Billing problems to be settled - Masondo

2011-03-09 14:34

Johannesburg - Residents affected by recent billing problems will be provided with a "favourable settlement arrangement", the city's mayor Amos Masondo said in his state of the city address on Wednesday.

"We have listened and we have heard the customers," he said.

Masondo said in a bid to resolve the issue a resolution was taken at a mayoral committee meeting on March 3 that as from March 2011 billing queries between 90 days and 12 months would receive a 25% discount.

This would be while queries that were 12 months and older were given a 50% discount.

Masondo said this arrangement was, however, subject to criteria which included that a billing query must be logged and resolved before a write-off could occur "as there is no intention to create any credit balances".

The criteria further includes conditions that the consumer must pay in full or make an arrangement to pay all amounts outstanding over 90 days by 30 June 2011, in order to qualify for the write-off.

The consumer must have provided an identity number, verifiable physical address, postal address, e-mail address and cellphone or landline number.


"Once again, I would like to take this opportunity to apologise for the inconvenience caused to the Johannesburg residents and citizens by our new billing system.

"We commit to work diligently and to do everything possible to correct the situation and resolve every single outstanding query," Masondo said.

The resolution comes after some residents approached the media after they received inflated monthly bills and others had their services cut off despite having their accounts up to date.

In its initial bid to resolve the billing matter by addressing a media conference, Masondo angered the affected residents and some opposition parties when he said the billing problem did not amount to a "crisis".

  • jiamalunga - 2011-03-09 14:46

    Settlement! So we still have to pay! although it is wrong!

  • Paul - 2011-03-09 14:47

    Favourable for whom? Masondo should have been fired for use inabiltiy to do his damn job.

  • Ccsignor - 2011-03-09 14:54

    Another day..another scam....poor us

  • Goodolafrica - 2011-03-09 14:56

    Oh yes so that will solve the problem even though accounts that were R4000 per month become R50000 per month.....but dont worry you will get 25% discount....ffs what is happening in this country...civil war soon my friends we have had enough of poorly run sevices for example the municipal strike.....oh yes I must still pay even though they didnt collect.......WE HAVE HAD ENOUGH OF YOU WASTING OUR MONEY AND STEALING FROM US

  • Paul - 2011-03-09 14:57

    o thats nice.. so let me get this straight: if my bill is incorrect to the tune of R40,000 rand, you will be so kind as to only expect me to pay R30,000? Or maybe R20,000 if the query is old enough? Get lost, you incompetent thief!

      jiamalunga - 2011-03-09 15:06

      Yes Paul that will make all the problems go away! Are you stupid/Ignorant?

      Paul - 2011-03-09 15:17

      @jlamalunga.. so what do you suggest Einstein..everyone must pay money that they do not owe, due to this man's incompetence. And yes, he carries the can, he is responsible. He wanted the huge municipality, instead of the smaller ones we used to have. I can go on..but alas, I sense it will be a waste of my keyboard.

  • Goodolafrica - 2011-03-09 14:57


      Hayi-sure - 2011-03-09 15:02

      of cause he got "GG"!

  • Serias - 2011-03-09 15:02

    Do you not realise, the municipality is in dire financial straights and have converted to try and screw the residents out of their money in order to establish some kind of cash flow!!! Whay he is basically saying is, "Yes, if it is wrong then just pay it and we will sort it out!" Kind of going to the shop and paying for your bread and milk but leaving it at the cashier counter. They are in serious trouble financially. When are the residents going to take definitive steps and action to address this mockery of municipal management and incompetence.

  • Sentor - 2011-03-09 15:03

    Sounds like they have lost a huge amount of data and can't calculate an accurate account. Their mayor says that discounts are conditional on having the query logged and resolved. How exactly can they do this when they have tens of thousands of queries which they have been unable to resolve? These guys couldn't run a spaza shop.

  • crocoros - 2011-03-09 15:03

    How any years is that going to take? It has taken the ANC govt 17 years to get things right and still the things are in a mess.

  • steve.dupreez - 2011-03-09 15:05

    So - we're not really settling the billing problems? We give discounts and hope the populus will be happy and stop complaining. His advisors must be the most uneducated turds walking the streets of JHB....or driving on them...

  • Peter - 2011-03-09 15:12

    What a lot of bull #*$! Bargaining his way out. He gets to keep his job. This is not on.

  • Goodolafrica - 2011-03-09 15:14

    Heres one for you stuffed up and have no clue on the accounts so why dont you make a favourable settlement of.....clear all accounts and start from scratch again and do it properly.......sorry your loss now you cant buy that MERC you wanted....TOUGH SHIT

  • moby - 2011-03-09 15:16

    Well Mr Mayor, May the 18th is just around the corner and you seem to be doing a good job in p&ssing your clients off. Maybe soon you will be without a job and have to experience your shoddy service 1st hand

  • Zubair - 2011-03-09 15:35

    i get the wierd and strange feeling the CITY of JHB is bankkrupt...this sounds like an ENRON in the making....taking people's money which is not owed and promising refunds....ENRON>>>>the CITY is bankrupt and they trying to cover it up. a complete idiot and dufus...simple as that...

  • Maryanne - 2011-03-09 15:38

    DISCOUNT ON WHAT!!!! Even a 50% discount on incorrect amounts running into tens of thousands, come on, you are still making people pay for your billing errors. Masondo wake up and realise there is gross incompetence going, fix it! Or quit you are so thick!

      Geoffrey - 2011-03-09 20:24

      I agree with all you say. Masondo is a luxury Johannesburg can no longer afford and must be forced to resign

  • Zain Mohomed - 2011-03-09 16:06

    I have been waiting for 6 months for a rates clearance certificate. If anybody can help me please mail me

  • v3 - 2011-03-09 18:55

    So • people who have been fraudulently billed must still pay. • genuine defaulters get the same discount Masondo continues to prove that he is as dumb as Manyi or Malema and that the ANC doesn't know beans about running anything larger than a 1-person terror-cell

  • Geoffrey - 2011-03-09 20:23

    Masondois an ignorant brainless buffoon who makes Malema look like Einstein. I think he should be removed from office as intellectually unable to understand what his billing fiasco is all about. Every voter should flock to the polls in May to ensure his disappearance from his undeserved position.

  • Chibuli - 2011-03-09 20:42


  • Allin - 2011-03-10 06:36

    Even Hell must be preferable over Joburg - I can't imagine the Devil being as pathetic as Masondo and his chronies.

  • Michael - 2011-03-10 09:24

    Looks like they cannot resolve the problem. They should do an estimate based on three months data where they know that their systems could be regarded as been stable.

  • HadEnuf - 2011-03-10 10:49

    Doesn't the city earn gazillions with their speed-trapping racket ? How can the city be short of money ?

  • Sage - 2011-03-10 15:20

    Billing problems to be settled? Pull the other one Amos, it's got bells on it!

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