News24

Woman settles car wreck drama with Audi

2012-10-25 08:51

Johannesburg - A Johannesburg woman has reached a deal with Audi South Africa following a furore which erupted on Facebook after her car was wrecked at a local dealership when she took it in for repairs.

Ilka Dunne took her Audi A4 to a Northcliff workshop for repairs but was later informed that it had been wrecked, reported Volksblad.

“I was told that my car had been written off but no one could tell me exactly what had happened.

“I was told the incident would be investigated but they made me understand that the fact that the car was written off while in their care was not really their problem,” said Dunne.

The workshop told Dunne her insurer had to pay for the damages but she disagreed with them.

In the meantime, she put a picture of the wreck and an explanation on Audi SA’s Facebook page, resulting in a flood of comments and prompting numerous claims of poor service.

After three weeks, Dunne said she had made a deal with Audi although she wouldn’t reveal details thereof.

Ryan Searle, the head of Audi SA, said in a post on the group’s Facebook wall that what happened was “undeniably unacceptable and regrettable”.

He said the matter had been resolved but that Audi would continue to investigate it.

Comments
  • typersa.baddy - 2012-10-25 08:59

    Close this place down. And if this happened to me I would demand an Audi R8!! Stupid fools!!

      raath - 2012-10-25 09:07

      Demanding the R8 is a bit unreasonable. A new car of exacting specs would be sufficient. No need to get greedy in the process... it is shocking how they handled it though

      lorain.maseko - 2012-10-25 09:12

      kenny.williams.395 You would demand a Merc from VW after they wrecked your VW? Makes sens.

      paul.botha.967 - 2012-10-25 09:46

      Dream on!

      nicholas.graan - 2012-10-25 09:48

      Audi will "continue to investigate" What is there to "investigate"? just ask the idiot who was driving the car what happened! Judging by that photograph someone was taking it for a joyride.

      typersa.baddy - 2012-10-25 10:03

      The R8 part was meant as a joke btw :)

      lsfreak - 2012-10-25 10:03

      It's got nothing to do with AUDI SA anyways, it's a dealership's problem. The only thing Audi SA can do is threaten to take the dealership away from the dealer.

      celtis.africana - 2012-10-25 10:07

      They probably phoned her and said that the screw holding the number plate damaged the dashboard and had to be replaced. What they did not mention is all the bits in-between also needed replacing.

      peter.tony.14 - 2012-10-25 11:05

      Typical arrogance from the folk at VW/Audi.......

      rbphiri - 2012-10-25 11:10

      Guess which idiot at Audi bought their licence! This is nothing new, when you leave your car at the dealersh*t for service, some A-hole is bound to take it for a spin.

      dewald.galjaard - 2012-10-25 12:30

      This is not the first complaint about an Audi dealership that wrecks somebody's car.

      konstabel.koekemoer - 2012-10-25 12:51

      No car dealer or repair centre takes responsibility for your vehicle. They all have disclaimers and you end up having to claim from your insurance. The most you can try and claim is the cost of the excess, loss of no-claim bonus and a loan vehicle while yours is being replaced/repaired.

      mark.singh.9889 - 2012-10-25 14:27

      There was once a similar story on Carte Blanche where a guys RS4 was wriiten off at an Audi dealership. The technician was taking it for a test drive and could not handle the vehicle. Audi offered to pay for the damage but the guy was eventually driving around in a "done up" car.

      lsfreak - 2012-10-25 14:35

      Did you sign the said "Disclaimer"... If not then where's the problem :/

      kobie.nel1 - 2012-10-25 15:22

      Demanding a R8 is not so farfetched in my view. Take in consideration the shock, frustration, time wasted and on top of it the fact that Audi did not straight out accept resposability as it should be. OK, a A4 plus lifelong free service labor and spares, guarateed to be done proffesionaly without damaging the car again will maybe, just maybe, get my attention.

      ludi.birk - 2012-10-26 14:16

      Who would want an Audi when you can afford a Beetle?

      madeleine.mills - 2012-10-26 14:34

      Hahaha! I would demand a Porche Cayenne, step off the whole Audi "line" just in case. ........ LOL :-)

  • michael.muller.7927 - 2012-10-25 09:00

    what crap... she uses social media to get her own way but then doesnt revealed the settlement issues as Audi doesnt want to deal with the fallout or future claims issues..

      shannon.moffett.9 - 2012-10-25 09:11

      Bet you there is a confidentiality clause!

      lorain.maseko - 2012-10-25 09:12

      Maybe those are the conditions of the settlement.

      marc.rule - 2012-10-25 09:16

      I agree with what was done and how it was done. The dealers need to know that they cannot treat clients as they want.

      clive.prince.14 - 2012-10-25 09:17

      She did what she had to do-name and shame-she got no joy out of the DP,there is most likely a confidentiality clause regarding the agreement. Good out come - Ryan Searle's comment is 100% correct.

      foe.no - 2012-10-25 09:48

      Her intention was to get Audi to take responsibility and liability. Audi obviously phoned her and gave a her sa good deal. Objective complete!! Good for her!!!

      om.nom.nom.01 - 2012-10-25 09:49

      @ michael.muller.7927: "A Joburg woman has reached a deal with Audi S.A." In other words, she is satisfied with the compensation that Audi offered her. That is the most important part, why do you need to know more? Bet you've already reported her to Hello Moaner (Peter).

      aarchaic - 2012-10-25 10:28

      Audi Northcliff Refunded her money for the repair on the roof that had to be done, and they gave her a Same spec A4 out of their pockets. Its all on the Audi SA Facebook group

      gerrit.vanpletzen - 2012-10-25 11:34

      She has the right to get her own way. she suffered damages. She can use whatever means at her disposal to get compensated. Settlements of this kind may have non cisclosure clauses. If she fefuses to sign such a deal, it may take years to settle. Which way would you go?

      kenpeg.dawson - 2012-10-25 13:37

      If they made me a deal on condition I dont divulge details I will also clam up.

      om.nom.nom.01 - 2012-10-25 20:27

      Oh look, 15 Hello Moaner freaks disliked my comment... loosers!!!!!!!!!

      jerome.main.9 - 2012-10-26 07:22

      Well they cant tell the whole world that they gave her a new car. Imagine how many claimers there would be demanding the same thing. I think she did very well using FB.

      mark.essery.94 - 2012-10-26 13:49

      no doubt it would have been in the agreement. ie a settlement in court barring you from selling your story etc etc.

      peter.tony.14 - 2012-10-26 17:35

      @om.nom.nom.01 And there I thought i was the only sane person in the world who thinks that people who use hellosquealer are whiners.....

  • marc.rule - 2012-10-25 09:09

    NAME AND SHAME !

      sandra.j.rennie - 2012-10-26 12:01

      Normally it's the cleaners who have no drivers licence that take it to the washbay for cleaning. Common occurrence!

  • logan.naidoo - 2012-10-25 09:09

    Quite clear that someone at the dealership went on a joyride.

      christoff.human - 2012-10-25 09:17

      http://www.audiclubsa.org.za/cgi-bin/yabb25/YaBB.pl?num=1350885369/29#29

      marc.rule - 2012-10-25 09:18

      And it might not be the first time……………

      lorain.maseko - 2012-10-25 09:24

      The worst of it is that they felt that it wasnt their problem, How they could even begin to utter those words to her is beyond mebecause in my mind they should have been on their knees begging for forgiveness and then give her a new car.

      shooshyu.tu - 2012-10-25 12:55

      And this also happens at other motor manufacturing dealerships as well - BMW, MB, Ford etc

      jo.barton.92 - 2012-10-25 14:40

      carte Blanche ran a story on these guys. It happens in almost every Audi dealership.

      jacowium - 2012-10-26 13:54

      Please read the link that Christoff above posted. It explains what really happened.

  • gareth.coats - 2012-10-25 09:13

    Good Job Ilka! I'll never look at another Audi! lousy service and k*k attitude of sales staff. Pity - the cars are great!

      marc.rule - 2012-10-25 09:19

      go to Audi Westrand I find them very good.

      aarchaic - 2012-10-25 10:32

      We had our Audi for some time now Bought it at Audi Center Hatfield have it serviced there Regularly just had the 135k service done 2 weeks back, Martin and his team at Audi Hatfield are exceptional people and dont take you for a fool but rather go out of their way to make your experience as effortless and enjoyable as posible.

      oliverrc - 2012-10-25 11:36

      wait till you try and deal with Subaru

      kenpeg.dawson - 2012-10-25 13:39

      Got rid of AUDi and got a Merc. Never looked back.

      gareth.coats - 2012-10-25 14:48

      Well i settled on a Pajero in the end. Love it! Oh, except since Imperial took over Mitsu SA, there is now a major parts shortage. Bean-Counters hey! Oliverrc, you're not the first person i've heard moaning about Subaru services. aarchaic - i can't understand why so many people gave you a thumbs down?! But no Audi for me thanks! That Q5 is very nice, but when i think about having to walk into an Audi dealership, I get anger welling up inside. Audi and Subaru should learn some service manners from BMW I tell you. I got a shoulder rub AND a free Sarmie while waiting for a brochure! I must have looked stressed - I'd just walked out of the Audi 2 blocks up :)

      peter.tony.14 - 2012-10-26 17:38

      @kenpeg.dawson Ha ha ha ha ha !! Merc!! You ain't seen nothing yet pal. The useless idiots at head office are so stuck up their own arses!

  • olivia.karnak - 2012-10-25 09:13

    Jeeez, they must have taken that car for a track spin big time!

  • ian.pohl.1 - 2012-10-25 09:14

    I dumped Audi ...also had a string of problems with the dealerships when I bought one. They quick to promise the world when they sell you one.

      steve.gibson.146612 - 2012-10-25 09:28

      After six Audis they changed their attitude big time Since then they have lost a three furrther audis from me.

  • gerald.parker.3956 - 2012-10-25 09:17

    Au di kar is gefo//ed

      michelle.h.koekemoer - 2012-10-26 09:09

      haha, brilliant!!

      freddy.vandermerwe.7 - 2012-10-26 10:02

      hahahahahaha

  • trevorlbennett - 2012-10-25 09:18

    Audi wants customers to pay a premium for their cars and maintenance. Whilst o the other hand they do not offer premium level customer experience like BMW and Mercedes. I will never buy an Audi not unless they sell it to me at a 30% discount.

  • rohin.jadin - 2012-10-25 09:20

    The power of social media :-)

      beverly.young3 - 2012-10-27 11:03

      That is why it was invented, other than to 'chat' I find it an exceptional was to market, get word out in distress. Those that are screwing their noses up at Hello.P com, are stooopid. This too has its place. I have complained on that site after frustrating attempts to get service out of insurance companies, and their like. WOW! I was contacted immediately.

  • Leah - 2012-10-25 09:20

    Wonder who made sure this story got published? Dunne or Audi?

  • anakin.skyvader.9 - 2012-10-25 09:29

    "It's not really their problem"...ok then take the dealership away from Audi, it's giving the company a bad name. The dealership should have replaced her Audi with same straight away and apologized to the customer, all the fuss should have been sorted out in-house (who's fault it was and blah..blah). That clause in the service agreement is meant for the odd little scratch or minor bump or accidental small error, not taking the car out and wrecking it completely whilst under their care. Really atrocious dealership attitude. But then the customer is always an inconvenient 'nuisance' at some dealership as opposed to been treated like a customer in the first place.

  • steve.gibson.146612 - 2012-10-25 09:30

    no matter what the merits of the case, People read between the lines and draw their own conclusions. Guess what conclusion has been drawn????

      Hein Van Wyk - 2012-10-25 10:16

      haha rly...the audi was in the workshops care and the car is no more...t & g apply

      beverly.young3 - 2012-10-27 11:05

      I am sure this women tried to deal with the repair shop first. Going 'viral/global'.....she knew she would get the attention she needed to settle her claim. It worked ne?

  • christopher.m.lowe - 2012-10-25 09:32

    I would still never visit the Audi dealership in question, after the way this woman's claim was handled. And I'd advise my friends and colleagues to stay away too. I'd also think twice before dealing with ANY Audi dealership too.

      Grant Henry - 2012-10-25 09:44

      So agree with you, my wife and I were thinking between a BMW and Audi we were there looking around at that dealership looking at a certain Audi but after reading this story and seeing how this women was treated by scum. BMW here I come. Audi can kiss my @ss.

  • hayley.fredericks.9 - 2012-10-25 09:33

    Audi in Fourways also speed around the area (especially along Sunset Ave) and also crashed someone’s car against a lamp post in Pineslopes not so long ago!!! They think they can take a car for a test drive after a service and drive like maniacs because it's not theirs. Disrespectful idiots.

  • lloyd.venske - 2012-10-25 09:34

    Phew Audi...dodged that bullet. Dont want to go Woolworths on you.

  • ntshembolloyd.shibambu - 2012-10-25 09:39

    6 pple have chenge audi to bmw in less than 4 or 5 months,something is very wrong with cars

  • ian.lowe.5458 - 2012-10-25 09:42

    Well it looks properly stuffed. Also looks like an S4 convertible; so it's better written off. Their clutches need replacement at 31,000 km at R29000.00 So maybe she is better off.

  • ben.louw.5 - 2012-10-25 09:42

    Where the hell do they get off wanting to make her pay for it?!?!? The only thing I'd settle for is a new audi of same value and millage and then something extra for inconveniencing me.

      bridgette.allan - 2012-10-25 13:55

      The car was a 2004 model. From the picture I saw of the wreck it looked like a 3.0L petrol model. It was either purchased from ACNC new of was serviced there for many years, either way the owner of the car (Mr Dunne) knows all the service advisors well. He gave the service advisor (who I assume Mr Dunne dealt with on a regular basis) permission to drive the car for the weekend to test the roof that had issues in closing properly (wind noise was bad as roof was not sealing properly). The service advisor was driving on the highway in the far right lane. An accident occurred in the middle lane. A car in the middle lane swerved into the far right lane and the service advisor hit into the rear of the this car. ACNC's insurance company has apparently settled the owner of the car and all parties are happy. http://www.audiclubsa.org.za/cgi-bin/yabb25/YaBB.pl?num=1350885369/29#29

  • derek.smith.12177276 - 2012-10-25 09:47

    The car looks perfectly fine to me...I think she over reacted ...:)

      Hein Van Wyk - 2012-10-25 10:17

      y that will buff right out

      brytzishiri - 2012-10-25 10:47

      nice one dude

      kenpeg.dawson - 2012-10-25 13:41

      Sell it for a fortune to a taxi driver. Pre run in for him.

      beverly.young3 - 2012-10-27 11:08

      ha ha ha ha........I am not a fan of Audi, so I cant judge.

  • sirmelvin - 2012-10-25 09:48

    Why would they not take responsibility? And what are they investigating? Did a ghost write of the car? They sound like politicians!

  • mmmmTim - 2012-10-25 09:58

    That is why everyone should always cross out the repairers terms and conditions in front of the dealers rep. They cannot abdicate their responsibilities any more under the CPA

  • customdesign - 2012-10-25 10:00

    The car does not look so bad, I don't see what the hype is all about.

  • rob.bayliss.94 - 2012-10-25 10:02

    I see two distinct and seperate issues here. 1. Replacement of the car, which one would expect to be an equivalent vehicle in value and utility. 2. Punitive action against the dealership for both apparent negligence whilst the vehicle was in their care, and for what seems to be an arrogant and unreasonable response. I guess the bad publicity that has ensued will go some way to punish the dealership, but namimg and shaming of individuals would go much further.

  • craig.moir.14 - 2012-10-25 10:07

    Yeah, social media is a bitch hey. You can't get away with crap like this these days!

      beverly.young3 - 2012-10-27 11:10

      Yes you can if you are a high flying MP in government...then you can do anything, they dont take any notice. :)

  • nicholas.b.wallace.1 - 2012-10-25 10:08

    FAIL AUDI!

  • steve.gibson.146612 - 2012-10-25 10:10

    Voorsprong dur wrong tegniek

  • mark.zuhrbrigghen - 2012-10-25 10:13

    Audi forgets that it takes many many years to build up a good reputation, but it only takes 2-minutes reading bad PR or ruin someone or a business. Word of mouth (bad) PR is worse than bad media PR, WAKE UP AUDI!

      bridgette.allan - 2012-10-25 13:55

      http://www.audiclubsa.org.za/cgi-bin/yabb25/YaBB.pl?num=1350885369/29#29

  • Mpotsiseng - 2012-10-25 10:21

    hahaha.. joy ride went wrong.

  • kooskanmar - 2012-10-25 10:26

    Ag, just tell the client to claim from her insurer and get it over and done with. No problem. WTF. LOL !!!

  • richard.zanner - 2012-10-25 10:34

    I drive Audi. Wonder if Mercedes will service it in future :)

      shamiel.mathews - 2012-10-27 06:44

      I used to drive new audis for 12 yrs, never once cud I get a courtesy car. I brougt a demo merc 2 yrs ago and was given a new C220 overnite once. I will never go back to audi again

  • quartus.vanzyl - 2012-10-25 10:45

    the message is very clear : don,t buy audis!!

      sibusiso.mkoko - 2012-10-25 17:23

      Its not our fault u can't afford one. I'm going for an Audi A5 coupe 2012 2.0Tfsi quattro s-tronic, grey on 19\ Y arm mags, red leather, panoramic s/roof and bang n olufsen sound, xenon, pdc, nd rvc. In ur face!

      gerhardw - 2012-10-25 21:57

      looks like mkoko is trying to impress a girl or a boy, keep on building those dream castles, you look more like a citi golf driver

      michelle.h.koekemoer - 2012-10-26 09:16

      haha Mkoko... which tenderprenuer are you related to?? JK

      sibusiso.mkoko - 2012-10-27 08:50

      @ gerhardw and micheal: don't hate, appreciate.\r\nFYI, I went thru long hard draining 6 years of medical school, hundreds of sleepless nights, more than 100 exams, 100s of assignments, loss of frnds, hell I was even told by one of my earlier lecturers I wud neva make it. Definitely something ya'll 2 wud neva do. Today, here I am, defying popular myths and beliefs that whenever a young black \diamond\ makes it, its coz of a tender....I \worked hard\, I did not \want want want\. I will buy that Audi, and I will live a more good life than both you too, coz I deserve it! And y so many \thumbs down\? Haters!

  • heidi.heerden - 2012-10-25 10:51

    Seriously guys ... be reasonable... It is not the BRANDS fault that this happened.... The dealership is the problem and the fact that she got a result by posting her problem on Facebook... I am sure that in future other dealerships will put a procedure in place to prevent something like this happening and I can bet you that the person who did infact do that damage to Ilka's vehicle has been fired. She has received a settlement whatever it may be and that is no-ones business but hers and AUDI SA.... there is no point in dragging AUDI through the mud when in reality ALL brands of vehicles will have similar stories re: bad service, faulty parts etc etc... get off your high horses and just be glad it wasn't you... no matter what car you drive.

      trevorlbennett - 2012-10-25 11:00

      Other premium brands like BMW and Merc already have measures to make sure that the dealerships do not put the brand into disrepute. I thought AUDI was a premium brand will all these in place, but after all its evident now tat they are just a re-branded VW.

      sean.redmond3 - 2012-10-25 16:10

      Hey,! What's wrong with VW?

      beverly.young3 - 2012-10-27 11:18

      Oh yeah....you are so right.

  • sharon.favre - 2012-10-25 10:55

    social media is powerful! So nice when everyone unites to help

  • jake.moloi - 2012-10-25 10:58

    If my audi had clocked over 120 K's I would demand a new one.

  • mart.botha - 2012-10-25 11:10

    The lesson is, do not let big business push you around. If you have been disadvantaged 'go hell for leather seeking re-dress' including using social media, print media, weekly mags, hello Peter, the Ombudsmanne etc. etc. The converse of course also applies, don't try and claim more than you're due. If you are a chancer I urge big business to throw 'their' book at you.

  • judy.fillmore.7 - 2012-10-25 11:12

    Be very afraid when you drop off your car at the garage for a service or repairs. The car becomes the property of the garage staff and often is used to collect spares, ferry the owners' children to school or to do the shopping. Not all garage owners allow this but there are enough guys out there who allow this.

  • sipho.zipi - 2012-10-25 11:13

    why is it that when people are bullied by companies, they take their problems to the social media , but once it is resolved as a result of public pressure , they no no longer want to talk , suddenly it becomes private . i they just exploiting the public or what .

      steve.werner.334 - 2012-10-25 19:43

      Sipho I agree, they should rather go to the streets and jump on one leg then the other then the one then the other and so on

  • dave.ducker.3 - 2012-10-25 11:24

    do you know how fast you must hit something to write an A4 off like that !! I didn't even know they went that fast !!! ;)

      michelle.h.koekemoer - 2012-10-26 09:21

      bridgette.allan - October 25, 2012 at 13:55 - The car was a 2004 model. From the picture I saw of the wreck it looked like a 3.0L petrol model. It was either purchased from ACNC new of was serviced there for many years, either way the owner of the car (Mr Dunne) knows all the service advisors well. He gave the service advisor (who I assume Mr Dunne dealt with on a regular basis) permission to drive the car for the weekend to test the roof that had issues in closing properly (wind noise was bad as roof was not sealing properly). The service advisor was driving on the highway in the far right lane. An accident occurred in the middle lane. A car in the middle lane swerved into the far right lane and the service advisor hit into the rear of the this car. ACNC's insurance company has apparently settled the owner of the car and all parties are happy. http://www.audiclubsa.org.za/cgi-bin/yabb25/YaBB.pl?num=1350885369/29#29

  • chris.greenwood.31542 - 2012-10-25 11:25

    Its real sad that people have to resort to such measures to get some decent service in SA! If the was no social media around then this poor lady would have had to pay for her car that they wrecked!! Its because Audi's name was dragged through the mud that they finally did something!! Audi - Disgraceful!! Ilka Dunne - Good for you!!!

  • odupreez - 2012-10-25 11:28

    Like so many things in this country, she made a deal with Audi and can not reveal details ( condfidentiality clauses - like Zumas Spa, the E-Toll collection agency, The escom deal with the platinim guys) there are just to many criminals in this country and VW has just joined the group, it should not be a hidden matter, and could only have been good for publicity if they had acted immediately and not dragged their feet on the issue.

  • gerrit.vanpletzen - 2012-10-25 11:30

    Pathetic. She should teel Audi in Germany. I'm sure they would love to hear how their good name is damaged.

  • 111rido - 2012-10-25 11:31

    crazy case hei.... it sound like the car just took itself for spin.. thats y they have to investigate this matter...

  • Billy - 2012-10-25 12:12

    lol this reminds me of that old leon schuster stunt, with that dude and his white bmw. that guy went balistic haha, "kyk hier man!! weet jou ma jy's hier?!"

  • john.omar.161 - 2012-10-25 12:55

    Mechanics taking clients cars for joyrides.......no work ethic or sense of responsibility...And then to add insult to injury drive recklessly....wwwfatalmovesdotcom

      beverly.young3 - 2012-10-27 11:26

      Yup, my late husband took his Merc sports car to a dealership in PE, they were going to put it on the floor to sell for him. 3 months later, he popped in to chat to them, and the car was all but trashed. Windscreen cracked, radio stolen, bonnet scratched, and wheels smooth. They just shrugged their shoulders ansd said they had NO IDEA how it got like that. There was no soccial media then, but OH BOY!!!!! Did I make their lives difficult....hee hee......by the time I was finished with them, posters in the newspapers, faxes and adverts, they ran to clean up the mess....oh and I was going to sue each employee personally......

  • japiejj.dutoit - 2012-10-25 13:02

    uh - we tested the breaks as we heard a funny noice, when the gearbox change grears from 3rd to reverse, and back 1st. Then the vehicle jumped lanes, when the curb swing in front of us, and the parked long distance hauler park right in front of us. ps madam the breaks didn't works, but the safety bags make a moerse sound when they explode. I think that was the problem all along

      Adeline Chomse - 2012-10-25 14:15

      That's the beauty of having a CyberSleuth Supreme in my vehicle. I'm able to check every trip in detail - from when the system registered the Ignition being switched on until it's switched off again :)

      beverly.young3 - 2012-10-27 11:27

      @ Adeline? wow that sounds awesome....

  • bridgette.allan - 2012-10-25 13:57

    The car was a 2004 model. From the picture I saw of the wreck it looked like a 3.0L petrol model. It was either purchased from ACNC new of was serviced there for many years, either way the owner of the car (Mr Dunne) knows all the service advisors well. He gave the service advisor (who I assume Mr Dunne dealt with on a regular basis) permission to drive the car for the weekend to test the roof that had issues in closing properly (wind noise was bad as roof was not sealing properly). The service advisor was driving on the highway in the far right lane. An accident occurred in the middle lane. A car in the middle lane swerved into the far right lane and the service advisor hit into the rear of the this car. ACNC's insurance company has apparently settled the owner of the car and all parties are happy. http://www.audiclubsa.org.za/cgi-bin/yabb25/YaBB.pl?num=1350885369/29#29

      brak.jan - 2012-10-25 14:09

      Aah, there are always two sides to it hey. If the car was in Audi's care, they are responsible, disclaimers, etc. counts for nothing. In this case it sounds like there was a personal agreement between Mr. Dunne and the service advisor (who should not have taken the car for the weekend), which complicates things a bit. Glad it got settled as the owner is obviously not at fault. The situation should have been handled better by the service advisor. I can understand that ACNC’s insurance company will be hesitant to pay out as the accident did not really take place while the car was under ACNC’s care.

      gareth.coats - 2012-10-25 14:55

      Bridgette, I had a new focus, was at the dealership for a warranty parts replacement and the staff went on some sort of staff party on the Friday afternoon and left my car outside. Hail damage in the region of R70k. They refused to let their insurance cover at first. In the end, after not much fighting their insurance came to the party. It seems to be a typical approach - 'pretend we're not liable in ANY way what so ever. If the client actually has a spine and pushes back, then we have to own up and say "oh, you're actually right - here's your money". If no spine or no clue - "Yes, we managed to rip off a sucker" ...

      beverly.young3 - 2012-10-27 11:36

      @ gareth.coats, not to do with the lady and her Audi, but in defence of insurance companies. My dearest neighbour and friend, was head of an insurance/broker company for 38 years. When you sit and listen to his stories, you laugh, and cringe.......there are ONLY TWO sides to a story....oh boy. The honest claims,and the rest...eish.........the dishonest claims seemingly outweigh the other by a huge majority.

  • junaid.bux.73 - 2012-10-25 15:09

    hey atleast she dont have to worry abput that roof problem she was having, Audi sorted that problem out nicely!

  • leonard.w.gray - 2012-10-25 15:14

    I will never buy an Audi. The only way to get things sorted out is if scream and shout on facebook. Why do we have courts and the consumer tribunal; these institutions are clearly useless.

      tasmee.hylkema - 2012-10-25 23:55

      consumer tribunal? Good luck to any of the "worlds most protected consumers" in SA. Impossible to get any communication with them!!!! Never mind, mediation and recourse.The Consumer Protection Act looks good on paper, but is better used in the loo!

  • dean.nogood - 2012-10-25 16:24

    When you lend one of their cars you sign your life away that you will pay and a tracking devise is fitted inot the car, so why does Audi not do the same when a car is handed in for a service /repairs?