News24

Midrand emergency call centre damaged

2012-11-01 09:21

Johannesburg - An electrical surge caused by a storm has left an emergency call centre in Midrand with broken control systems, affecting police response times, it was reported on Thursday.

Two weeks after the storm damage, power had still not been properly restored, and the centre was reliant on generators that did not produce sufficient power, The Times reported.

Control-room staff were forced to take down call details by hand and use hand-held radios.

A police reservist told the newspaper he was at his wits end because the fault was delaying police response times and it was almost impossible to respond to emergencies. He said nothing had been done to correct the situation.

"People's lives depend on us, but because of the time it takes to get information, we often arrive late," he said.

A member of Gauteng's flying squad described the Midrand system as "wonderful - when it works".

"Now operators have to write everything down, which is tedious."

Comments
  • godesha - 2012-11-01 09:37

    "Two weeks after the storm...power not restored properly..." No need for any further comment.

  • debduplessis - 2012-11-01 09:37

    and it takes them 2 weeks to find this out.... what incompetency!

  • Eterni80 - 2012-11-01 09:41

    in SA there isn't a plan for when the ANC hits the fan, they just think about what they're gonna have for lunch and how much beer they're gonna drink tonight.

  • Daniel Mah - 2012-11-01 09:48

    oh didnt know they capable of responding

  • terrylee.heuer - 2012-11-01 10:01

    Just as well we don't have serious hurricanes like in the USA and elsewhere the whole country would come to a standstill forever!!!! I must get keep the nr of the Midrand Emergency Services on my phone seeing they so competent and not the 10111 which is grossly incompetent!!!

      BigChiefPlumbPudding - 2012-11-01 10:16

      I share your sentiment - however, just FYI - in the event of total break down of communications there is a 'private' / 'civilian' alternative ready to step in at a moments notice. This organisation is part of the amateur radio enthusiasts and they are called 'Hamnet'. Trust me - they are ready, their equipment works, and they can set up radio comms both locally and world wide within an hour or so. Just some useless info perhaps, and a little off topic, but nice to know.

  • bibi.vanzyl - 2012-11-01 10:05

    Two weeks. Corrie Sanders was murdered months ago and they were useless then too.

  • whatda.fuqbro - 2012-11-01 10:10

    'affecting police response times' - well, the response time couldn't possibly have gotten worse than it already was...

  • Gerald Jordaan - 2012-11-01 10:12

    TIA !!!

  • Nomatamsanqa Moshira - 2012-11-01 10:14

    And their call centre agents R rude they need to be sent back to school

  • briana.scott - 2012-11-01 10:19

    Thank you so much News 24 for alerting the criminals that Midrand is the place to be. All you need to do is add flashing lights to your report.

      Ze Don - 2012-11-01 10:38

      The Midrand call centre handles Pretoria and Johannesburg as well... if I remember correctly.

      briana.scott - 2012-11-01 12:47

      Oh Joy.

  • clinton.homes.5 - 2012-11-01 11:35

    "People's lives depend on us, but because of the time it takes to get information, we often arrive late," he said you late no matter if you get the call a day earlier !!!

  • andrew.mackie.90 - 2012-11-01 12:01

    Surely a call centre which cost millions would have installed surge protection. To my mind overload protection is an elementary requirement for any and all sensitive electrical equipment and in particular where computer systems are utilized. Just goes to show no adequate planning done.

  • bobby.boon.18 - 2012-11-02 10:39

    And there is any Difference

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