Frustration as kulula flight delayed

2015-08-08 19:24

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Johannesburg - Many Springbok supporters and people on their way to a wedding, had their long weekend plans upset by hour-long delays of at least one kulula flight on Saturday.

By 19:00 on Saturday, passengers of flight MN511 from Lanseria to Durban, had already been waiting at least eight hours for their flight to leave.

The flight was supposed to have left at 10:22 on Saturday morning.

A spokesperson for Comair, which operates kulula and British Airways, said they were preparing a press release. 

Several irate passengers on the flight sent an e-mail to the media, addressed to kulula’s management, saying they had not been given any substantial reason for the delay.

“But it just keeps being delayed with no reason at all. No effort to customers like a meal ticket or drinks nothing at all. We are in the dark,” Rob Kimmings said.

Passengers received SMSes informing them that their flight had been delayed until 11:00, then 11:55, 13:55, 17:10, then to 17:20, and then until 20:00.

“All the time we were asking the kulula staff to assist us in arranging alternatives upon which they just really did not want to assist, saying there was nothing they could do – and really made it quite clear that it was our problem,” Kimmings wrote.

According to the e-mail, a woman missing the birth of her sister’s baby, SABC and Radio 2000 commentators Hennie le Roux and Lawrence Sephaka, who were meant to commentate the South Africa vs Argentina rugby clash, and an elderly couple who had not been on holiday for two years, were among the people whose long weekend plans were derailed.

Read more on:    kulula  |  johannesburg  |  aviation
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