FlyGoAir woes deepen

2015-11-18 10:00
(Fly Go Air, Facebook)

(Fly Go Air, Facebook)

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Pietermaritzburg - More FlyGoAir passengers have been left stranded at Pietermaritzburg Airport, saying there was no warning of a cancelled flight.

Peter Reintges said he was stranded at the airport with two other passengers on Monday morning when he arrived for a flight to Johannesburg which was expected to leave at 7 am. “People on site informed me that this has been ongoing for as much as three weeks. They have not actually seen a [FlyGoAir] plane there for a while,” he said.

Reintges said there were no staff present at the FlyGoAir counters when he arrived two hours ahead of his flight.

“The flight was booked for 7 am, but I believe staff only started to arrive at around 8 am. There was no plane, no notice, nothing,” he said.

Reintges added that he had read articles on FlyGoAir in The Witness in previous weeks, but had booked his flights before these were published and hoped for a better outcome. He added that he had changed the details of one of his flights last week, and “there was no indication of issues”.

Now, Reintges, who was forced to drive to Johannesburg, is demanding his money back.

“I’ve sent them a long e-mail demanding my money be reimbursed, and I want my other two future flights reimbursed too,” he added.

Reintges said he received an e-mail from the IT department at FlyGoAir yesterday morning, saying that his refund was being dealt with.

FlyGoAir CEO Reg Sivsankar told The Witness yesterday that cancellation letters were sent out to passengers “three or four days” before flights; however Reintges may not have received his “because people give us incorrect contact details”.

“Once again I am saying that people give us wrong details and we sent out the cancellation letters to the addresses we have. That’s all I have to say,” he said.

He then sent the journalist an SMS saying that FlyGoAir’s lawyers would respond to further questions if e-mailed.

The Witness has reported on other instances where FlyGoAir passengers have missed flights. The airline said people had used the wrong boarding gates, had not found their counters or had supplied incorrect contact details which left the airline unable to let them know of changes.

Sivsankar has laid charges against rival airline SA Airlink, alleging that the latter’s staff interfered with his computer equipment at Pietermaritzburg Airport.

• kailene.pillay@witness.co.za

Read more on:    pietermaritzburg  |  plane  |  airport
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