an agent of the Department of Transport (DOT) in relation to motor licensing and processing of applications for both learners drivers’ license, drivers’ license and professional drivers’ license (PrDP).

To that effect, Mqwebu said that all machinery used at the licensing department were the property of and maintained by the DoT.

Mqwebu said that the issues experienced at the licensing department in recent weeks were due to the installation of new machinery by the DOT at the licensing department and the unfamiliarity of staff members with the equipment.

“Since the installation of this new machinery, there have been challenges in terms of the pace of the processes and these were escalated to the Department [of Transport],” said Mqwebu.

“It needs to be stated that the officials of the municipality are as much frustrated as the members of the public are with the current situation.

The officials are trying by all means to accommodate members of the public as much as possible as they sometimes work even up to 6 pm instead of 4 pm,” said Mqwebu requesting the public’s patience in the matter.

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