Woman cries foul as e-tag money deducted

2012-04-27 14:09

Johannesburg - Money has been deducted from the bank account of a Pretoria woman before the implementation of the e-tolling system, according to a report on Friday.

Hannelie Kolbe bought her e-tag on April 12 in Lynnwood and a day later R2 460 was deducted from her account, she told the Beeld newspaper.

She had phoned the e-tolling call centre but did not get any help.

"They could only give me their customer complaint number and did not know when the problem would be corrected," she said.

Kolbe said she had not even fitted the e-tag on her car when the transaction went through.

Salahdin Yacoubie from the Electronic Tolling Collection (ETC) consortium, the company responsible for collecting the toll fees, told the publication that the transaction could not be seen on their system.


"We do not know what happened, but are currently trying to go through all queries and complaints that we received in April."

The SA National Roads Agency Limited (Sanral) were also trying to establish what happened.

The implementation of the e-tolling system on Gauteng's highways was postponed for a month by the transport department and Sanral on Thursday.

The announcement was made after the ANC and Cosatu said they would ask the government for a month-long delay.

E-tolling was to have been implemented on 185 kilometres of highway in Johannesburg and Tshwane on Monday.

  • Gregory Jurgens - 2012-04-27 14:20

    The thievery begins.

      mundu.olewega - 2012-04-27 15:32

      Yep! they are going to wring us dry, turn us upside down and shake out every last cent we have so they can finance their lavish lifestyles. Bloody virmin!

      Neil - 2012-04-27 21:41

      Thats what you get for registering and giving away your banking details.. Sucker.

      Alien42063 - 2012-04-27 22:17

      That's what she gets for getting an e-tag. Join the resistance. If not...what do you expect...Really.

      champ.bopape - 2012-04-27 22:57

      I personally don't know what the Honorable lady in this article was thinking when she registered for the e-tag in the first place. We have all been saying that the system is bound to have some level of corruption and irregular deductions from bank accounts would also follow suit,but it seems that our warning had fallen on deaf ears. Please stay away from e-tags and get out there to register your protest against e-tolling system!!!!

      Charles - 2012-04-28 09:35

      Maybe, looking at the freedom day speeches the employees are still to be released.

      Hugh - 2012-04-28 10:22

      I cannot feel sorry for this woman. Serves her right for supporting/subscribing to something that should not happen. Now we know the real reason for the postponment. They have a problem with the software. Reading between the lines when it is said, "We do not know what happened, but are currently trying to go through all queries and complaints that we received in April." Imagine if you have debt orders and such to pay and they wipe out R2000.00 from your account. Who covers the huge bank charges for default.

      Tony - 2012-04-28 12:45

      No doubt about that. This is terrible - a living nightmare is starting to emerge. God help the Gauteng raod users.

      Amanda - 2012-04-28 15:18

      OMW, corrupt workers, imagine if the e-tolling starts and incorrect amounts are deducted which disappear into thin air and nobody can help with the recovery of your money. Imagine the thievery that will take place and which nobody will beable to stop, TYPICAL!

      Pit - 2012-04-28 15:30

      SANRAL - From an Australian Newspaper on South Africa E-Tolls "The deal between Sanral and Kapsch of Austria, the e-tolling operating company is not with the corporate entity, but with Kapsch Sweden. Kapsch Sweden used to be SAAB Aerospace, a 50% shareholder in a company called SANIP. British Aerospace held the other 50%. SANIP is alleged to be the payment vehicle used by SAAB and BAE to pay the alleged bribes of around R100Million in the Arms Deal saga to ensure that the Griffen fighter was chosen. The names Hlongwane, Modise, ANC, Zuma, Shaik figure prominently in the list of alleged recipients.

  • brianmacza - 2012-04-27 14:22

    Ooops.... the rot started early I see I wonder if the good Judge reads News24, and notices little things like this.

      alansmartSnr - 2012-04-27 21:52

      Oops.. Apologies to Annalie, This was perhaps just a trial run by the Hackers Club.. If indeed so they will apologise for your inconvenience BUT YOU SHOULDN'T HAVE BOUGHT THE TAG. (this is a "tongue in the cheek" comment.

  • - 2012-04-27 14:23

    it is evident that this e-tolling thing is just gonna mess up people's lives. a third party cannot have any type of access to an individual's bank account. it just cannot happen. it's just going to be a mess. imagine that was your last money for the month while you had to pay rent and stuff. this thing must just be scrapped. it's bs.

      champ.bopape - 2012-04-27 23:02

      @Tshepo Just imagine. And now you must spend money to get your stolen money back. - 2012-04-27 23:12

      and then it's gonna exceed the money which they took. this is sad.

      Jenny - 2012-04-29 15:43

      Too right tshepo. It would like giving your house keys to a gang of house thieves.

  • Glenda - 2012-04-27 14:23

    Ms Kolbe Well!!! DO NOT BUY E-TAG.

      Fussed - 2012-04-27 15:55

      Again, a fool and there money are soon parted

      Koos - 2012-04-27 23:49

      As jy dom is moet jy maar sukkel.

      Aristar - 2012-04-28 07:09

      Here is something that the criminal elements must never find out: These fancy new 'Toll portals' that are all around Gauteng have TONS and TONS and TONS of copper wire. High quality copper that is worth Hundreds of Thousands of Rand. PLEASE keep this information as quiet as possible! PS: The Earthing mats behind each tollgate shelter house the most copper wire.

  • SaffaSeun - 2012-04-27 14:23

    Hahahahahaha this is dog funny... Even the "legal" people are already being screwed over.. my word I am glad I am not there anymore! Goodluck Ms Kolbe with getting your money refunded..

  • Sello - 2012-04-27 14:24

    We have not yet gone into this e-toll and already their system has failed the first small test and is full of blunders. Seems like we are going to be in for a hiding.

      berni.venter - 2012-04-28 10:59

      Sello it is very simple... DONT comply! Back in the 90's the Pretoria Municipality also started using debit orders. One month they debited all the ratepayers with their standard accounts plus an increase in the 'deposits' they hold. Needless to say there was absolute pandemonium. Who regulates the e-toll/SANRAL scam by the way? Who is the ombudsman that can take up complaints once no response/refund has been forthcoming?

      pearson.botha - 2012-04-28 12:13

      Hello Sello. "We" are not in for a hiding. We are going to disobey them, we are going to crush them, SANRAL is in for a hiding. This woman is an accomplice of SANRAL, I hope she suffers for her stupidity as well as all the other dumb sheep people who have become complicit in this fraud by registering and giving their banking details to a fraud syndicate.

      Patsy - 2012-04-28 18:05

      Same old, same old....

  • andre.rabie3 - 2012-04-27 14:24

    no tablets for beieng stupid to want to pay e-toll so kry maar vir jou, sorry to hear, lol

      Qungisbindi - 2012-04-28 15:09

      How about we give her a pack of smarties?

  • Tsietsi - 2012-04-27 14:25

    Serves her right! What was she doing buying an e-tag? Uyaphapha. Ulayekile. I hope that this serves as a lesson to prospective e-tag buyers.

      champ.bopape - 2012-04-27 23:05

      I couldn't agree more Tsietsi.

      berni.venter - 2012-04-28 11:00

      Tsietsi please translate for us dummies... Uyaphapha. Ulayekile. Looking for a few choice words that I can use when refering to this disgraceful scam.

  • Sello - 2012-04-27 14:26

    We have not yet gone into this e-toll and already their system has failed the first small test and is full of blunders. Seems like we are going to be in for a hiding.

      pearson.botha - 2012-04-28 12:17

      No Sello. The system is working PERFECTLY. The system is designed to rob the citizens forever, and it is already doing so. Do not let them steal your hard earned money. Do not give your banking details Nigerian 419 scams, do not give your banking details to SANRAL. If we all stand together we can beat this, we can beat the stupid judges and we can beat the government.

  • Mark - 2012-04-27 14:26

    Typical. Give us your account details, we'll f*ck up the process and when the time comes for them to correct the issue, they are unable to. It's the same with the municipalities.

      pearson.botha - 2012-04-28 12:19

      Another wrong post. Give us your banking details, we will take what we want whenever we want, now f*ck off! SANRAL's system is working perfectly, exactly as planned

  • valcooperRSA - 2012-04-27 14:28

    Well that was stupid to give your bank details.........

  • Shirley - 2012-04-27 14:29

    Here is a taste of the incompetancey,maladministration,theft and all other such fun things that are going to accompany e.toll!!!!!

      Philemon - 2012-04-27 20:41

      1 grain of sand does not make a desert, neither does 1 error prove incompetence. Please grow up.

      Press - 2012-04-28 14:08

      @Philemon - and neither does one error (before the system went live) proves competence . . .

  • gcinile.mahlangu - 2012-04-27 14:29

    Traitor! U deserve it... U gonna learn! Lol.. Its people such as urself who are gonna make this e-toll proceed!

  • Bertus - 2012-04-27 14:38

    Well, what were you expecting when buying it and when the system would start? No hassles? No corruption/fraud? No \mistakes\?!

  • David.J.Swart - 2012-04-27 14:39

    Now if this is what happens now, imagine the chaos and incorrect billings if there are thousands of users!....AND it will take forever to get your money back.

      pearson.botha - 2012-04-28 12:23

      You are not going to get your money back. Do give your banking details to criminals, 419 scams and SANRAL.

  • FinalJustice - 2012-04-27 14:39

    Well done \Scamral\, here we go! Enjoy the ride all you gullible fools that want to keep supporting the way corruption goes on in this God forsaken country of ours.

  • AdeleFHM - 2012-04-27 14:42

    LOL- yup and so it begins

  • zipho500 - 2012-04-27 14:44

    Happy e toll people! Wonderful news indeed! Suck them dry scamral!

  • Piet - 2012-04-27 14:44

    Serves her right.!!! For for buying e-tag...

  • Roger - 2012-04-27 14:45

    Did you realy expect anything different?Computer error the same as the municiple billing in Jbg we've got to protect our pensions somehow

  • Gregory Jurgens - 2012-04-27 14:47

    That's what happens when you a sell out. DONT BUY the e-tag.

  • Sheik - 2012-04-27 14:48

    WE TOLD YOU SO!!!!!!!!!!!

  • Arthur - 2012-04-27 14:53

    Sorry, but I had a good laugh reading this.

  • Sello Jacky Majadibodu - 2012-04-27 14:54

    phahahaaaa Ms Kolbe, u 've lot of money that u are even prepared to pay that amount, before the system could even go underway. If u can provide me with uo banking details including your PIN please

      Theo - 2012-04-27 20:43

      Haha i like

  • Evie - 2012-04-27 14:55

    So typical that its always the poor consumers who suffer the fate of being technical guinea pigs. Companies, all of them, with their new bright ideas should use their own paid staff members and shareholders etc before they launch their products or services.....a fair thought

  • Charles - 2012-04-27 14:55

    And the monthly fee is capped at R500?????????

      jamesrw.wadsworth - 2012-04-29 13:08

      R550, but hey R550 too much.

  • Malvern - 2012-04-27 15:01

    Sell-out.You got the love you deserve!

  • Malvern - 2012-04-27 15:02

    Aaand action.let the games begin

  • Tshilidzi Vincy Funyufunyu - 2012-04-27 15:03

    ppl have been advised not to buy the e-tag then u go on and register @ ur on risk now u got the reward and i hope all ppl who register they get same reward

  • Freddy - 2012-04-27 15:03

    A case of theft/fraud should be made.

  • George - 2012-04-27 15:04

    Massive govmnt corruption, Joburg billing fiasco, prima facie evidence of SCAMRAL corruption and some people register and provide their bank accounts...dear...dear

  • Socs4lyfe - 2012-04-27 15:08

    E-toll thus hw it goes

  • Socs4lyfe - 2012-04-27 15:08

    E-toll thus hw it goes

  • vinny.damoyi - 2012-04-27 15:11


      Alien42063 - 2012-04-27 22:28

      Nope. Totally believable. Everyone should expect this. Sell out, buy an e-tag, and you will get whats comin to you...

  • Isabel - 2012-04-27 15:11

    This is obviously completely wrong and reprehesible, but I can't help thinking that she deserved what she got. She's a traitor anda sellout.

      Jacqui - 2012-04-28 13:42

      Stealing her money is what she deserves?. Justifying criminality now?. She's not the first one to register and she won't be the last to be ripped off.

  • karenadawkins - 2012-04-27 15:12

    and this is NO E TOLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL... this government will find any way to continue corruption even under the assumption legality !

  • TheMonk Za - 2012-04-27 15:12

    Sorry lady. No sympathies for you.

  • martin.gee.godfrey - 2012-04-27 15:17

    when I first read it I thought it said Mrs "Kolobe", wife of a well known News24 Troll and thought... Karma!! But alas, it wasn't. Having said that, is anyone surprised that a) She was billed, b) the call centre can't help her and c) the ETC "can't find" the transaction!

      berni.venter - 2012-04-28 11:06

      And what happened to capped at R500? Only one commentator brought it up so far.

      Jenny - 2012-04-28 11:57

      Makes me wonder how many of our MC have subscribed and given their bank details.

  • Stewart - 2012-04-27 15:21

    Viva anc viva . Freedom. Freedom my arse.

  • jacqueseng - 2012-04-27 15:21

    Yes she bought an e-tag, no need to lambaste this silly woman- she has done the whole anti e-toll movement a huge favour. One of the arguments in court revolves around collection which has , thanks to her gone horribly wrong... Capped at R500 pm ?? You should be thanking her... She gave the anti tolling some great ammo

  • Peter - 2012-04-27 15:22

    First signs of the planned fraud on the e-tolling system, coupled with the incompetency to investigate this day-light robbery.

  • Peter - 2012-04-27 15:22

    First signs of the planned fraud on the e-tolling system, coupled with the incompetency to investigate this day-light robbery.

  • Olebogeng - 2012-04-27 15:23

    Kolbe, why a u crying now? Don't buy e-toll tag SIMPLE AS DAT MADAM......

      Ridwan - 2012-04-27 15:38


  • d4zza - 2012-04-27 15:25

    Only a mental person would give their sign a debit order for decuctions from a government department.

  • Anne - 2012-04-27 15:29

    I originally thought the e-tag just meant that instead of paying the normal rate you got a discount for being a regular user, and that what you owed would be billed in the same way it is for non-registered users. When I read the Ts & Cs I was stunned. No way would I get an e-tag, even if I lived in Gauteng. One of my biggest objections to the whole thing is that it's the thin end of the wedge - as soon as it is implemented in Gauteng, the other cities will follow. Another objection is that they can start by capping it at the amazingly high price of R550 per month, but how long is that going to last? Before we know it, it'll be R1000 per month.

      Anne - 2012-04-27 15:30

      Apparently they are heading for R2460 per month...

  • Alf - 2012-04-27 15:29

    SCUMRAL at it again - performing government sponsored robbery!

  • Moroamadile - 2012-04-27 15:31

    E-tolling cr@p - If there are issues already before this thing is even running; what will happen once all and sundry are registered and billed. This is not a way to go. I will never register as long as I have other ways of getting to my destination.

      wisemadm - 2012-04-27 15:55

      And they can't solve this one problem what about if is 70 000 complains,this's a scam.

  • Ridwan - 2012-04-27 15:34

    Eish....wenna mampara ne! Let this be a very expensive lesson...sad thing is that her bank account will be raped again!

  • Brilliant Sibisi - 2012-04-27 15:35

    Speed thrills...............................................................................................

  • Brilliant Sibisi - 2012-04-27 15:35

    Speed thrills...............................................................................................