ICD to probe swearing 10111 operator

2012-03-19 12:50

Johannesburg - The Independent Complaints Directorate will investigate a complaint about a 10111 operator swearing at Primedia CEO Yusuf Abramjee.

"I can confirm that I have instructed the director of investigations of the national office to investigate. It is the role of the ICD [to] insure proper police conduct," ICD executive director Francois Beukman said on Monday.

"The 10111 is a last lifeline for members of the public... we are taking this very seriously."

The official complaint by Abramjee, who said he was sworn at while making a 10111 call on Sunday, was laid with the ICD and the office of provincial police commissioner Lieutenant General Mzwandile Petros through his spokesperson Brigadier Neville Malila.

Abramjee, the head of Lead SA, said on Monday he called 10111 around 14:30 on Sunday after he suspected four men in a car, in Laudium, near Pretoria, were dealing in drugs.

‘Suspects already gone when cops came’

He said a woman operator answered. He asked her to please send a vehicle. She said she would and hung up without taking any details.

"I called back about three or four times and every time she hung up on me. I called back again and she responded: 'Fuck off'. This was around 14:43."

Abramjee called again and asked to speak to the commander and was told he was on lunch. He was then put through to a supervisor who was very apologetic and immediately took the details.

"But by the time the police came these guys had left."

Beukman said the ICD would await the outcome of the investigation and make the necessary recommendations to the police.

Malila could not immediately be reached for comment.

- Have you experienced a similar incident when calling 10111? Share your story with us.

  • Chris - 2012-03-19 12:55

    Are they competing with outsurance? I'm pretty sure it's the duty of the ICD to "ensure" not "insure".

      MSGRule - 2012-03-19 13:07

      If only they used the call center of Outaurance. If all the state owned enterprises used Outsurance call center the whole country would be in a better place. For them the "customer" which is the public comes first. But as we all know the state owned enterpises don't care so much for the public which pays tax and keeps them employed. Privatise it all, the whole country.

      MikeBrassellSA - 2012-03-19 13:14

      C'mon. Anyone can make a spelling mistaik.

      brionyl.french - 2012-03-19 13:25

      Yes Kimsha anyone can make a spelling mistake but its up to the editor and a checker to ensure that there isnt any mistakes before going live with a story, Clearly someone is sleeping or uneducated at news 24.... As for the story, I can believe this as you have got more chance of help coming almost immediately if you call the emergency services from your mobile phone than you do the national 10111. They have been a joke for years and will continue to be a joke until our leaders start taking the truth seriously and stop encouraging people to bad things and then lie... Sadly its do as i do for leaders/ parents/ teachers not do as i say!!!!, when the world realises this maybe their words will hold more value

      eric.vanvuuren - 2012-03-19 14:35

      The police only work when they can make a quick buck. Maybe she was instructed too run interference for the members of the police that were busy committing that exact same crime.

      Barker - 2012-03-19 16:21

      I never make big misteaks. To err is humman.

  • Nasiefa - 2012-03-19 13:18

    yeah well South Africa for you !! Same S#*T different day #rolling eyes

  • Johan - 2012-03-19 13:20

    Same thing happened to me a while ago on the N4. I wanted to report a recless/drunk driver. I phoned 10111 and was put through to someone in the Middelburg area. The operator, took no details, said they would send someone, and then hung up. I phoned back and was put through to the same operator. When I asked her why she did not take any details, she told me that "I should not tell her how to do her job"...

  • Trevor Mashilo - 2012-03-19 13:25

    All of dis operator's dey all gt attitude i once called for help nd da same thing happened to me.This is nt new to my ears.

      Dries - 2012-03-19 15:30

      DA DA DA

  • Tough - 2012-03-19 13:33

    This sounds like the work of "Piet the receptionist"...

  • procold2 - 2012-03-19 13:43

    i should hope so,

  • vmeiring1 - 2012-03-19 14:06

    What's the peoblem. Our whole public system run by the ANC is being run like this. There is no respect for anyone but themselves. Viva BEE. That happens when you give uneducated, unexperienced people jobs for mahala. In the new SA, you don't have to deserve a job, if u ANC you just get it. And we wonder why everything is falling apart???

  • david.lebethe - 2012-03-19 14:44

    I smell a rat in the whole fracus. First, is that Abramjee is a bloke who once got a priest who was allegedly misusing tax payer's funds to fed on his family's life style not so long ago. He was subsequently attacked by Don Materra (although on a totally unrelated matter) for being a whiteman's stooge. He is (if not mistaken) chairman of an organisation called LeadSA, which sometimes act as a pressure group against the government of the day and have few "firsts" in their cap. In essence the man has a chip on his shoulders. I don't wish to pre-empt the investigations, but suspect that the man might have approached the situation with some condescending attitude hence the reaction of the officer manning the switchboard. I hope ICD will be open minded with its investigations and doesn't act because it is Abramjee. ICD already jumps to investigations without formal complain being lodged by the man himself and setting bad precedent in the process.

      Niekie - 2012-03-19 17:16

      David, you are so far off it's scary! LeadSA has never and will never be a pressure group against the government! The main issue here is that if the person manning the switchboard can't handle stress and condescending attitudes, what is he/she doing there? No amount of flack can make it ok to swear at a caller! Your comment smells of racism my friend!

  • Winifred - 2012-03-19 16:10


  • Tony - 2012-03-19 16:57

    Not too much confidence in the keystone cops anymore. I witnessed a break in some time back. Called the 10111 number, and it rang , and rang. Tried again and then gave up. I once went to report a domestic disturbance, the folks in a house up my road were beating each other .. I went into the station, the reply was that SAPS only deals with "real" crime.... So when a story bullet came through my roof and lodged itself in my lounge wall, I again called SAPS, .. Still waiting ...

  • Phil - 2012-03-19 17:26

    I watched a man set fire to a sugar plantation, watch until it was burning well and then run away. I phoned 10111 to report this, as I had a good description of the man. I was told that there was no one there who could handle the matter and that I should phone back the following morning. Do we put our trust in this type of behaviour???? 10111 is useless!!!

  • Urban.Hawk - 2012-03-20 07:10

    the cops were the suspects and the operator was the

  • berni.venter - 2012-03-28 17:35

    It's been 10 days News24. What's happening with this story? Follow up!!!

  • Matthew - 2012-05-28 11:03

    You mean to tell me that those people in blue uniforms are actually this countries police? oh,wow,ok. who woulda guessed. SAPS is patheticly useless and corrupt.saved you about a paragraph or two there,and got to the point and main issue.thank you very much!

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