Satisfaction: Pmb scores high

2016-02-05 11:10
KZN Premier, Senzo Mchunu

KZN Premier, Senzo Mchunu (File)

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Pietermaritzburg - Satisfaction with KwaZulu-Natal’s government services is still largely based on their race, relative wealth, ­education levels and location, a ­StatsSA report has revealed.

The document, titled “2015 KwaZulu-Natal Citizen Satisfaction Survey: Analytical Report”, showed that whites, Indians and coloureds in general had higher levels of satisfaction than black Africans, as did those in economically developed areas as opposed to people living in deep rural areas.

Commissioned by Premier Senzo Mchunu and undertaken by StatsSA, the nearly 40 000 people interviewed were asked to give feedback on various points, including provincial ­government performance and ­satisfaction with the overall performance of their district municipalities.

Residents of the uMgungundlovu and Msunduzi regions were among the most satisfied in the province, scoring above eThekwini, as opposed to ­uMkhanyakude where residents are the least satisfied.

“What is clear ... is that the proportion of people that are undoubtedly dissatisfied with the provincial government is highest among black Africans ... compared to Indians and coloureds.

“Among black Africans, the ­dissatisfied lot is the majority in the group, whereas among [the majority of] coloureds and whites [they] are certainly satisfied with the general ­performance of the provincial ­government,” said the report.

It said Indians “are somewhat or weakly satisfied with the overall ­performance” of the provincial ­government.

“The data shows that the proportion of people that are unambiguously satisfied is lowest among people with low levels of education and highest among people with high school education and above,” said the StatsSA document.

The data also revealed that 40% of people earning an income between R72 001 and R360 000 and above per year were “clearly satisfied with overall performance of provincial ­government”, while the majority of those earning R30 001 to R72 000 were somewhat satisfied.

Overall, marginally more residents in KwaZulu-Natal were dissatisfied with the provincial government’s ­performance.

Speaking at a media briefing in Pietermaritzburg shortly after the report was made public, Mchunu said that his government was “not satisfied with the satisfaction levels” of its citizens.

“If the numbers we are seeing in this report are correct on how people ­perceive this provincial government, there is something of value in what the government is doing, but, nevertheless we are not happy with all the numbers,” he said.

Among the respondents’ key ­priorities, jobs came up tops followed by housing.

Mchunu said these areas needed ­attention as the “provincial government had heard what people want”.

Statistician-General Phali Lehohla said inequality is likely to have ­contributed to the high levels of ­dissatisfaction.

“Inequality is a source of discontent, and therefore the dissatisfaction among blacks, which ranks high, is not necessarily misplaced,” he said.

Lehohla said it was surprising that “people of KZN” had listed job creation, instead of education, as their number one priority.

“This is an interesting observation. We know the relationship between unemployment and education in that when you are educated, you can get employed.

“If employment is a priority, you would have assumed that education might be closely linked,” he said.

According to StatsSA, the KZN survey interviewed a representative sample of the population at district and local municipality levels. Its sample covered 20 819 private homes in the province. The field work was conducted from October to November 2015, and they recorded an 83% response rate.


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