CellC users get 1GB after load shedding interrupts service

2018-12-01 20:22

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

South Africa's third largest network, Cell C, has apologised to its users who were on Saturday left without network for approximately 2 hours. 

The network provider said in a tweet that the network outage was due to a data centre that "experienced a power surge due to load shedding, which tripped the air-conditioning".

To make up for the outage, the provider said it would give each customer 1GB of data valid for five days and would notify customers when the data would be loaded. 

It said the power outage resulted in the multi-protocol label switching (MPLS) system, that enabled the routing of traffic on the network, to overheat and power down.

Additional generators were deployed and the equipment was restored, it said. 

Many users took to social media to express their frustration over the network outage, some casting curses while others were concerned on what was going on. 

In Cape Town, city-managed areas started with stage 1 load shedding at 16:00. 

On Friday evening, the power utility had warned of a high chance of weekend power cuts. It said some generating units were not working due to planned maintenance, while a "higher than expected" number were offline because of technical faults.

Read more on:    cell c  |  eskom  |  load shedding  |  electricity

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.