Pre-recorded message leaves residents guessing on dry water pipes

2016-04-04 12:20


Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Pietermaritzburg - Residents in many parts of Msunduzi were left guessing as to whether the city’s reservoirs had dried up or if burst pipes caused their taps to run dry again at the weekend.

Several areas had no water from Saturday evening until the time of going to print yesterday. However late yesterday afternoon Msunduzi Municipal Acting spokesperson, Nqobile Madonda promised that the matter was being attended to and said water would be “back on in the next few hours, four hours or so”.

At that stage she said Edendale’s water had been restored and that reservoirs were filling up again.

According to Madonda several burst pipes caused the distruption. In Prestbury a pipe burst in Aalwyn Road and another pipe burst in Edendale, affecting Imbali and surrounding areas.

After apparently being bombarded by phone calls from concerned residents reporting that there was no water in their residential areas yesterday, the municipality’s call centre played a pre-recorded audio message. This advised residents that the municipality was aware of water interruptions in Prestbury, Grange, Imbali, Westgate, Raisethorpe, Wembley, Edendale as well as some parts of the CBD, but gave no explanation or estimate of how long it would be before water was restored.

A Prestbury resident, Ian Webster, described the situation as a “nightmare”.

“We cannot use the toilet, We cannot shower. We just wish we knew what is going on. We have been off since Saturday. I think it [the water] came back on at about 2am yesterday but I mean nobody is awake at 2am,” he said. Webster said when he woke again at 6 am the water had gone off again.

The municipality sent a water tanker to Prestbury during the day but Webster said he had missed it. “If you live in a complex, you obviously will not hear it,” he said. He said it would be better if the municipality parked the tanker in one spot so that people could drive up to it rather than have it driving around with “everybody chasing it and with others missing it”.

The same sentiments were expressed by other residents who said they were unaware of the tanker’s presence.

Another Prestbury resident, Chris Hide, said the area had been subjected to water disruptions since last week: “On Sunday March 27 there was no water in Prestbury from approximately 2pm until 5am the next morning. When reported we were told the reservoir had run dry and that we would have to wait for it to fill. We were also told that the valve was faulty due to maintenance.

“On Tuesday March 29 the water was off from 5pm until 5am on Wednesday morning… we were told there were burst water pipes. On Wednesday March 30, water was off from 1pm until 8pm. Again we were told … burst water pipes,” he said.

Madonda confirmed in writing that yesterday disruptions were due to burst water pipes.


Read more on:    pietermaritzburg  |  water

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

Inside News24

Competition regulation for a growing and inclusive economy

ADVERTORIAL: The Competition Commission of South Africa is conducting advocacy work in the South African automotive aftermarket industry and has gazetted a Draft Code of Conduct for public comment.

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.