Cape Town's residential water restrictions explained

2017-10-13 14:36

This article has been sourced from the City Of Cape Town's website

The City has approved Level 5 water restrictions, effective from 3 September 2017 until further notice. Level 5 restrictions entail a ban on all use of municipal drinking-quality water for outside and non-essential purposes. Existing tariffs remain unchanged, but domestic properties with usage above 20 kilolitres per month will be subject to excessive water consumption fines.

Insufficient rainfall and fast declining dam levels have led to the current unprecedented water crisis.

Residents have been requested to immediately:

  • Cut water use to less than 87 litres, per person, per day
  • Use municipal drinking water only for essential washing, cooking and drinking purposes, and only use indoors
  • Check and fix all leaks on your property

Level 5 water restrictions include the following:

  • Use no more than 87 litres of municipal drinking water per person per day whether you are at home, work or elsewhere.
  • Individual domestic properties using more than 20kl of water per month will be fined.
  • No hosing down of paved surfaces with municipal drinking water.
  • No irrigation or watering with municipal drinking water allowed.
  • No washing of vehicles, trailers, caravans or boats with municipal drinking water allowed. They must be washed with non-drinking water or cleaned with waterless products or dry-steam cleaning processes.
  • Private swimming pools may not be topped up or filled with municipal drinking water.
  • Use of portable play pools prohibited.
  • Water features may not use municipal drinking water

The City intends imposing harsh penalties for households using excessive amounts of water.

All households must use less than 87 litres per person per day. However, the cap on individual domestic property usage is now set at 20 000 litres per month. Households using more than this allocation must reduce their consumption immediately to avoid supply limitation and/or criminal prosecution or a hefty fine, in line with the City's Water By-law. Fines are expected to be in the region of R5 000 - R10 000.

Water rationing has begun - find out more about how you will be affected by reduced pressure and water cuts.

Report water issues and offences

Help save water - report water issues (e.g. burst pipes or faulty meters) and restriction offences:

Call 0860 103 089 (choose option 2: water related faults)
Email water@capetown.gov.za  
Online through the City's Service Requests tool 
SMS 31373 (max of 160 characters)
Whatsapp 063 407 3699

For more information, download the City's list of Level 5 Frequently Asked Questions 

Read more on:    cape town  |  drought  |  water crisis

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