Telkom line headache

2017-11-09 06:00

ON October 13 at 4pm, I reported to Telkom that my DSL line was faulty and I received REF: 139ANK131017 as reference.

Because it looked as though the matter was not being attended to, I phoned the Telkom call centre again to try to find out when my line would be fixed.

To my dismay, the person that took my call told me that the matter had been resolved and the case had been closed. In the meantime, the DSL line and now the voice line were not working.

I had to report the matter again and this time they have escalated the case with REF: 21520557 as a reference number.

I kept contacting Telkom every day to try to find out the reason for the delay, but no reason was given.

The following day I asked the call centre to escalate my case again and yet another reference was given to me.

On my most recent call to them, the person that took my call confirmed again that the first reference job was definitely cancelled.

I have now lost my temper as it seems that nobody knows what is going on at Telkom.

I work from home and need my DSL line to work in order to perform my duties, for which I get paid monthly.

JOSE M. FONSECA

Woodgrange-on-Sea

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