Joburgers happier with services

2010-10-06 12:30

Johannesburg – Johannesburg customers are marginally more satisfied with municipal service delivery this year compared to 2009, the City of Johannesburg said on Wednesday.

"Compared to the previous year, 2009, the city saw an increase of one percentage point in satisfaction," executive mayor Amos Masondo said.

"The customer satisfaction status on the delivery of services in the City of Johannesburg has stabilised in the past two years, with some improvements in key areas," he said at a briefing on the 2010 Customer Satisfaction Survey results conducted by the Bureau if Market Research.

The survey found a decrease in the performance in municipal service areas, which encompasses street sweeping and litter control, fire and ambulance services, municipal clinics, and informal trading facilities.

Public urinating was also still a major problem in the city, Masondo said. A total of 3 000 residents and 750 businesses in Johannesburg's seven administrative regions participated in the survey.

The city had been conducting the survey annually since 2005.

"The city... considers the results of the survey a critical tool to use in determining the perceptions of customers about the quality of service delivery," the mayor said.

"The city has sought to use this information to determine key needs and priorities for the future."

  • Bubble - 2010-10-06 13:20

    You have got to be kidding me! This council is and will always be completely and utterly useless!

  • Morris - 2010-10-06 13:54

    It is quite obvious that the wrong individuals have been used in conducting this survey which I believe is total hogwash !!!
    Look at the situation regards billing - it is a total if not absolute shambles !!! and trying to get issues resolved is an utmost impossibility due toa total lack of understanding, willingness or concern.....
    By law enforcements in certain aspects is non exisitant.....
    Building control is a total joke with a bunch of clowns running that department.....
    Pikitup is losing touch with realities due to mismanagement and lack of control..
    These are all issues which I can personnally relate to as issue which I have taken the Council to task this year with absolutely no results !!! So much for a first world African City!!!!


  • sparky - 2010-10-06 14:00

    Was this survey conducted in areas where people actually pay their account?

  • Fiona - 2010-10-06 14:47

    And still I am struggling to get my water/rates account for August & September from Joburg Connect. You request a fax and get nothing, you send an e-mail and still no response. You call their number and wait up to 15 minutes before your call is answered or you give up.

  • Marko - 2010-10-06 14:56

    what a load of donkey dung.
    the purchase of my new property is being held up because of a billing problem
    3 months and counting.
    the only thing that gets better is the potholes , bigger and more.

  • Joe Somebody - 2010-10-06 15:11

    Dumb question - the residents that were polled, they were rates and taxes and services paying residents?

  • what service? - 2010-10-06 16:00

    The City of Johannesburg Rates department is a disgrace. They are USELESS, they change their rules and do not have a care in the world that their lack of service, speed, intelligence and their just as useless systems are costing the the citizens of Johannesburg waiting to transfer their properties into their names ALOT of money.

  • Ray - 2010-10-06 17:11

    So how do we get to do these surveys? I have never seen one of them yet. How do I register so that I can also be part of this survey?

  • Rubbish - 2010-10-07 09:02

    Try checking with everybody next time - a meagre 3000 people does not justify that service delivery has improved. What a waste of time and money.

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