Electricity insurance claims hit by ‘huge’ backlog

2016-01-13 09:18

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Pietermaritzburg - Msunduzi Municipality has blamed a “huge” backlog in electricity insurance claims as the reason behind a family’s one-year wait to process claims for damaged electrical appliances following a power surge.

Mduduzi Zungu, from the Buffer area near Grange, has been waiting since December 2014 for the municipality to process his claim after the power surge damaged most of his electrical appliances.

Acting municipal spokesperson Nqobile Madonda said the municipality was aware of Zungu’s claim but there had been some “hiccups” with the investigation. “As soon as the investigation is finalised, we will pay the family for their damages,” said Madonda.

She added that the municipality was working on a backlog of electricity insurance claims, hence the delay. Madonda said that there were numerous cases similar to Zungu’s that the municipality was dealing with. Zungu and his family have been struggling to make ends meet as their only source of income, their computer, blew up during the power surge.

Zungu and his wife design party and wedding invitations, however, without a computer their business has halted. “Now we have to travel to town and use the Internet cafes. However, it is very expensive to be travelling daily.”

Zungu said he was forced to apply for child welfare to ensure his two daughters went to school. “We also rely on people from the church to give us food because our fridge and other kitchen appliances exploded. It is so difficult to live like this,” said a tearful Zungu.

• kailene.pillay@witness.co.za

Read more on:    pietermaritzburg  |  electricity

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