Cape Town - The Passenger Rail Agency of South Africa (Prasa) has responded to the damning letter written by Ernest Hendricks, regional security manager of the Western Cape.In the letter, dated 31 May and addressed to Prasa's head office in Pretoria, Hendricks described problems with the security system, GroundUp reported.These problems have led to vandalism, cable theft, train delays and unsafe conditions on trains. GroundUp obtained a leaked copy of the letter and published it on October 5."The leaked letter regrettably creates the perception that management was unaware of the issues listed and that nothing is being done to address them," Nana Zenani, spokesperson for Prasa, told GroundUp.READ: City of Cape Town wants to get Metrorail back on trackZenani said Prasa management had already identified the security issues mentioned in the letter "as early as 2015, through audit mechanisms and crime monitoring research".Zenani said a "turn-around plan" which outlined an 18 to 24 month service recovery plan had been established based on the findings.She said the plan dedicated R72m to the building of fences and walls and the installation of alarm systems in the rail environment.One of the problems pointed out in Hendricks' letter was that the railway system from Nyanga to Bonteheuwel to Bishop Lavis, called the "Bonteheuwel Split", was unprotected.READ: 'Criminal fronting', bid rigging in Prasa train deal - courtHendricks complained that this was allowing theft and vandalism, as well as claims for injuries and fatalities.He said Prasa had lost more than R100m in the past year because of problems in this area.Easily accessibleZenani responded: "A 24km wall is currently being constructed between Nyanga station [and] the Lansdowne bridge at a cost of R3m. Both sides of the railway line are in the high priority triangle of Langa-Bontheuwel-Nyanga and will cost a total of R68m," Zenani said.READ: No quick fix for Cape Town's trains, commuters toldBut when GroundUp visited Nyanga station on Monday there was no sign of construction.There were no construction workers, vehicles or materials on the site. There was a 1km stretch of wall between Nyanga station and Lansdowne bridge. It had no spikes or barbed wire on top of it. The height of the wall varied from about 2m to 3m high.GroundUp witnessed one person climb over the wall to get out of the Nyanga station.In Nyanga, a man jumps over a wall meant to stop people from doing exactly this. But in some sections the wall is low and easy to cross. (Ashraf Hendricks, GroundUp)GroundUp also visited the infamous Bontheuwel Split. About five railway police officers were stationed in their car next to the train tracks. The area was easy to access, with only the regular cement fence as security. There was an opening in the fence which led to a walkway for people to cross from one side to the other.The grass around the train tracks was very long, making it easy for people to hide and attack security guards on duty.Two track circuits - machines used to control the train signals, were not enclosed in cages, making it easy for criminals to access them.The wall separates an informal settlement from the railway line. Litter is strewn along the railway.The wall separates an informal settlement from the railway line. Litter is strewn along the railway. (Ashraf Hendricks, GroundUp)CCTV for central line stationsZenani also said Prasa had already started the tendering process to "lock down area central" (better known to commuters as the central line that runs from Cape Town to Langa), as Hendricks had suggested, with proper fencing and security measures.She said 16 stations had already been fitted with CCTV surveillance, with about 30 cameras at each station. She said Metrorail was currently replacing all light current copper cabling with fibre optics to reduce the amount of cable theft in the region.In the letter, Hendricks listed Prasa's losses from April 1, 2016, to March 31, as amounting to about R100m.Zenani said Hendricks' list contained "many estimates and not actual costs". Hendricks said about R55m had been spent on train casualties but Zenani said that figure was incorrect and was "based on assumptions and the author's (Hendricks) own understanding of what the maximum potential loss could be".Hendricks also suggested a "phase out" plan to reduce the use of external security companies over a three year period.This, he said, would "cut the contract security cost by 66.6% over two years and would allow the internal security department to police the environment and be held accountable to protect the train environment".Plans must be implementedBut Zenani told GroundUp that Prasa would not be cutting security staff as it viewed security as a critical part of the business.She said its focus will be on redeploying staff to strategic areas once the fencing, walling and alarm systems had been completed.She said a follow-up audit would be conducted in the last quarter of the current financial year.A Prasa security guard in the Nyanga area.(Ashraf Hendricks, GroundUp) "The results will not be overnight but they will form part of the turnaround plan for the region," said Zenani.Bruce Baigrie, an organiser with the movement #UniteBehind, said the organisation welcomed the construction of the security wall at Nyanga.He said that while it was insufficient on its own to address the security crisis: "It's clearly a priority measure that would go a long way to protecting commuters and assets in the area."But, he said: "We've yet to see any evidence that this wall is under construction."He said Prasa had enough plans to alleviate the current crisis."What is urgently required is implementation" of those plans.