'Broken chocolate' situation could have been handled better – Pick n Pay

2016-04-25 17:08
(Picture via Facebook)

(Picture via Facebook)

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Cape Town - Pick n Pay on Monday said it had met the Mitchells Plain granny who was reduced to tears over a demand that she pay for a slab of chocolate her grandson had apparently broken in one of its stores.

A picture of the clearly upset grandmother on the floor, cradling the boy, was shared on Facebook at the weekend.

Another picture showed a slab of Dairy Milk broken in half, with the wrapper still intact. Facebook users expressed their outrage over the way the two were treated at the store on Saturday.

Western Cape Pick n Pay general manager Jarett van Vuuren said they had since met with the grandmother, whose identity was known to News24.

"We have apologised and stressed that our franchisee should have handled the situation better," he said of the store in Town Centre.

"Our customer is happy with our response and considers the matter to be resolved. We are pleased that she will continue to shop in our store."

The Lentegeur woman did not answer her cellphone or respond to messages on Monday.

Read more on:    pick n pay  |  cape town

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