Sassa promises portfolio committee that technical glitches will be resolved by Friday

2018-07-04 18:38

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Technical glitches are responsible for the inability of about 700 000 of the 10.8m SA Social Security Agency (Sassa) beneficiaries to access their cash.

However, the issues are expected to be resolved within the next three days, the agency's executive manager of grants administration Dianne Dunkerley told the Portfolio Committee on Social Development on Wednesday.

Only those with the new Sassa cards have been affected, Dunkerley said. Those who have the old cards or who withdrew their grants from banks were unaffected.

Acting Sassa CEO Abraham Mahlangu, who was meant to report back to the committee on the challenges the agency was facing, did not attend the meeting as he dealt with the current situation, but reported via telecom that its newly-acquired IGS system had been "experiencing strain".

Sassa, however, "has a full handle on the current grant situation" as the system performance had improved drastically, he told chairperson Nokuzola Capa.

"We apologise to the nation. If there is any glitch, we won't hide it away," Mahlangu said, adding that the agency was "dealing with situation fairly aggressively".

The "sheer volume" of people trying to withdraw their cash resulted in the system glitch, which is stabilising, Dunkerley said.

The money is in the beneficiaries' accounts, she confirmed, but the issue arose during the withdrawal as the system was throttled.

Sassa is in the process of phasing out Cash Paymaster Services (CPS), as directed by the Constitutional Court, and introducing the South African Post Office (SAPO) to pay social grants.

Dunkerley said trial runs had been done, but the problems only became apparent with the increase in the volume of people trying to access their grants.

Committee members said they were concerned by reports that Sassa staff were unhelpful and rude to beneficiaries who needed assistance, as well as the implementation of a PIN system which, according to them, especially the older beneficiaries could forget.

READ: Court dismisses Sassa bid to stop strike with costs

Read more on:    sassa

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X

Inside News24

 
/World
 

Meet the unstoppable two-legged cat taking over the interwebs!

She may only have two legs, but that hasn’t stopped her from gaining thousands of adoring fans!

 

Paws

10 foods you should NEVER feed your dog!
Pet owners are spending thousands on animal birthday parties! Here’s why…
WOOF Project: The pop-up dog adoption station
Just 10 cats hanging out in boxes - because they're awesome
Traffic Alerts
Traffic
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.