Well done Home Affairs

2016-09-08 06:00

GOVERNMENT departments have become synonymous with long queues, incompetent staff and a general don’t-care-attitude towards customers.

However, the Department of Home Affairs in Port Shepstone is a different story. Some might disagree, but I speak from my own experience.

I replaced my outdated green ID book with the new Smart Card ID and was not in the office for more than 30 minutes.

For this particular service, they have an automated ticket number system which tells you exactly what to do.

First you proceed to the photo booth, then wait for a consultant to see you with regard to your personal details and fingerprints. You proceed to a cashier to pay and Bob’s your uncle.

About five days later, I received an SMS that my ID card was ready for collection. It really was that simple.

The staff are helpful and friendly and I can say that is one of the very few government departments I have been to that practices Batho Pele principals.

Well done and keep up the great work. It’s good to be South African.

Port Shepstone

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