E-toll fees SMS sent to dead man

2014-01-04 12:27

Johannesburg - A man who has been dead since October 2012 received an SMS warning that he had overdue e-toll fees of R612.21, the Beeld newspaper reported on Saturday.

"I did not know whether I should laugh or cry when I received the SMS [on 30 December]. My father last registered a car two years before his death," Louis Tyler-Scott, the son of the dead man Charles, told the newspaper.

Tyler-Scott said he liked to check his father's phone from time to time.

Many people posted their grievances on Facebook.

@Florah-M said that the SA National Roads Agency Limited (Sanral) had contacted her mother via SMS to tell her she owed R380 - this despite the fact that her mother lives in Limpopo and does not own a car.

The newspaper reported that another woman, Adri Fourie, was sent an e-mail indicating that she owed R204.

However, when she went onto the website, she discovered that it had been a Nissan X-Trail, bearing the same front number plate as her Volkswagen Golf, which had gone through the tolls.

Fourie said she subsequently sent an e-mail to Sanral about the problem.

"Sanral told me that I must prove it. I refused."

Meanwhile, the Saturday Star reported that the Opposition to Urban Tolling Alliance (Outa) was compiling a dossier of all the problems to send to the Public Protector.

"Sanral is trying by hook and by crook - and now by 'spook' - to scare and intimidate road users who have not tagged up, to serve the system even though the system is failing," Outa spokesperson John Clarke told the newspaper.

Sanral spokesperson Vusi Mona however said that people could better solve their queries by contacting the call centre, "not your newspaper".

He suggested that "anyone who is in doubt of our efficiency needs only to look at the national roads. This is not Malawi, to repeat what... President [Jacob Zuma] said".

The e-toll system started operating across Gauteng on 3 December.

  • Char Ou - 2014-01-04 12:34

    Stealing from corpses.

      Mark Janse van Rensburg - 2014-01-04 12:46

      As is the case of dead people voting you know for who!

  • Jacques Kleinhans - 2014-01-04 12:36

    Pay for e-tolls? Over my dead body.

      Mike Heyns - 2014-01-04 15:12

      What is amazing, is that e-tolls only started operating since 03rd December 2013. According to SANRAL the maximum payment currently due is R450 per month. Yet the writer refers to an amount of R612.21 in arrears?? Today is only the 04th January 2014 (minus 7 days grace period)? Am I missing something??

      Mike Heyns - 2014-01-04 16:24

      @Mzilikazi Zuma : So do I, and so does members of parliament. And then they also stay in Pretoria. It is also our honour to stand together with our Gauteng friends in opposing this poorly suggested evil just to make the last few bucks for a political party campaign! (Plus trust funds!) You really think when bread goes up say 50 cents a loaf of bread in Gauteng due to e-toll recoveries that they are not going to increase the price in the rest of the country? Separate advertising between Gauteng and the rest of the country? This is a national issue, humanity and what is right!

  • Putco Lebepe - 2014-01-04 12:38

    The ANC government must quickly scrap e-tolls. It is now proving the inefficiency of ANC government. E-tolls is now thorn the flesh of many people. SANRAL can't run this. People are not happy out there. The government must do something.

  • Ding Bat - 2014-01-04 12:39

    Maybe the tokoloshe was responsible..

  • Jan Grimbeek - 2014-01-04 12:41

    You better exhume that corpse, he/she must be present in court when the case is heard otherwise contempt of court will be added to the roll ! LOL

  • Thinus Herselman - 2014-01-04 12:42

    This stuff is going to work against them. How can we be sure that the recording system are recording properly, if their billing systems aren't working? I'd say even a picture should not be admissible as evidence, because they probably forgot to set the clocks on their machines

  • Ashley Gerard Eloff-Mueller - 2014-01-04 12:42

    Who has his phone or do they have cell ph reception Dow there, also whose driving his car, mmmm

      Jaco Wium - 2014-01-04 13:36

      Please read the article for answers to your questions.

  • Siyanda Peter - 2014-01-04 12:46

    ANC government will do all it can to steal, even from dead people. They sure probably left some estates behind.

  • Andre Stander - 2014-01-04 12:50


  • Allan van der Merwe - 2014-01-04 12:53

    Don't contact the newspaper, call the call centre???? Have u tried to call your call centre Mr spokesman? No one answers! And we will contact whom ever we please. Everyone from scumral thinks they can speak to the public like we are kids. Sooooooo glad Etolls are busy falling apart!

  • Erna Westdyk - 2014-01-04 12:53

    Sanral doesn't realise that its working with fraudulent information?

      Clive Cellarius - 2014-01-05 07:50

      They're to stupid to realise! This act of sending random SMSs is going to backfire - its getting everyone's back up. Scumral's anc masters will not be pleased when this reflects in the elections. Ha, ha, ha.

  • Stephen Dunkley - 2014-01-04 12:56

    So useless, and they said they where ready..................

      Robert Burroughs - 2014-01-04 13:27

      They were ready,,,,,,,,,to take a fall!

  • Thembalethu Mdumane KaNtoyanto - 2014-01-04 12:56

    E-tolls r jst a disaster and needs to scapped off

  • Maggie Cox - 2014-01-04 12:59

    No - this is not Malawi. They'd probably be a lot more efficient in Malawi!

  • jacques.botha.1217 - 2014-01-04 13:07

    Aai how they will try anything!!!i wont register or pay!!!

  • Jacqui Daane Van Rensburg - 2014-01-04 13:07

    Oh Lord!!!!.

      Nic Mechanic - 2014-01-04 16:30's hard to be humble,...when I'm perfect in everyway,.... I look at myself in the mirror.....

      Mike Heyns - 2014-01-04 18:34

      .... and there goes my money e-way!!

  • Stephanes Heunis - 2014-01-04 13:09

    Ha.vusi and you want me to spent on top off you wrongfully invoice me to spend more money by phone u.and for your info the e-toll system is not design for people wit h robert mugabe's ik

  • Maanda Godfrey Nephawe - 2014-01-04 13:10

    South Africa is really a banana republic, why on earth do you send a bill to a dead man, Zuma and his Etoll.

      Jannie Kotze - 2014-01-04 15:43

      You mean - BooooeZoo-ma and his E-Spear!

      William Minges - 2014-01-04 21:25

      @Mdu - Zuma signed it into law. What do you have to say about that?

  • jacques.botha.1217 - 2014-01-04 13:14

    I tryed phoning the call centre and said i want a invoice.They then said i must hold and then press 11123 .When i pressed 1 the phone the call dropped .Phoned again then they said there is error.That was the last time i tried .Im not running after no scamrail fir answers .They can now come to me im waiting.!

  • Bernadette Dana Sloan - 2014-01-04 13:16

    How does a dead person contact your call center? And why should people send you proof of your mistakes!!!! Your company is sinking faster than the titanic!!!! I would put myself on the market Vusi!

  • Hettie Reinders-Badenhorst - 2014-01-04 13:17

    Vusi Mona needs a "harde klap" van Joyce Banda. JZ het groot geskrik na sy woorde. It seems that the arrogance will never stop

  • Ashley Morupane - 2014-01-04 13:22

    Amazing anc from dead people,wat next 4dem.

  • Denise Oosthuizen Wilshire - 2014-01-04 13:26

    Firstly, how did they get my cell number and who told them to contact me, since I do not own a vehicle? Secondly, this is a gross invasion of my privacy, which is an offence. Thirdly, I did contact the call center and after more than 30 mins, I have still not had my issue resolved. Fourthly, if SANRAL is going to claim that this is a scam set up by some party to discredit them, then how come the staff told me that they would go back and check my eNatis details!!!! If they are going to play smoke and mirrors, then they should train the staff not to tell the truth.

      Ian Lowe - 2014-01-04 20:33

      You know the staff are only there for the Jay Oh Bee.

  • Michael Correia - 2014-01-04 13:28


  • Johan Van Der Vyver - 2014-01-04 13:28

    The usual incompanence prevails!

  • Jaco Wium - 2014-01-04 13:30

    Any SMS's sent to me will be met by a "dead" response as well.

      William Minges - 2014-01-04 14:32

      hahahaha good one Jaco :-)

  • Graham Jehoma - 2014-01-04 13:34

    Ai so much problems for scumtails and their peak is only starting next week when Guateng starts working. Anybody ready to bet against that before the Easter holidays this year, those gantries will be glorified washing scam too many by the ANC.

  • Moosa Ally - 2014-01-04 13:40

    WaTTaTin!!!!!!!!!!!!!!!!!!!!!!!!!!!!!They don't even give the dead a chance.EISH! That's how desperate they

  • Giggs Molokomme - 2014-01-04 13:43

    So wat if i use the car on E-toll road and i sell it the year after...who is goint 2 pay the debt?

  • Lums Zindela - 2014-01-04 13:43

    laughable, everyone who owns a cell phone is set to pay e-tolls or face the might of the law. only in the Democratic Republic of South Africa, are we there yet?

      Clive Cellarius - 2014-01-05 08:11

      No, banana republic! LOL!

  • Nino Diana - 2014-01-04 13:49

    Welcome to SANRAL'S worst administration NIGHTMARE - hope they have enough staff to handle the mess they have got themselves into ... I doubt it ... I rest my case

  • Lindokuhle Mhlongo - 2014-01-04 13:51

    if the living won't pay, rather try the dead.

  • Louis van Zyl - 2014-01-04 13:54

    And you thought the apartheid regime was bad. You ain't seen nothing yet

  • Eternity - 2014-01-04 13:59

    How do i check my plate without registering on their site? I don't want them to have any of my details

      Clive Cellarius - 2014-01-05 08:15

      Why would you want to do that? Just sit back, open a beer (or a dozen) and wait for an invoice. They cannot legally do anything to you until you refuse to pay the invoice - that's presuming you don't ask for more details. That will REALLY take a very long time!

  • Luviwe Ka Jay - 2014-01-04 14:02

    I'm ashamed to be a South African and being led by these idiots with their astounding arrogance. Undermining sovereign states to legitimise their thievery.

  • Shamus Mossop - 2014-01-04 14:07

    And your invoices are not itemised in any way.... OF COURSE they are charging YOU correctly...

  • Nino Diana - 2014-01-04 14:11

    One further comment I'd like to make ... If they couldn't handle the administration for the NKANDLA debacle for R260 million how the hell can the fools handle something in the TENS OF BILLIONS of RANDS ... IT WONT WORK ... I rest my case

  • Lee Brand - 2014-01-04 14:14

    I note that we are all getting demands for about R600, despite the fact that I owe them about R50. Send me my invoice and I will probably pay - else take me to court and F you.

  • Corrie Gerber - 2014-01-04 14:17

    Buy some of the spray on mud the "rich and famous" Sandton crowd spray on their fancy 4X4's and spray it on your number plates. that should do it

  • Craig 'Jumbo' Edmondson - 2014-01-04 14:21

    Here we go.............

  • Felican - 2014-01-04 14:22

    OI VAU !!!!!!!!!!! Whose 'drol' is to be in the 'drinkwater' - Will it be the hook or the crook????

  • William Minges - 2014-01-04 14:26

    "He suggested that "anyone who is in doubt of our efficiency needs only to look at the national roads. This is not Malawi, to repeat what... President [Jacob Zuma] said"." Firstly, the roads in JHB are terrible - potholes everywhere, lack of drainage when it rains and lack of proper policing (taxi's etc...) Roads in the rest of the country are also not in good shape - the roads in the WC are actually pretty good. So what does that say about SANRAL? No e-tolls in the WC yet the roads are way better. Secondly, trying to compare our roads to another country is pathetic - why dont you rather compare our roads to say a first world country? oh, thats right, because if you did, you would bring to light how useless you are not to mention exposing the fraud, corruption and theft. i ask again, where is the money from the fuel levy and what was it used for?

  • Gled Mashaba - 2014-01-04 14:31

    xem i dnt even own a car bt i wont b surprised if these idiots sends me d invoice claimin i owe efooool

  • Gerald Beer - 2014-01-04 14:34

    Let's be positive about E Tolls. I am positive that if we continue not to pay, they will eventually go under, unless the govenment wants to send all the pension funds to them.

  • Corrie Gerber - 2014-01-04 14:42

    Due to a family emergency I used the gravel road from Struisbaai to Gansbaai. I traveled at 100 to 110 kmph. No potholes or lost tyres and rims. Vote DA for service

      Mbali Lihle Mbatha Ngcobo - 2014-01-04 17:08

  • Johan Botes - 2014-01-04 14:49

    Scamral, like every other scam you were caught out!

  • Thabo Jones - 2014-01-04 14:55

    I for one I complained about the fee charged in my wife's name is ridiculous, today she got a threatening call that she is now owing R3000, I dnt mean to be rude guys ANC n Zuma are all out to make us pay. I'm not voting for this nonsense anymore.

  • Putco Lebepe - 2014-01-04 15:05

    Shame on ANC government, it is now a criminal offence to drive on Gauteng freeways. Even the dead are expected to pay. The gods must be crazy...

      Clive Cellarius - 2014-01-05 09:16

      Not the gods! Just the anc and their incompetent appointees! LOL!

  • Law Naicker - 2014-01-04 15:26

    shoddy admin work from Sanral:

      Clive Cellarius - 2014-01-05 08:21

      Shoddy is not the right word..........pathetic, imbecilic, moronic..........

  • optic.furnace - 2014-01-04 15:27

    Sanral is useless and undoubtably corrupt