Police numbers unanswered, incorrect

2012-05-28 10:51

Johannesburg - A large percentage of police station numbers either ring unanswered or are incorrectly listed, according to recent research, Beeld reported on Monday.

Democratic Alliance employee and political researcher Gareth van Onselen, who conducted and funded the research in his private capacity, said 35% of the calls to 1 116 police stations countrywide went unanswered.

The numbers are listed on the SAPS website. In order to be classified as unanswered, the telephone had to ring at least 15 times.

In Gauteng, the Vanderbijlpark, Sandton, Sunnyside, Silverton, and Midrand police stations failed to answer their phones.

In addition, 7.7% of the officially listed numbers were incorrect.

"This translates to 85 police stations servicing thousands of people, where the number is either invalid, or the caller gets through to the number of a business or private residence. Mistakes like this can have terrible consequences in an emergency," Van Onselen said.

Eersterust, Eldorado Park, and Mabopane were among the large policing areas where the police station number was incorrectly listed.

All the calls were made on either May 4 or May 21, between 11:30 and 20:45.

Police spokesperson Brigadier Lindela Mashigo told the newspaper police would comment once they had had a chance to study Van Onselen's information and make their own calls.

  • Peter-Peter - 2012-05-28 10:56

    They ere probably on lunch...and you KNOW not to disturb them then, surely?

      Peter-Peter - 2012-05-28 10:56


      Peter-Peter - 2012-05-28 11:42

      you know, for a lazy copper to ignore a phone call for 15 rings...i wouldn't be surprised if this guy doing the survey gets arrested for 'disturbing the peace'

      JaredVN - 2012-05-28 11:54

      The problem is actually that the cops are usually out of the office. Mostly they are to be found at the crime scene, before the crime is even reported. Viva transformation and cadre deployment.

      Anthony - 2012-05-28 12:09

      somebodys got to keep the ladys of the night happy

      hayden.cajee - 2012-05-28 12:10

      Thats because its outsourced to a BEE call centre, FLIPPIN LAZY BUNCH!!

  • monkinsane - 2012-05-28 11:01

    Yeah, like they're going to do anything even if you do get through - it will be the usual answer: "Sorry, we've go no vehicles at the moment... eish."

  • Kala - 2012-05-28 11:01

    I can confirm this. I know of at least two police stations that never answer their phones. Its quicker for me to drive there and report a theft.

  • Loo - 2012-05-28 11:06

    AND THEY ONLY REALIZE THIS NOW ???? We have known this for years .... YOU JUST did not listen !!!!

  • ShottaZee - 2012-05-28 11:06


      Vince - 2012-05-28 11:08

      No please don't! A police chief that dresses like a pimp is probably one!

  • Benson - 2012-05-28 11:08

    They are busy abusing the phones talking their own thing. If you can go to the station you will find that these people they dont care if there is some people want help they running around doing nothing but if they want to go and fetch his child from school they just take the police ven and do his own job.

  • stefan.vanderspuy - 2012-05-28 11:40

    I recently had my firearm licence renewed at Lyttleton police station. Hey, no one wants to help you! Eventually, I found a guy who reluctantly beckoned me to a chair. Then fingerprints (still the olds-style black ink). And... the best... no water, sorry. I had to wash my hands in a murky little puddle next to one of the prefab offices!! And...they won a prize recently as one of the best police stations in Pretoria!

  • Jacqui - 2012-05-28 12:26

    No body ever told them that when a phone rings you are suppose to answer.

  • riotousr - 2012-05-28 13:57

    Sometimes it helps if I just go hand myself in for DUI. Phone-texting causes accidents.

  • Rodney - 2012-05-28 15:45

    Would it make any difference to the way they handle crime anyway? Somehow I don't think it would, they will just ignore the case faster is all.

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