Unattended leaks distress locals

2018-10-11 06:03
PHOTO: supplied A water leak in Stott Street in Manaba had been left unattended for more than two weeks.

PHOTO: supplied A water leak in Stott Street in Manaba had been left unattended for more than two weeks.

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THOUSANDS of litres of water is reportedly being wasted as several burst pipes and water leaks have been left unattended by the Ugu Municipality. Irate residents spoke to the Feverafter the leaks were neglected by Ugu despite numerous reports.

Elsa Muller, from Zurich Drive in Uvongo, said she first reported a burst pipe near her property on Tuesday, September 18, however no assistance came forth even after several reports were made to the Ugu call centre and an Ugu staff member.

“Nobody seems to be interested in attending to the problem. I approached one of their (Ugu) workers who was shopping at the second hand shop around the corner from us and asked him if he knew about the burst pipe. He said he would go and have a look but he never got there. This is a disgusting waste of thousands of liters of water which has been going on for a week now,” said Muller last Friday.

“I have no insurance for this and I refuse to pay for this water,” she said.

On Monday, following an inquiry to Ugu by the Fever, Muller said that the pipe was eventually fixed, however her pavement that had to be dug up for the fixture was left unfixed.

Peet Swanepoel, from Stott Street in Manaba, said a leak on his street had been running for over two weeks.

“All I got was a reference number for the call centre yet, two weeks later, nothing has happened,” he said.

DA Ugu councillor George Henderson also cited the leak on Stott Street, saying Ugu’s slow response time to customers was a “huge problem” which, as a councillor, he has had to deal with on a daily basis.

“We get tons of complaints from residents on a daily basis and even we, as councillors, face difficulty in getting through the various complaints platforms at the municipality.

“The call centre never gets answered, the SMS line only gives an automated response that you will get a reference number, which you never get, and complaints are sent to their Facebook page. It is a serious problem.”

He said these issues have been unattended too long and called for urgent change.

Ugu district municipality spokesperson France Zama said the Water Services team had difficulties in locating the leak on Zurich street as the complainant did not provide a lot number and contact details.

“The problem on Stott Street was found to be a meter connection point from the main and this was resolved by our Water Services Technicians on Monday this week,” said Zama.

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