Most police stations not linked to 10111 centres

2016-09-21 22:07

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Cape Town – Only 412 out of 1 140 police stations around the country are linked to the 10111 call centre, Parliament heard on Wednesday.

Most were not linked due to inadequate radio towers, Major General Michael Mohlala told Parliament’s police committee.

Eight provinces used analogue radio systems, which resulted in poor voice quality, poor reception in mountainous areas, and an inability to communicate with response vehicles not within range, he said. 

While all 142 stations in Gauteng were linked to the 10111 command centres, only four of 91 were linked in the Northern Cape, and 10 out of 99 in Limpopo. 

In the Western Cape, 70 out of 150 stations were linked to the 10111 centre, 57 out of 184 in KwaZulu-Natal, and 37 out of 86 in Mpumalanga. 

In the North West, seven out of 82 stations were linked, 72 out of 196 in the Eastern Cape, and 21 out of 110 in the Free State.

This did not mean, however, that people in those areas did not have access to police service, SAPS head of visible policing, Lieutenant General Nobesuthu Masiye told the committee.

“In places where we don’t have 10111 servicing the communities, we are still utilising our police stations where the complaints are reported to a station and the complaint is dispatched to all the vehicles in the area,” she said.

Residents knew the sector numbers and called them directly to have a vehicle dispatched to attend to complaints, she said.

The only reason all Gauteng stations were linked was because the 10111 call centres were started in the province. Gauteng, however, had network problems in areas, which led to stations using radio communications.

Only 32% real emergencies

Mohlala told the committee that during the 2015/16 year, a total of 7 579 878 calls were answered. Of those, 2 462 745 (32%) resulted in complaints being registered, attended to, and finalised.

The rest (67.5%) of the calls were enquiries or prank calls.

The committee received a presentation on rapid rail police, which had 3 232 members.

In the 2015/16 year, they made more than 38 000 arrests, mostly in Gauteng, for contact crimes, and property-related crimes. 

Problems they had to deal with included cable theft, overcrowding of trains, which led to pickpocketing, cellphone theft, and compromised passenger safety as carriage doors were sometimes left open during the journey.

Mohlala took the committee through a presentation on gangsterism, which led to MPs questioning if the fight against gangs would ever be won. 

Read more on:    saps  |  crime  |  communications

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