Capicall in fraud case

2015-10-12 09:00
Nithiya Naidoo with his bank statements showing a range of monies debited from his account by Durban-based Capicall call centre.

Nithiya Naidoo with his bank statements showing a range of monies debited from his account by Durban-based Capicall call centre. (Ian Carbutt)

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Pietermaritzburg - A Pietermaritzburg pensioner has opened a case of fraud after he was debited more than R3 000 by a call centre he says he has never heard of.

Nithiya Naidoo (66) says the money was taken out of his Nedbank account over a period of time, but he only noticed it when he decided to look at his expenses last month.

“As pensioners we have to look at every cent going out of our account. When I retired recently I decided to re-look at my finances and see where I could cut back, and that was when I noticed a string of strange amounts being debited,” said Naidoo.

He said upon his own investigation, he noticed that amounts of R99, R199 and R198 were debited monthly since July 2013 by companies called Capicall and Paytoza.

He further investigated and found the debit numbers to be identical, proving that Capicall and Paytoza were one company.

“I immediately contacted my bank who said they could reverse the debit, but that would cost me R50. I think that is ridiculous because I pay bank charges, but I must still pay someone to get my money from someone else,” said Naidoo.

He said he eventually, via the police, spoke to the owner of Capicall who promised to pay him back.


he Witness tracked down Capicall owner Mo Sheik. However, HR manager Mark Naidoo said Sheik would not speak to The Witness and he [Mark Naidoo] would rather answer all questions related to the matter.

Mark Naidoo admitted to monies being debited from the pensioner’s account, saying it was “a data-capturing error”.

“We have promised to pay Nithiya Naidoo in full. However, we did ask him to allow us some time. The monies should be in his account by month end,” promised Mark Naidoo.

Capicall is a call centre based in Durban with about 10 agents who tele-market loyalty products such as legal and home assistance and hospital cover.

After three years in operation, Mark Naidoo insists that this is the first time such an error was made. However, a number of similar complaints have been listed on customer grievance site Hello Peter.

“Who are Capicall and how does one track these people? They are deducting money without authorisation. Why is the bank allowing this?” wrote Carolyn Nortje on Hello Peter.

“Why are these people allowed to do this. If there are so many complaints why does the bank who is supposed to look after our money, keep on letting this happen? R89 has been disappearing from my bank for months and every time it is a different company doing this on behalf of Capicall. First it was Dynamix and then it is Paytoza this is just terrible,” wrote Tersia Louw on Hello Peter.

Mark Naidoo pegged his stance, saying he was not aware of these complaints and this was an “isolated incident”.

Pietermaritzburg police spokesperson Mthokozisi Ngobese confirmed a case of fraud has been opened and police were dealing with the matter

Read more on:    pietermaritzburg  |  fraud

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