Police to probe 10111 woes

2012-10-01 22:20

Johannesburg - Police welcomed the Auditor General's report on Monday about the crimes reported on the 10111 call centre that were not registered and not investigated.

"The National Commissioner of the SA Police Service (SAPS) General Riah Phiyega has taken cognisance of the outcomes of the report by the auditor general about the 10111 emergency call centres," said Brigadier Phuti Setati.

"The police management has been tasked to interrogate the findings and prepare a comprehensive response to the issues raised," he said.

The Star reported that nearly 60% of the crimes reported to the police's 10111 call centre were not registered and were not investigated.

Setati said the media reports were also noted.

According to Auditor General Terence Nombembe the SAPS's performance claims could not be verified because of a lack of administrative control.

So-called "positive incident reports" to 10111 call centres had to be entered on the SAPS case administration system (CAS) to generate a docket with a case number, but 58% of positive incident reports were not linked to dockets on the CAS.

Nombembe's findings are contained in the SAPS annual report for 2011/12 tabled in Parliament on Friday.

National Assembly police oversight committee acting chairperson ANC MP Annelize van Wyk said 58% was "a huge number" that could not easily be explained away.

DA police spokespersonn Dianne Kohler Barnard, said: "While citizens believe that their cases are being investigated by a SAPS that costs them R62.4bn per annum, the criminals will no doubt be delighted to hear that the majority of their activities are never even looked at by our ailing SAPS."

Nombembe gave SAPS an unqualified audit.

The department spent 98.9 percent of its budget in 2011/12, leaving R617m unspent. This included R92m for detective services.

  • sharon.erwin.96 - 2012-10-01 22:31

    "crimes reported on the 10111 call centre that were not registered and not investigated." Ahhh, is that why the crime stats were so much better this last year?

      Rabbler.Rouser - 2012-10-01 22:50

      Everything the ANC government does turns to useless. They employ incompetent, inept personnel who take absolutely no pride in the work they do.

      husaberg.twostroke - 2012-10-02 00:13

      Ek se mos die anc is n klomp slapgatte wat nie eers n jazz club reg kan bestuur nie.

      Nicholas.Spaggiari - 2012-10-02 05:27

      I don't know why people are surprised? How can you rely on stats that come from: 1. A failing system that is run by lazy, uneducated and unwilling people. In other words, you call in and they say yes sir and do squat about it. 2. When someone in charge of those numbers gets paid insentives to lower them. The police call center is starting to sound like Telkoms call center... or is it the other way around? The crazy part of it is that, it's not the crime numbers that are falling it's actually the number of crimes that are delt with that are falling. 60%? That means the numbers only account for %40... which takes us back to the orignal stats... probably higher... because I think a lot of people don't bother calling.

      wesley.nel.5 - 2012-10-02 05:38

      It must be the 10111 th time the investigate this number. What's the use. Rather can the system, it give people a false sense of security which is much worse than no number

      aniken.vader.31 - 2012-10-02 07:55

      ha - what about the zuma-line??? Another useless anc concept! LOL Hmmm - if the stats ARE based on things like 10111, then oh my word things are REALLY BAD IN SA!!!!!! TERRIBLY BAD I might add! WOW

      alf.pop - 2012-10-02 08:05

      Now the SAPS are investigating 10111 - their own set-up! Next thing Malema will investigate his own money laundering case and others of his "activities". Over time criminals will be investigating their own crimes, funded by the state! Welcome to the S.A. Loonybin!

      arthur.hugh - 2012-10-03 13:53

      What's to probe? Just ANSWER THE FRIKKEN PHONE! Phoned them three times a while ago and it just rang out.

  • PrettyUsefulArt - 2012-10-01 22:47

    Who "welcomes" an effective slap in the face? Bah. Words are cheap.

  • dick.etheridge - 2012-10-01 22:51

    "The police management has been tasked to interrogate the findings and prepare a comprehensive response..." Maybe if all the police members "simultaneously and collectively" concentrate their flashlights on the problem, they might be able to probe the shadowy woes and glean some insight!

  • marius.coetzee.77 - 2012-10-01 22:53

    Yes launch yet ANOTHER probe

      fredster.mania.5 - 2012-10-02 07:25

      That's what you get for employing, and keeping unskilled people

  • bless.boswell - 2012-10-01 23:05

    I notice the viva ANC trolls are very quiet ...

  • John - 2012-10-01 23:15

    This gang of thugs clean up and investigate its own inadequacies? You must be joking! Why is there anything to investigate? Get the useless thugs to do the job they are mandated to do! SERVE and PROTECT the PEOPLE. Lose the idea that the SAPS thugs are our MASTERS! From this point something MAY improve!

  • neo.motsepe - 2012-10-01 23:19

    Go ahead Phiyega. Will be awaiting yet another cooked up results.

  • ryan.a.smith.3958 - 2012-10-02 00:10

    another disaster courtesy of the ANC

  • bob.small.7547 - 2012-10-02 00:16

    10111 doesn't answer the phone in many instances....!

      Jo.Davies123 - 2012-10-02 09:01

      When they do, there is often no use. We witnessed a hi-jacking in Vanderbijlpark a few months ago. We phoned 10111, spoke to someone who could hardley speak English or Afrikaans. She transfered us to a police station in Midrand. We sounded like complete idiots reporting a hi-jacking that had happened 100 km away! Luckily, they understood and phoned the correct station for us.

  • Gerald Jordaan - 2012-10-02 02:00

    But dAre harm a criminal in any way when defending yourself and see the sh*t you are in..bunch of dumb sh*t incompetents!!

  • joe.blogs.98837399 - 2012-10-02 05:12

    Appoint People on Merit and Not Race.

  • darra.pillay - 2012-10-02 06:15

    Police! 10111 forms the crux, the basis, the very backbone of the peoples right to access help, which you are obliged to provide. Your big heads, your arrogance, your standard cliche terms that your bosses teach you, and your incompetence are as pathetic as your non performance ..... as is your Presidents ability to choose cabinet ministers.

  • steven.m.armour - 2012-10-02 06:25

    Lets form a commission,no lets have an indaba,no we need a committee,no lets have a workshop.That's all they can do.Nothing ever comes from them except incompetence and crap.Oh and lots of free food at our expense.

  • vivian.harris.73 - 2012-10-02 07:07

    How can u let incompetent police probe their own incompetance? This country has really become a joke since the ANC took over government.

  • Tiaan Liebenberg - 2012-10-02 07:15

    Whatever. The mandate to be incompetent, corrupt, and just plain stupid is extended from top management

  • peter.phadi - 2012-10-02 07:32

    The only quick response u will get from the SAPS is when people r enjoying their hard earned money by drinking!

  • TheyTookMyNickLaZynEko - 2012-10-02 07:40

    disgusting. utterly horrendous.

  • arthur.salvado - 2012-10-02 07:43

    Why are we surprised. It's happening in ALL departments with the exception of SARS we collects efficiently so that comrades can then "take it". Scum bags

  • gerrit.vanpletzen - 2012-10-02 08:05

    It's all there for you to see. If they register all the crimes that are reported, the SAP will be seen for what it really is- a non-effective organisation. Now, if the crimes reported are not registered, then we all know it will make them look good, and they can lie to us again and again about how crime is dropping.

  • canna.discussions - 2012-10-02 08:13

    Check out my experience with 10111 last night.

  • sesom - 2012-10-02 08:23

    Did the People of S.A. expect anything better from these Idiots...Bring back the WHITE OFFICERS...then things will improve...

  • anakin.skyvader.9 - 2012-10-02 08:26

    That's why nobody, not for 1 millisecond believe anything from stats-SA that tell us there is a decline in such and such a crime. I thought I'm going to read that 20% - 30% of reported cases are not investigated-instead it is 58% ??'s then only worth it to report violent crime in progress such as murder, armed hijacking and armed robbery, and hope that the police will arrive in time. Sad, forget about ever seen any stolen items ever again,just get a SAPS for insurance (if you can afford insurance...) This is an admin/management & communications problem and not the fault of the SAPS members on the ground doing all the dangerous work. And this to SAPS: (sorry if I scream..) : GET RID OF THOSE STUPID BROWN FOLDER PAPER DOCKETS AND COMPUTERIZE EVERYTHING -PLEASE!! (sorry for screaming..) - " Sit daardie bruin papier dossier-lĂȘers in die 4de kabinet en die 5de kabinet en die nste kabinet...asb.! "

  • winifred.watson.9 - 2012-10-02 08:55

    If they employ competant people to man the phones, this for a starter would be a huge improvement. Just look at the 911 call centre in the U.S.A. how professionally that is manned. By putting incompetant people in our 10111 call centre puts desperate peoples lives at risk. I really think the time has come to start employing pale faces to TEACH these incompetants how to DO THEIR JOBS properly. This BEE EE AA has not worked in their favour, everything has fallen down or gone corrupt, so to put things back into perspective, I believe that its time now to go back to basics and let these masses learn from the PALE faces they hate so much as to how to do a proper rewarding job, this will go a long way and will provide on the job training for them in years to come.

  • taig.solomon - 2012-10-02 09:09

    ANC have launched more probes than NASA!

  • jacqui.daanevanrensburg - 2012-10-02 11:23

    Investigate they will, the question is when and how. Being brainless isn't going to help.

  • mark.a.fysh - 2012-10-02 12:35

    Police to probe themselves... What?!

  • LouisBok - 2012-10-30 22:44

    Ek is meer as bereid om nagskof te verrig by so oproepsentrum. Ek sal alle Afrikaanse oproepe ontvang en menslik moontlik reageer. Geen 10111 het op die oomblik die diens nie. Hul engels is van die swakste denkbaar. Enige iemand wat kontakte het stuur aan. Ek slaap nie,en my volk het nie 'n stem by 10111 nie. As daai klomp wil sien hoe werk noodroep bystand-stel die boertjie aan.

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