Ford to compensate Kuga owners

2020-03-26 06:01

THE National Consumer Tribunal (NCT) has confirmed a settlement agreement entered into between the National Consumer Commission (NCC) and Ford Motor Company of Southern Africa (FMCSA) and made it an order.

In terms of the order, FMCSA will pay each consumer R50 000 as compensation if their vehicle was distributed during the period 2014 to 2017 and that vehicle was one of the 56 Ford Kuga vehicles that caught fire (and where the fire originated in the engine compartment and damaged the vehicle).

In addition, if the vehicle suffered an engine compartment fire incident and a consumer has as yet not been compensated for the loss of any movable goods damaged during the fire incident, a consumer has the following two options:

Option 1: A consumer may submit a claim against FMSA in terms of Section 61 of the CPA. Advocate Terry Motau SC will provide alternative dispute resolution services; or

Option 2: You may choose to proceed to prove damages in court. This will be at a consumer’s own expense.

Acting Commissioner Thezi Mabuza said the order brings the matter to its finality.

“I would like to reiterate that the process is in no way trying to deprive a consumer of any of available remedy that the consumer may have in the law,” said Acting Commissioner Mabuza.

Consumers who elected the first option will receive their settlement within a period of three months, commencing on 1 April 2020 and ends on 1 June 2020. Affected consumers are encouraged to contact the NCC to receive claim forms and return within stipulated time.


Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.