Msunduzi red-faced as website suspended for ‘lack of payment’

2017-11-23 14:12
Access denied. That's what greeted users of Msunduzi Municipality's website on Wednesday.

Access denied. That's what greeted users of Msunduzi Municipality's website on Wednesday. (Screenshot)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Msunduzi Municipality has been left embarrassed after its website was suspended on Wednesday despite firm assurances this week that this would not happen.

At least two notices had previously appeared on, warning that the service provider had not been paid and threatening that the site would be shut down.

The first notice appeared on November 3 and the second one on November 15.

The Witness quoted municipal spokesperson Thobeka Mafumbatha in Tuesday’s paper, blaming a “technical glitch” with regards to the payment of the service provider, but said the issue had been sorted out and the website would not be suspended.

On Wednesday, users of the website had a rude surprise as they were greeted with a red warning triangle around an exclamation mark and the words, “This website has been suspended by the service provider,” and a frozen site.

Mafumbatha told The Witness that the service provider implemented the suspension on the basis of alleged arrears by the municipality.

She said the validity of this claim was being investigated as a matter of urgency.

Mafumbatha said the City and the service provider had entered into a written agreement for the provision of hosting services in September and that the municipality “has been performing” in terms of the contract.

She apologised to the public for the inconvenience caused and said every effort would be made to restore access as soon as possible.

DA caucus leader Sibongiseni Majola said the suspension of the website would haunt the city when the auditor- general (AG) assessed the city.

“Having an up and running website is not a courtesy, it is a compliance

“Things such as budget, advertisements of posts and minutes of full council must be put up on the website so residents who do not get the chance to attend meetings can see how the city is planning to use their money. It is a legislated function.

“This is going to deny access to information to the ratepayers and residents of Msunduzi as they will be unable to keep track of how the city is spending their money,” he said.

Majola asked why the city had not cut its services to its debtors, whom he said were over the 180 days category, if the service provider can suspend the City’s website for non-payment.

Read more on:    pietermaritzburg  |  msunduzi municipality

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.