Sanral to repay customers

2011-12-23 14:30

Johannesburg - The SA National Roads Agency Ltd (Sanral) was contacting customers on Friday to reverse administration charges deducted erroneously from e-tag accounts this week, the company said.

"The charges that have occurred were levied erroneously. This is a result of failure to deactivate them now and reactivating those once tolling starts. We have now deactivated the charges," Sanral said on Thursday.

Account registration began on November 7 with registered users depositing R50 into their accounts to create an initial balance with tolling only beginning in February.

"For those customers who elected to have their statements posted, the specified service fee is R5. The existence of these charges [are] in the terms and conditions, available at point of purchase for e tags and e toll website," said the statement.

The Democratic Alliance's Gauteng caucus leader Jack Bloom said in a statement that Sanral must disclose all administration costs of the e-toll system.

"These extra costs are another example of Sanral's high-handed implementation of the controversial tolls," said Bloom.

He re-iterated the DA's call for a boycott of the e-toll system and the scrapping of the project entirely.

  • Kyle - 2011-12-23 14:38

    If Sanral wants money they need to get it from the ANC. ANC stole our tax money ANC can pay for the tolls

      phetole - 2011-12-23 17:02

      That's a naive and childish comment.

      Sheda - 2011-12-23 22:21

      Those ass creepers deserve the charges. I refuse to register, I have a company with 5 trucks and I will rather use side roads than pay for something that taxis do not pay for. We both do it for money so why are they exempt?

  • mholthuysen - 2011-12-23 14:47

    Oh another failure... each and every day another one.... and why contact users - reverse all charges and you are done with it; simple or - oh I forgot simple no longer works in SA since the intelligence of those in charge is smaller than a rice corn....

      Sharon - 2011-12-23 17:28

      Not even started and already a mess!! Oh well, give SANRAL 10/10 for enthusiasm.

  • Gideon - 2011-12-23 14:48

    Do not get the e-tags people! It is your choice, but seriously think of not getting them. Nobody can force you to.

      George - 2011-12-23 17:32


  • willbeonekenobi - 2011-12-23 14:55

    IfSANRAL sends me a bill I will send them a bag of my dog's *$+ยง with a note telling the reader that the contents of the bag represents what I think about the system.

  • Chris - 2011-12-23 15:09

    anyone stupid enough to give a government official free access to his bank account must take what he gets....I was charged R2200 for 1 day's toll fees on E tag...could never recoup the money...Never again...

      George - 2011-12-23 17:34

      Let hear from the banks how they alowed charges to go through before due datef them opening. They must also answer

  • Sechaba - 2011-12-23 15:23

    Do not buy these Tags

  • Kate - 2011-12-23 15:31


  • Mark - 2011-12-23 15:41

    This is just a taste of what is in store for urban-toll-road-users. Sign up and SANRAL will wring you out as hard as they can. So... DON'T REGISTER!

  • Piet - 2011-12-23 16:07

    These scumbacks only pay back after they were caught out

  • Koekies - 2011-12-23 16:08

    Ok, so you will have to pay administration fees for a system that you did not want to be part off.... Evil capitalists!!!

      Koekies - 2011-12-23 16:11

      The window to run to aus is getting smaller...... We need you here!!!

  • Nicola - 2011-12-23 16:42

    And the taxis get to use the highways for free. Our highways are going to become taxiways and truckways since the average Joe, trying to earn a living and support our "welfare"system won't be able to afford these tolls. Don't buy the etags!!

  • Irene - 2011-12-23 16:57

    DISGRACEFUL! These thieves just couldn't wait to get their fingers in the cookie jar.

  • Hunter - 2011-12-23 17:21

    I wish they would repay me for all the time I have lost during the construction phase whilst sitting in congested traffic. R5 is really not much compared to 300+ hours lost in a year.

  • Nathan - 2011-12-23 20:12

    First City of Johannesburg and now SANRAL, not surprised

  • danie.dewaal - 2011-12-23 21:13

    Tolling has not yet started and they are already making a balls - up of the billing. How much will they steal once tolling starts?

  • Stirer - 2011-12-24 08:18

    What other organization charges you R5 for sending an invoice/statement? Not even Telkom or Escom has sunk that low. At least they make an attempt to hide the charge elsewhere in the billing. I don't trust the eTag as far as I could throw one of their gantries.

  • Raul - 2011-12-24 09:54

    It is about time that something is done about this situation. Unfortunately we live in a country where people are lame ducks and just complain and no action. This high way roberry can be stopped if we do not register that's the way to go...

      Hunter - 2011-12-26 19:11

      like the pun

  • Piet - 2011-12-24 14:09

    You greedy bastads!

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