FF Plus to take consumers' MTN complaints to Parliament

2015-11-30 22:37
(Duncan Alfreds, News24)

(Duncan Alfreds, News24)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Cape Town - The FF Plus has invited people who have unresolved billing and administrative problems with cellphone company MTN to come forward so they can ask Parliament and the Consumer Protection Commission for help.

FF Plus parliamentary spokesperson on communications Anton Alberts said they had received numerous complaints about unresolved billing and administrative problems at MTN and decided to help.

The complaints range from excessive data charges to unexplained amounts billed on dormant accounts.

"For example, a woman working in Saudi Arabia received a bill for thousands on an account that was dormant," said Alberts.

They say they were approached after the radio station Radio Sonder Grense (RSG) was inundated with complaints about the company.

According to Alberts, even though disputes were being declared by customers, they were still expected to pay now.

Alberts is on Parliament's portfolio committee on trade and industry which oversees the Consumer Protection Commission.

"The people on the committee are also consumers and they listen to complaints like these," he said.

He said the commission's annual report back to Parliament on the complaints it receives, always showed that complaints about cellphone and vehicle sales companies were sky high.

Although the campaign was starting with MTN consumers, he anticipated that customers of other companies would also contact them and they could see if there was a pattern with cellphone providers generally.

"People who have already taken up the issue with MTN and could not be assisted, are invited to write to Neels Hattingh at help@vfplus.org.za," the FF Plus said.

A dispute should be declared with MTN and the FF Plus would report it to the Consumer Protection Commission.

Next year when Parliament sits again, Alberts said he would present the complaints to the committee.

Read more on:    mtn  |  ff plus  |  cape town  |  politics

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

Inside News24

 
ADVERTORIAL
Competition regulation for a growing and inclusive economy

ADVERTORIAL: The Competition Commission of South Africa is conducting advocacy work in the South African automotive aftermarket industry and has gazetted a Draft Code of Conduct for public comment.

/News
 

Man scores date with tennis superstar after Twitter bet

It’s a modern day Cinderella story, but one American man took ‘shoot your shot’ seriously in 2017.

 
 

You won't want to miss...

Who are the highest paid models of 2017?
10 gorgeous plus-sized models who aren't Ashley Graham
5 top leg exercises for men
10 best dressed men of 2017
Traffic Alerts
Traffic
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.