AG reveals 10111 'shambles'

2012-10-01 10:04

Johannesburg – At least 60% of the crimes reported to the police's 10111 call centre do not get registered and are not investigated, The Star reported on Monday.

The SA Police Service's (SAPS) performance claims could not be verified because of a lack of administrative control, according to Auditor General Terence Nombembe.

So-called "positive incident reports" to 10111 call centres had to be entered on the SAPS case administration system (CAS) to generate a docket with a case number. But 58% of positive incident reports were not linked to dockets on the CAS.

Nombembe's findings are contained in the SAPS annual report for 2011/12 tabled in Parliament on Friday.

National Assembly police oversight committee acting chairperson, ANC MP Annelize van Wyk said 58% was "a huge number" that could not easily be explained away.

DA spokesperson on police, Dianne Kohler Barnard, said: "While citizens believe that their cases are being investigated by a SAPS that costs them R62.4bn per annum, the criminals will no doubt be delighted to hear that the majority of their activities are never even looked at by our ailing SAPS."

Nombembe gave SAPS an unqualified audit. The department spent 98.9% of its budget in 2011/12, leaving R617m unspent. This included R92m for detective services.

  • larry.piggott1 - 2012-10-01 10:12

    The same as everything else here. Most Government controlled entities are thinly disguised Shambles.

      squeegee.pilot - 2012-10-01 10:24

      This is disgusting.Start firing people!!

      squeegee.pilot - 2012-10-01 10:24

      Would this mean that the crime stats reflect only about 60% of the real number?

      alan.jerrold - 2012-10-01 10:39

      The enormously sad thing is that there are so many uneducated voters who simply put their X next to the ANC, like it is some soccer team that they are supporting, and simply don't realise that they are being robbed blind by the ANC in every possible way - lack of service delivery, billions stolen for their own pockets by ANC head honchos, useless policing, absolutely pathetic education, rotten hospitals, 75% of which fail basic hygiene standards (fact!)...and the list goes on. Thank heavens for people like Dr Ramphela Mamphele, Reuel Khoza, Moeletsi Mbeki, Professor Jonathan Jansen and other non-White intellectuals who are increasingly speaking out against the horrible shambles that the ANC has become. VOTERS, WAKE UP!!!!!

      lsfreak - 2012-10-01 10:52

      So 60% not captured... 58% of the 40% captured not investigated... So therefore the crime stats released was for only about 20% of crimes reported... Boy the SAPS are working HARD or get rounder :/

      claudia.meads - 2012-10-01 11:44

      What the report says: "...At least 60% of the crimes reported to the police's 10111 call centre do not get registered and are not investigated..." 1. The '60%' is a rounded figure of the 58% mentioned later. 2. It only covers reports to the 10111 call centre. Cases reported directly to police stations are likely a nightmare of equal proportions (if not worse). 3. The ratio between incidences reported to the 10111 service vs those reported to station are not given - but making a reasonable assumption that the fraction of 'still-born' reports are the same, then, 4. 60% = 0.6 and SA's real crime stats are then = 1/(1-0.6) = 2.5 greater than what is reported..! The abovementioned 2.5 multiple starts to correlate with the figures given by independent organisations. Crime stats is not the only lie - the ANC lies openly about SA inflation rate (a 'sure-fire' way to destroy an economy). The fact of the matter is that SA's crime rate - as is corruption - is on an out of control upward spiral, while the country's economy is on a downward spiral - kindly note the year 2020, SA will not survive beyond this date under the ANC. Not recording a report of crime is in itself a CRIME. The person who do not report the crime becomes an immediate accessory to the crime. These people must go to jail - PERIOD. Btw - if the crime that is reported, is murder and it is not recorded, then that person is an accessory to murder.

      cyanideandhappiness - 2012-10-01 12:16

      The ANC are an accessory to murder... - 2012-10-01 13:35

      10000000000000 crimes, 100 competent policemen, 3000 criminal and corrupt policemen

      mattewis.kat - 2012-10-01 17:34

      Yeah, I don't really understand the article! I think pointing out a government department that isn't in a shambles and why, would be saying something. Oops, I forgot! There isn't such a thing.

      alf.pop - 2012-11-01 10:36

      squeegee.pilot: Start with our president, who appoints incompetent ministers and commissioners! No wonder they come up with statistics that crimes have dropped! The arrogance and stupidity of our government knows no bounds! There is only one solution: Declare the ANC dysfunctional in Mangaung and dissolve it to save the country!

  • joe.farmer.92775 - 2012-10-01 10:16

    the majority of the 11 000 000 calls to 10111 last year were just to say hi, that is why crime is down people. ANC please just say "we are lying and our sheeple won't vote for anyone else" instead of trying to tell us why you can't run a bath without adult supervision

      neo.motsepe - 2012-10-01 10:22

      Ek stem saam. Now the ghost behind the decrease in crime, according to their [SAPS] stats has been revealed. Thanks to AG.

      roger.kaputnick.90 - 2012-10-01 15:25

      Doesn't it just chap your ass that all our tax money is being poured into this useless service and you still need to pay private security to protect you?

  • jacqui.daanevanrensburg - 2012-10-01 10:23

    I am not surprised. What works in this country?.

      Bluemoscow - 2012-10-01 10:38

      Corruption and capitalization

      aniken.vader.31 - 2012-10-01 11:34

      also the votes down which the anc trolls love to press on this site lol....

  • Antipoaching - 2012-10-01 10:23

    Does rather make a mockery of the latest Crime Stats, doesn’t it?

  • sisie.indola - 2012-10-01 10:24

    So the Crime Statics would be 60% higher - if they actually answered the phone.

      Antipoaching - 2012-10-01 10:28

      No if they actually answered the phoned it'd be about 10111% higher! Seriously though this just shows how stats can be manipulated to reflect whatever the controller of the stats wants to show

  • roger.hess.14 - 2012-10-01 10:27

    And other countries wonder why the armed response teams outnumber the police 4-1 here? I've had fairly good response from the police in my area in the few times that I called them in the past, however since hiring Securite after our last break in I'll call them 1st if there is a problem as they are ALWAYS here within minutes.

  • neo.motsepe - 2012-10-01 10:27

    If the ANC were not doing a good job of limiting education[literacy], i believe most of SA's black population would read and understand this kind of reports and realize that sticking to the ANC, is simply a mature signature to hell.

  • wendy.craig.9655 - 2012-10-01 10:32

    I am seriously looking at dusting off alternate passports - have always been a staunch believer in SA but too much going too wrong too quickly now and I think we are fast approaching the point when it cannot be fixed.

  • Bluemoscow - 2012-10-01 10:36

    Poor at fighting real criminals but number 1 at shooting striking miners and by standers with rubber bullet. The police of this country are useless

      aarchaic - 2012-10-01 10:50

      What will you do if a mob of angry workers armed to the teeth with panga's spears, and even firearm storm towards you! There was nothing peaceful about people carrying weapons if a stupid knop kierie, so let the people do their investigating of Marikana and keep the stupid utterances for yourself! Until all the facts on the table.

  • johan.jacobs.5680 - 2012-10-01 10:43

    They cant argue,technology

  • Eterni80 - 2012-10-01 10:50

    Tried to report a crime to this number 2 weekends back, what a cluster frack. The ANC have the opposite of the midas touch, they turn everything into $hit.

      stirrer.stirrer - 2012-10-01 13:23

      Tried 10111 twice, on two different occasions. Both epic fails. Rather get the number of your local cop shop and call them directly (OK, that depends on the quality of your local cops!)

  • tshepo.maganedisa - 2012-10-01 10:57

    What do you expect in a division that is headed by the President's GF and the head being Mthethwa *i for one not surprised by this*

  • demi.davidson.18 - 2012-10-01 11:03

    What is South Africa is NOT a shambles? Since 1994 the anc has controlled/ruled the country and must have the world's worst record on how not to govern/rule a country. NOTHING WORKS IN SOUTH AFRICA. SOUTH AFRICA IS A SHAMBOLIC DISGRACE TO THE AFRICAN CONTINENT AND THE WORLD. PREVIOUSLY A WORLD FIRST COUNTRY OF "PRIDE" AND "CAPABILITY", now a run-down cockroach-riddden cesspit ruled by thieving, corrupt individuals.

      aniken.vader.31 - 2012-10-01 11:39

      margaret thatcher - give that lady a Bell's! She CERTAINLY knew what she was talking about when she said: "Anyone who thinks the ANC will form the government of South Africa is living in cloud cuckoo-land."! She was wrong about the anc governing, but damn right about not being able to govern...

  • jacobs.clint - 2012-10-01 11:06

    And they say crime stats went down....Yeah! Down the toilet!

      aniken.vader.31 - 2012-10-01 11:41

      those that the anc still did not cover..!

  • bullardx - 2012-10-01 11:19

    Wow dat should explain why sooo many cases are un-investigated or solved. typical

  • fanie.gerber1972 - 2012-10-01 11:28

    SURPRISE!!!! this is why crime is down. Imbiciles - the whole shooting match

  • NicolaVanAss - 2012-10-01 11:54

    This is absolutely shocking! So much for "good crime stats". Come on guys, do your jobs properly, stop being so lazy.

  • cyanideandhappiness - 2012-10-01 12:15

    Excuse me but what the F***!!!

  • gerald.umraw - 2012-10-01 12:29

    a few years ago Endeavour Risk Management started a pilot project entitled "Chatsworth SAPS "endeavour" Against Crime" for the very reason of handling crime reporting in that particular area. You can follow the article and E-News report on

  • steynberg.myburg - 2012-10-01 13:02

    Don't be surprises when phoning 10111 that the number will not even work! The number did not even ring neither busy. This happened a few weeks back when I tried phoning one night around 2-3AM. I first thought it was my cell phone but managed to phone two other people who also no avail. Shocking... Too how many people did this happen / still happening?

      gerald.umraw - 2012-10-01 13:16

      the thing is Steyn the system put into place by Endeavour Risk Management and Chatsworth SAPS did work. Infact it worked so well that the British police adopted the idea. The rollout in S.A got shelved because of "politics" etc.

  • grant.neill.16 - 2012-10-01 13:13

    Why'm I not surprised, everything this government touches turns to sh*t..

  • Cameron - 2012-10-01 13:30

    Let me take a wild gonna say that this is apartheids fault aswell?

  • luan.evert - 2012-10-01 14:15

    ANC National policy: Zero Accountability. <--- Well they seem to be on target.

  • patsy.smith.125 - 2012-10-01 14:28

    There was a time - like 18 to 20 years ago, when calls to that number were answered and responded to with alacrity. The attitude of our government today is reflected in the lack of service apparent in most departments. "I'm all right, Jack! B****r you", seems to be the general reaction to cries for help.

  • mzseatla - 2012-10-01 14:43

    So true! I was in an accident on friday, and the operator dropped my call, I got help from calling 112

  • sarecen.smith - 2012-10-01 17:03

    welcome to the new SA, the land where things are held together with tyre tubes and wire

  • firmsly.kabelo - 2012-10-01 18:29

    The Commander of the 10111 must come to parliament and account why his/her staff isnt performing up to scratch,after doing so if the explation is valid steps must be taken to redeem the situation. But is this mess is due to lack of discipline,lazyness,corruption and disrespect for the public,then heads must roll.

      hein.huyser - 2012-10-01 21:55

      @firmsly, be real now, you know the answer.

  • alwyn.vantonder - 2012-10-01 20:09

    Zuma's being caught with his pants around his knees! The artist of "the spear" was right about the worse president in South African history..

  • hein.huyser - 2012-10-01 21:43

    Reveals? My goodness, the average citizen knows that 10111 have been dysfunctional for the last 20 years. Where have these guys been? Oh wait, its election year, now all of a sudden important issues are mentioned again Poor sods. Give them whiskey and let them take one another out in Bloem in Dec. The quicker the better

  • david.coetzee.77 - 2012-10-01 21:46

    So is the crime stats off by 58% also?

  • thuthukileurania - 2012-10-02 09:38

    I'm proud to be a South African but I'm ashamed to be under such unstable leadership. The problem is not in Government itself the problem is the people who work under government who have no passion for helping people but prefer to be greedy and take advantage of their positions. Everyday the police arrest street vendors and take away their merchandise. What are these people supposed to do?! At-least in prison you get free television, your on bed, 3 meals a day, medical attention and as I have recently learned, if your family/friends can afford one a cellphone !!!! No experience - no job - no job because no experience

  • johnrichard.allen.9 - 2012-10-02 13:27

    I phone our sector policeman direct and get great response, 10111 was manned by policeman previously and service was fair, today its manned as a call centre, without the proper focus or management accountability

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