Local dealership named best in country

2016-03-17 06:00
=Algoa Toyota Uitenhage for the third time was announced the best small dealership in the country. Seen above are (from left) Dewald Oelofse (Algoa Toyota Automark Manager), Myan Maistry (Algoa Toyota Service Manager), Calvin Parry (Algoa Toyota Uitenhage Dealer Principal), Hester Wileman (Algoa Toyota Parts Manager), Ben Zeilinga (Algoa Toyota Finance Services Business Manager).                                   Photo: HEILIE COMBRINCK

=Algoa Toyota Uitenhage for the third time was announced the best small dealership in the country. Seen above are (from left) Dewald Oelofse (Algoa Toyota Automark Manager), Myan Maistry (Algoa Toyota Service Manager), Calvin Parry (Algoa Toyota Uitenhage Dealer Principal), Hester Wileman (Algoa Toyota Parts Manager), Ben Zeilinga (Algoa Toyota Finance Services Business Manager). Photo: HEILIE COMBRINCK

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Algoa Toyota Uitenhage, for the third time and second year in a row, was named the best Toyota small dealership in South Africa.

Toyota vehicle models are the same, prices and parts too, so what is it that fuels the team at Algoa Toyota Uitenhage to perform so well?

“It is a massive achievement and thanks to a team effort.

“If one person does not perform, it’s history. Everyone has to pull his weight and therefore I am very proud of all at this dealership,” said Calvin Parry, Dealer Principal at Algoa Toyota Uitenhage.

“If it were not for Phyllis making coffee for a customer, it would not happened.

“If it were not for our sales team keeping each customer happy, it would not have happen.

“If it were not for the service department making sure a vehicle was 100% when leaving the workshop, it would not have happened.”

On an annual basis the Toyota Pyramid of Excellence Awards are based on a comprehensive set of metrics on which each of the 220 dealers is measured throughout the preceding year.

These measurements include numerous criteria within the various departments that constitute a motor dealership – namely customer experience, finance and insurance department, vehicle sales department (new & used vehicles), parts and services departments. The dealerships are categorized as small, medium, large or mega. Algoa Toyota Uitenhage received three Pyramid of Excellence awards:

.Lighthouse dealership awards - best of the best on primarily the after sales side (parts and service combined). Only 8 dealers in the country, irrespective of category, received this prize of which Algoa Toyota Uitenhage is one.

.Vice-Presidents Award - (Myan Maistry) Algoa Toyota Uitenhage workshop - best Toyota small service centre in SA. Mauritius.

.Presidents Award - best Toyota small dealership in South Africa

Three of the four top dealerships in the country, including the national winner of all four categories are from the East Coast (Durban to Port Elizabeth) and it is the second year in a row that they have out-performed the rest of the country.

As part of the winning prizes Algoa Toyota Uitenhage’s Parry was offered the opportunity during July to visit Swakopmund and also go on a tour to Budapest and Prague. Service Manager, Maistry’s prize includes a break-away to Mauritius.

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