Public complaints down 13%

2011-12-07 16:40

Johannesburg - The total number of complaints lodged by the public with the Public Service Commission (PSC) has declined by 13.3%, the commission said on Wednesday.

A total of 279 were filed with the PSC during the 2009/2010 financial year, as opposed to 322 lodged in 2008/2009, spokesperson Humphrey Ramafoko said.

"This is the lowest number of complaints lodged with the PSC since the inception of the complaints rules and national anti-corruption hotline in 2002 and 2004 respectively," he said.

Ramafoko said the complaints came from both the public and public servants, as well as national and provincial members of Parliament in the 2009/2010 financial year.


The majority of complaints, 56%, implicated national departments.

Only 30% of the complainants chose to remain anonymous.

"This increase in self-identification by complainants and whistleblowers could be indicative of the confidence they have in the Protected Disclosures Act, 2000, which states that whistleblowers should be protected," Ramafoko said.

Some complaints related to recruitment, selection and the filling of posts, while others concerned transgression of prescripts relating to supply chain management.

Most of the complaints - about 42% - were related to unethical behaviour linked to irregular filling of posts or the abuse of power.

Some 16% of the complaints concerned poor service delivery.

Ramafoko said this was not the case in the 2008/2009 financial year, where the second highest number of complaints related to human resources matters.

58% of complaints finalised

Fifty-eight percent of the complaints were finalised and closed. However, about 11 out of 15 complaints investigated by the PSC were not substantiated.

Ramafoko said the PSC recommended to departments to conduct workshops for employees on acceptable conduct in the way they dealt with the public.

"There is a need for the offices of the premiers to play an active role in ensuring that the complaints raised implicating provincial departments are addressed.

"At the national sphere, the department of public service and administration should ensure that complaints raised implicating national departments are also addressed," Ramafoko said.

The PSC believed this would help reduce corruption in the public service.

  • Earthling - 2011-12-07 17:02

    Complaints are down, because we finally learnt that complaining doesn't change anything...

      Mike - 2011-12-07 17:25

      Mmmmmmmm, and the switchboard was down 88%????

      mystae - 2011-12-07 17:39

      Hah, thought the exact same thing - complaints are down because people know it won't help. Sharp one on the switchboard... I think that should be investigated.

      Mantsho - 2011-12-07 19:33

      l thought the same thing too,people are tired.

      Blue - 2011-12-07 20:12

      YOU TOOK THE WORDS RIGHT OUT OF MY MOUTH!!!! This is exactly what I said to myself the moment I saw this headline. I personally lodged 3 public service complaints in the past two on earth could there only be this little number of complaints lodged throughout the country, when everyone I talk to complains about various public servants' service delivery.

      Blue - 2011-12-07 20:22

      Just scroll to the tab next to this article and you will know why the numbers are 'down'...which includes these headlines.. 1. Only Western Cape files all performance agreements..NO COMMENT!! 2. Two thirds of corruption cases 'lost' utterly bloody convenient!!! 3. Community Service Centers lacking...lacking what...opportunities for corruption to take place??? Yes I money rolling around no-one prepared to actually 'work' at community centers, they are just a convenient way of having free meals during their countless 'meetings'.

      Jannie - 2012-01-04 10:37

      how many people know the number to call??????

  • Penny-wise - 2011-12-07 17:10

    Complaints are down because when the SA public does phone the call centres, the useless and lazy employees don't answer the phones or put people on hold for 30min until we hang up. Complaints are more than ever, but again, this ANC strategy of poor service just makes the stats look good. EISH, E-USELESS !!!!!!!!!

      Poloyatonki - 2011-12-07 17:27

      Why is it so difficult for you to accept the fact that complains are down, and stop creating other stories....

      Penny-wise - 2011-12-07 17:36

      Why is it so difficult for you to accept the fact that the ANC has only 'created employment' in the public sector to make the masses believe that there is still hope. We have more incompetent people now working for government that ever before. That's not job creation, that's a farce and you know it. NOT SUSTAINABLE! Have you been on the phone to the various government call centres? They are so useless you'll pull your hair out just waiting !!! That's why 'complaints are down', because they don't answer the bloody phones !!! EISH

      Mike - 2011-12-07 17:42

      @Donkey with polio: Seeing as 56% is contributed to "Whistleblowers" , the figure will fall to less than 6% with the new secresy-bill next year?

  • Dorothea - 2011-12-07 17:12

    This says absolutely nothing. I gave up complaining. It is far easier and much more rewarding to just leave. Good riddance.

  • Poloyatonki - 2011-12-07 17:25

    Stop complaining people its time to adapt to the situation just like some of us did during apartheid.

      Penny-wise - 2011-12-07 17:38

      How about you adapt to the fact that the ANC is a liberation struggle movement, with very little government experience. That's why we are the laughing stock of the world. We need competence, not struggle credentials. Apartheid is dead dude, just like your racist brain. Time to move on and build your own future. The ANC doesn't care about you. Idiot!

      Poloyatonki - 2011-12-07 17:58

      Penny...Only an idiot can spot an idiot...

      Traygon - 2011-12-07 18:04

      @ Poloyatonki - if that were true, you would be telling us all about the ANC idiots -

      John - 2011-12-07 19:59

      Penny-wise. You typing so many dificult words to Poloyatonki.Is not right...refraze your words and adopt new situation. You must use words like: AUkshaya...and Ayyy SUgga

      Justin.D.Glenn - 2011-12-08 09:17

      @poloyatonki I have given up complaining about Telkom's poor service. As they always say that it's my equipment that's faulty. On the odd occasion that I do complain they still deny things then admit about 5 days later that they do have a fault.

  • Kenny - 2011-12-07 17:31

    its because the public has given up... it doesnt help to complain anymore

      Penny-wise - 2011-12-07 17:38

      Haha, that's probably more true, yes!

  • Zion - 2011-12-07 17:32

    That is how you put your foot in your mouth. Nobody wants to complain any more because bugger-all gets done. Why complain?

  • Heinrich - 2011-12-07 17:32

    What does this really mean?

  • Kala - 2011-12-07 17:50

    I would like to see the balance of the stats like: a)Of the complaints received how many were properly investigated b)Of those invetigated how many were found guilty c)of those found guilty what kind of punishment was meted out. Assuming of course, that any investigations took place at all.

  • kempilana - 2011-12-07 19:38

    yes, because people are tired of complaining, and then complaining about complaining with nothing happening with the complaint(ing).

  • Lynn - 2011-12-08 19:08

    People are tired of complaining because nobody is listening.

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