Retail outlet client hounded by attorneys

2016-10-13 06:00
Therisa Pastor goes through the file with records of all the calls and documents as proof of communication and payment.          PHOTO:      precious        gumede

Therisa Pastor goes through the file with records of all the calls and documents as proof of communication and payment. PHOTO: precious gumede

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RETAIL store client Theresa Pastor says she is tired of the calls she has been receiving from attorneys on behalf of Woolworths saying she has not paid her mother’s accounts.

Pastor is the daughter of 85-year-old Louise Brazier, the account holder, authorised by her to handle all her accounts.

The account had been handed over to Woolworths attorneys, who have been calling Louise demanding payment, even though payment has been made.

“My mother is old and can’t handle accounts on her own. For more than 10 months we have been getting calls from attorneys asking to speak to my mom, and I repeatedly told them she is deaf and they should speak to me about the accounts.”

Every month Pastor receives 60 calls from the attorneys, who fail to understand that the accounts are paid monthly via stop order.

Pastor visited the Shelly Beach branch to file a complaint and was told the account has been handed over, and that she should contact the attorneys.

“I contacted the attorneys notifying them that payments are being made and have even sent them proof, but they still call me. This really frustrates me as a client and I feel it is unfair on my mother.”

Pastor has only received one letter from the attorneys and that was last year when her debit order stopped going through.

Pastor has recorded the calls and documents she has sent to Woolworths and attorneys as proof of payment.

Fever contacted Woolworths head office in this regard and in a statement they confirmed that the accounts are being paid.

“There are two accounts in question, an in-store card account and a personal loan account.

“The client is making payments via monthly stop orders­ on both accounts.

“The in-store card account had been in arrears and was handed over for collection, this prompted calls to the customer from collections agencies,” said Nelisa Mpofana of Woolworths.

Mpofana said the personal loan has a credit balance and the balance will be refunded to the customer when she provides a bank statement and a copy of her ID.

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