Joburg homeowners warned of cut-offs - city

2012-07-13 07:50

Johannesburg - Property owners using conventional electricity meters in Johannesburg are given fair chance to avoid having their power cut off, the city said on Thursday.

Written warnings were delivered at properties where meters could not be accessed for readings, said City Power communication manager Sol Masolo.

"It is only when a customer fails to contact us and make arrangements that services to their homes are cut-off," he said.

Masolo said this was allowed under the city's by-laws, and was not a new policy.

"The policy was initiated in May and residents were informed in advance about the programme," he said.

According to Masolo, the programme aimed to eradicate the problems created with using estimates.

"Customers must be aware that the programme is not only for the benefit of the city but also for their own, because the only way we can calculate their consumption is by reading the meters," he said.

  • Stille - 2012-07-13 07:56

    And give the criminals that work for you access to steal what their brothers in the local government cant get their hands on....

  • Shaun McDermott - 2012-07-13 08:01

    Hell you people are thick!!! send them a higher estimate of their last bill and if they want to pay it let them. Otherwise let them contact you to give you a reading if they want an accurate bill. SIMPLES.

      mariuskowie - 2012-07-13 11:49

      Then they cannot charge a re-connection fee.

  • gaby.hide.3 - 2012-07-13 08:04

    When he says "make arrangements", he means that you sign a document agreeing to pay off whatever amount they have come up with. My dispute occurred in 2010 and I have still not had a single phone call, no matter ten reference numbers, visits, about fifty telepnone calls, referral to the premiers hotline, councillor etc. When I asked what they would do if the amount due is a million bucks, the answer is "them we will give you longer to pay".

  • godesha - 2012-07-13 08:14

    Maybe they can learn from Eskom. We are supplied by Eskom directly and every month on a specific date we take the meter reading and sms it to them. Eskom then confirms receipt of the reading via return sms and 3-4 days we receive our invoice. Even our payments are confirmed via sms. Never had a problem.

  • david.goliath.355 - 2012-07-13 08:15

    I have no problem if they want to move my meter to the pavement like the water meter !!!!!!!!

  • yolandi.brough - 2012-07-13 08:28

    I received a notice that was pasted on my gate, that City Power was there to take my meter reading and that they could not get acces to the meter on my property. I was at home the whole day and no-one actually rang the doorbell. The notice stipulates that you have to contact City Power to make arrangements as to when you will be available to allow them on your property. I contacted them on the same day, and made arrangements to be available from 08:00am the next day, and no-one arrived as yet. This was 4 days ago, and I also have not received a phone call from them to inform me when they will be there to take a reading. This defeats the purpose of your notice!!!

  • Andrea Bridgett - 2013-05-23 12:46

    Why doesnt the city of JHB just get pre paid meters like Cape Town, problem solved.

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