Residents of Sakha in Mkhondeni, Pietermaritzburg, have told GroundUp, that they have been complaining since November that their main access route, Cowper Road, is flooded."When it is hot, children swim. To them this is a swimming pool," said resident Mduduzi Mfeka.Although the water isn’t very deep, residents say ambulances and police vehicles won’t use the road to enter Sakha even when there is an emergency."It is sad. It is clear, they want someone to die before they take the matter seriously. We need help," said Mfeka."Three weeks ago an ambulance refused to fetch me from home. I borrowed a wheelbarrow from my neighbour. I was put in a wheelbarrow to the main road," said resident Thembi Shandu, who is 60.Problem reported but no assistanceWard committee member Mbuyiswa Gasela said they had reported the problem to the municipality. GroundUp saw a copy of a letter emailed to Mayor Themba Njilo on April 11."They have never responded. I went to the offices myself. What they do is ask for contact numbers. They promise to call back but they never do," said Gasela.Read: Residents blame Msunduzi for empty promises"We have no road. We use paths that cross people’s yards. They are also complaining," said Gasela. There are about 5 000 residents in Sakha according to Gasela.Ward 37 councillor Sandra Lyne said she had intervened. "I reported the matter on 8 March to the roads department and environmental affairs. I have spoken to the owner of the land. The matter is being dealt with by the officials. It is a long-standing complex problem involving the wetland, with no easy solution," said Lyne.Msunduzi Municipality acknowledged receipt of GroundUp’s queries but had not responded at the time of publication.