Shoplifting: Parents want to sue store

2012-04-20 11:03

Pretoria - The parents of a Pretoria high school girl want to sue Clicks after the store wrongfully had their daughter arrested for shoplifting.

Beeld reported that despite claims by shop management that the 14-year-old girl had stolen lipstick, nothing was found on the girl after she was apprehended.

A day after the arrest, the girl’s parents were called by the Clicks regional manager and told that the case would be withdrawn due to lack of evidence.

The girl told reporters she had looked at make-up and had taken out her wallet to see how much money she had. She then put back her wallet.

She only bought sweets and after paying, the manager pulled her arm and yelled at her. She was taken to the shop office and her handbag was searched. Nothing was found.

The girl’s mother said seven policemen came to arrest her daughter and she was fingerprinted and taken to the police station.

A Clicks spokesperson said the matter was being investigated.

- Have you had a similar experience? Send us your story.

  • Graham - 2012-04-20 11:15

    7 policeman, what a joke our police force has become!

      jowza1 - 2012-04-20 11:22

      what exactly are you saying inja

      Foc - 2012-04-20 11:25

      If you can't find the 'stolen items' what use would it be to call the Police?? How come the Police still carried out the arrest without any evidence?? I would sue the pants off Clicks AND the Police .... The Police should have charged Clicks with defeating the ends of justice as this was a 'false emergency' and a waste of state resources ... I wonder if the Police carried R5's as 14 year old girls could be extremely dangerous!!

      Darren - 2012-04-20 11:29

      it's a Click's promotion they're running

      oclee62 - 2012-04-20 11:29

      Inja all over the world there are children of different colours that steal and get arrested by police. Who must arrest the children -- the tooth fairy?

      jowza1 - 2012-04-20 11:31

      inja if as you claim,english is your first language,check your spelling on exactly.are you saying that the police have no respect because they arrest white kids?

      Msika - 2012-04-20 11:31

      inja, what type of ganja are u smoking?

      rbphiri - 2012-04-20 11:32

      Inja the issue here is not about race, but how incompetent Clicks' management is, including the 7 police officials who converged on the scene in their numbers as if they going to apprehend a dangerous criminal.

      Freddie - 2012-04-20 11:36

      Inja, where did it say anything about the colour of the child? Nowhere, only in your narrow bigoted racist mind. 7 police to arrest a 14 year old girl is excessive and ridiculous. The SAPS is a complete joke and embarrassment.

      deabreu - 2012-04-20 11:40

      @Inja, Well, there we have it! High crimes in South Africa are the result of "white children"! I am only guessing that you are bitter about something, perhaps you are sitting nicely in a public office providing the usual bad service instead of thinking that perhaps the police could be arresting people like you for not working and for being.. perhaps.. a racist? And by the way, the girl may have been black and educated, unlike you.

      Msika - 2012-04-20 11:50

      inja, what type of ganja are u smoking?

      Peter - 2012-04-20 11:53

      @Inja, racist much?!!!!!!!!!!!!!!!!! doesnt say she was white you moron!!!!!!!

      Inja - 2012-04-20 12:41

      @Msika, kanti nezinja ezingenawo amazinyo seziyaluma

      johncarlos.biza - 2012-04-20 12:44

      And a new troll is born...

      Schmee - 2012-04-20 12:49

      LOL maybe Inja doesn't get out much and thinks they have a Whites Only sign up at Clicks. Don't know how else the moron would assume it's a white girl.

      Preshen - 2012-04-20 14:09

      that must of been some expensive lipstick

      bluzulu - 2012-04-20 15:00

      Sue this Business. How dare they traumatize this child. They must treat minors in the correct manner as these are children. Parents , please make an example of this retailer.

      Sheda - 2012-04-20 19:26

      The last time there were 7 policeman was when it was a black person reporting a white person. I know this article does not mention race but is anyone takin bets.......

      Alex - 2012-06-07 19:19

      sheda.habib you sounds like a fool... do you also work at clicks?

  • carolyn.dewrance - 2012-04-20 11:16

    Yes sue them, sue the pants off them. they are just out to hurt innocent people.

  • Peter - 2012-04-20 11:19

    How do you call the police when you don't have evidence that she stole it. How stupid can clicks get. Sue them and report them to the consumer commission.

      Warren - 2012-04-20 11:39

      No, how stupid can the manager get? Sue HER & lay a charge against HER & the cops for wrongful arrest. Yes, ultimately it is Clicks that appointed her but mistakes happen, everybody makes them. It reminds me of the idiot employee at McDonalds & the guide dog incident. Who could've forseen that? What Clicks should do, & I'm sure they will, is to publicly apologize then find a way to settle the matter with the parents & their daughter & then take the necessary disciplinary steps against the manager.

  • Tony - 2012-04-20 11:22

    Clicks doesn't know anything about customer care - their service generally is shocking. And as for the send 7 policemen to arrest a 14 year old girl - wow. Seems they want to all get the easy " arrest" jobs.

  • Kevin - 2012-04-20 11:22

    A Dad has to find his daughter's killers, and yet 7 cops are sent to arrest a 14-year old schoolgirl for alleged shoplifting?

      dumisiledee - 2012-04-20 14:28

      tsk tsk tsk, now tell me we have justice in this country? mncim

  • Francois Viljoen - 2012-04-20 11:24

    Dingis hulle op

  • ndumiso.mncwango - 2012-04-20 11:26

    I'd also sue

  • rbphiri - 2012-04-20 11:28

    The girl’s mother said seven policemen came to arrest her daughter. Ironically enough when real crimes are happening not even one cop arrives at the scene, now these 7 wankers in blue feel as if they took down the biggest criminal in SA. Pathetic. SAPS is really the armpit of this country.

      Schmee - 2012-04-20 12:53

      lol they are the armpit because the ass is more useful?

  • Mpho - 2012-04-20 11:29

    Just another day in the lives of South African. You shoplift 7 police rush to the scene. You say X has got a gun, there is no van available or they pitch up the next day.

  • John - 2012-04-20 11:30

    If that manager touched my daughter I would have punched him in the lips.

      Foc - 2012-04-20 11:57

      Assumption is the mother of all f**kups ... you 'assume' the manager is male?

      John - 2012-04-20 12:12

      FINE - if it was a women: I would kick her in the Po£s. I think the important point is nobody lays a hand on my child. "NO debate - become a grammer Nazi".....

      Foc - 2012-04-20 12:16

      .... how charming ....

      John - 2012-04-20 12:26

      *Takes a Bow* LUCKILY...if I had a pocket FULL of fu*ks.....I still wouldnt give one.

      Gemma-Leigh - 2012-04-20 13:21

      Ok I totally agree with you John, Foc's comment was completely unnecessary. Why so aggressive though?

      John - 2012-04-20 15:17

      Can I explain over dinner?

  • Jerolan - 2012-04-20 11:32

    next time you have an ermengency and needs the cops, just tell them a clicks store was robbed by a teenager. I'm sure the manager could have handled the incident differently. NO class

  • Leonard - 2012-04-20 11:33

    Al gesien hoe moer ek n clicks manager??

  • inxsive - 2012-04-20 11:35

    take em to the cleaners

  • Ashwin - 2012-04-20 11:36

    Sort it out now or it is going to cost a lot of time getting the incrimination expunged.

  • basilsp - 2012-04-20 11:52

    Sue their pants off! Both Clicks and the SAPS!

  • Gemma-Leigh - 2012-04-20 11:53

    Sue them!!! That's terrible!!! I know shoplifting is a big problem for stores worldwide, but some places are ridiculous!!! I remember one incident at Vorna Valley Spar in Midrand. At the time I didn't own a car, so I would walk to my sons creche and fetch him. That day I decided to stop at the Spar for a chocolate. As I walked into the store, baby on my hip and my handbag and his nappy bag thrown over my other shoulder, security stopped me and told me I was not permitted to enter the store as I had too many bags. I was so insulted!! I even told her, I just want a chocolate, if it will satisfy her she could come with me to see I don't intend to steal...but she flat out refused and told me to please leave. It's shocking, the manner in which stores suspiciously treat you these days and this poor girl is a minor!!! They had no right to arrest her without evidence or without her parents present!! Shameful Clicks, Shameful!!

  • Malizba Liz Mhlanga - 2012-04-20 12:13

    Even if she had stolen it they were suppose to call the parents to pay for it and collectively build the child rather than putting her in a trauma.

  • monkinsane - 2012-04-20 12:22

    @Inja You are a racist - the article does not even mention the girl's ethnicity. The issue here is Clicks management and the SAPS - What does it matter what color the poor little girl's skin is?

  • Jennie - 2012-04-20 12:25

    I had an incident with a certain Clicks branch last year. I accidently bought of the same product. I went back next day to correct my mistake. After I explained to the cashier what happened she yelled the manager from where she was to the other side of the store. The manager was busy with a client, so a waited patiently. After a while she came over and talked to the cashier in their own language. She left and started doing something else. I asked the cashier what is going on and without answering me,she talked to manager on the other side of the store, again in their own language. Please take note that my 3 year old daughter was with me. I asked the cahier to please speak English because I need to know what’s going on. At that moment the manager came over and started screaming at me that she is busy, she can’t just dropped everything when I need her. I explained to her that I just wanted to know what’s going on. I did wait to be helped but she never communicated with me just with the cashier regarding me. She got so angry with me, yelling and screaming over my daughter right next to her. She started to involve other customers in the queue behind me about my pour attitude. I was so taken aback with her attitude and the way she reacted violently towards me. Long story short I just refunded the product and went to the next store to buy the product. I really do not thing this is a racial thing but just a reflection of her lack of interest to deliver a good service.

      lynnethbs - 2012-04-20 12:29

      you would have reported them to clicks head office and the matter would have been dealt with accordingly.askies same thing happen to me but i reported them they called me to their shop to apologize i told them i wont come so they had to came to my house

  • Louis - 2012-04-20 12:25

    Where did they find seven policemen to attend to the complaint?

      Ashwin - 2012-04-20 13:19

      At the KFC around the corner.

  • lynnethbs - 2012-04-20 12:25

    let them sue for 20million rand

  • mariska.ras - 2012-04-20 12:35

    I have many times taken my wallet out and then find myself being stared at by shop owners or makes them nervous when we open our now I try to avoid the impulse whenever I'm in a store. But it is difficult when your cell phone is in your purse and it's ringing, then again I find myself under serious watch...

  • Liko - 2012-04-20 12:42

    if nothing found why arrest her????????????

  • tania.zovitzkey - 2012-04-20 12:44

    My mother was also wrongfully accused of shoplifting at Clicks. They caused such a scene that my mother had a asthma attack in store! They couldn't find any proof. After them assuring us that diciplinary hearing would take place and the woman and manager had been fired I went back to the shop and found both were still working there. Sue them, teach them a lesson!

  • Lisa - 2012-04-20 13:00

    From Clicks’ side, we would like to assure the public that we take allegations of false arrest and poor conduct by staff very seriously. We are busy investigating the case and have requested statements from staff and witnesses in this regard. - Clicks Spokesperson - 2012-04-20 13:39

      Thanks, naturally we should be patient and await an announcement. Clicks, if they found their staff were wrong, their 1st duty would be to the 14 year old girl. The 2nd duty would be to us. This story is starting to gain momentum on Facebook and Twitter. I do hope Clicks are going to keep us informed

      Mosale - 2012-04-20 15:35

      @Lisa,I was once a victim @ clicks in NorthPark in 2009! Two female stuff stripped me naked saying they saw me steal sth which they didn't find on me and they were so rude n they didn't apologise! Since then I can't go clicks! So I'm not judging wen I say I kno exactly how it feels! Put systems in place to detect this crimes and stop harassing shoppers!

      bluzulu - 2012-04-20 16:52

      Seems like this is part of being a Click's client. Arbitrarily arresting people on suspicion is ridiculous. Up your security costs and observe clients via camera. I will never spend another cent with this Retailer.

  • Mosale - 2012-04-20 13:04

    In 2009 in Pretoria North park clicks I was arrested n stripped half naked by 2 female stuff and they found Nothing!they didn't even apologise. a friend wu is a detective advised me 2 sue but I didn't! I was too traumatised! At least smn shud take them 2 book

      bluzulu - 2012-04-20 16:50

      Sue these B*st*rds Mosale,

  • Brent - 2012-04-20 13:05

    jo! there is nothing as dangerous as a 14 yr old buying sweets at clicks -the people and staff must have been running scared and the seven coped mustered all their obese bravery and cunning to zuma such a despot of society! how dare she? does she not know the rsa constitution - does she not know melemanatarian efforts our government is making on behalf of societies elite? At least there was no casualties and the clicks manager had quiet - by vuvuzela standards - word with the villian. But you know what the reeeally scary thing is i have one... living in my house... granted he's a boy but he's 14 and he likes sweets....*cold shiver*

  • Dawn - 2012-04-20 13:16

    Don't the store have cameras,that is how we solve our cases

  • Sbusiso - 2012-04-20 13:47

    that's painful,go on parents it's da right thing2do cos da young lady left with criminal record4a crime she didn't commit.

  • Frederick - 2012-04-20 13:50

    Good luck....Sue them for all they are worth!!!!!!!! Had the same experience at Centurion Mall a couple of years back....Rumour was, they were targeting white girls.

  • Tendy Nedombs - 2012-04-20 14:12

    Seven police men came to arrest a teenager girl? And I beleive they were in different cars, wasting our fuel and leaving criminals roaming outside. Sies!

  • Jayson - 2012-04-20 14:26

    Totally not cool what happened to the girl. I would also take it further if it was my daughter. But on the other hand, retailers loose millions and millions of rands due to shoplifting annually. there are standard procedures and protocols to follow when somebody is suspected of shoplifting. Clicks obviously did not follow these. And should take full responsibility. If they had taken the correct procedures this would have never happened. Stores have full right to protect there assets. As long as they follow procedures.

  • bluzulu - 2012-04-20 15:00

    Sue this Business. How dare they traumatize this child. They must treat minors in the correct manner as these are children. Parents , please make an example of this retailer.

  • Thembi - 2012-04-20 16:46

    Do they have a clue to how much trauma have they caused for this little girl?so many policemen just for a lipstick?what about on serious matters?No police vans available.sick society.

  • shirleyphill - 2012-04-20 17:39

    The country is a shameful place to be in.......... parents of this child sue the staff and the police......... this is a new thing happening to our children these days........ the staff have nothing better to do........ they the staff are stealing from their own employment shops and putting the stealing onto innocent children or adults........ lets buy at other outlets and let Clicks suffer financially and all the bad staff will be out of their jobs.

  • Boy Bana - 2012-04-20 18:26

    police just dnt know how to conduct themself. thy send 1 cop to am armed robbery n 7 to clicks. huh!!!!

  • Scallo - 2012-04-21 10:52

    Go mama sue they stickng a*s,imagen 7 officers come for a young kid who is not a threat to them, mxm mara we are sick society ka nnete

  • Zighom - 2012-04-21 11:06

    Make them kk in their pants

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