Under police escort, South African ambulances brave attacks

2017-05-20 15:20
Ambulance. (Duncan Alfreds, News24)

Ambulance. (Duncan Alfreds, News24)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Cape Town - When an emergency call comes in from one of South Africa's most crime-ridden neighbourhoods, ambulances do not rush straight to the scene but to a police station first to request an armed escort.

A surge in attacks on ambulance workers has led to parts of Cape Town being declared danger "red zones", but beefing up security means delayed response times in some of the poorest districts.

Robbery, theft, vandalism, violence, at times linked to criminal gangs - more than 100 attacks against paramedics and drivers were reported in the Western Cape province in 2016.

Patricia September and her colleague, both ambulance workers, were driving on a road bordering one of the red zones in the early morning hours when two gunshots rang out.

A brick hit the windscreen, causing her colleague to battle to control the ambulance from rolling, she recalled.

"The whole ambulance was shaking," 51-year-old September said.

The stoning of vehicles is a frequent hijacking ploy and medics are not spared.

'Fear on their faces'

Armed police protection for ambulances during night-time call-outs was introduced in 2016 but workers say they still do not feel any safer.

Sometimes the police escort can even make matters worse.

More than once, September, a single mother of twins, has been caught up in shoot-outs between gang members and the police, who are targeted for their weapons.

"When they start shooting at the police, you can actually see the fear on the officers' faces," she said.

September, who has 15 years' experience under her belt, pulls the ambulance into a derelict cul-de-sac to collect a patient in one of the red zones.

Paramedic Patricia September drives an ambulance at Heideveld Hospital after picking someone up in the gang-ridden suburb of Manenberg, on April 14, 2017, in Cape Town. (AFP)


The police park just ahead. But nobody leaves their vehicles.

Instead, September radios the dispatcher to instruct the patient to come to the waiting ambulance.

Only after spotting a woman moving slowly down a flight of stairs, wheezing heavily, does the team judge that it is safe to assist.

September quickly moves the ambulance to a main road nearby. The team is still deep in a red zone, but the police are now nowhere to be seen.

They leave as soon as the patient boards the ambulance.

Long waits

Another emergency worker, Papinkie Lebelo, was robbed at knife point on Christmas Eve in 2016, just moments after his police escort pulled away.

On his arrival, the patient had already been taken privately to hospital due to the wait for the escorted ambulance.

Lebelo was unhurt but was forced to hand over his cellphone and cash to his attacker.

"How can you attack an ambulance that is coming to help?" he asked.

In poorer neighbourhoods where crime is endemic, ambulances are targets of the same robbers that local communities face.

"By virtue of the fact that they deliver services within the community they become part of that community and are thus subjected to the same issues," said the provincial head of emergency medical services, Shaheem de Vries.

A 17-year veteran of the service, Lebelo said the attacks first began about three years ago.

But the escort system, he said, wasn't helping - only slowing down the response times. Ambulances have, at times, had to wait up to three hours before a police van is available, several ambulance staff said.

Ambulances are not permitted into red zones without a police escort.

A photo taken on April 14, 2017 shows a South African Police Services van escorting an ambulance in the gang-ridden suburb of Manenberg in Cape Town. (AFP) 

'Mind boggling'

Outside the police station in Nyanga township, notorious as the murder capital of South Africa and one of 10 designated red zones around the city, AFP spoke to paramedics, who had been waiting half an hour for an escort to the scene of a multiple stabbing.

What if the patient dies while waiting? our AFP reporter asked.

The ambulance driver shrugged. "They brought this on themselves," she said.

But Martin Makasi, head of Nyanga's policing forum that acts as an intermediary between the community and police, said locals feel they are being unfairly punished for the actions of a few criminals.

"It concerns us that people will lose their lives because they are waiting for paramedics," he said.

"It also boggles the minds of the community to understand why the attacks are happening."

A photo taken on April 14, 2017 shows a South African Police Services van seen through the window of the ambulance driving in the gang-ridden suburb of Manenberg in Cape Town. (AFP)


'Losing staff'

Western Cape province lost over 3 000 work days in 2016 to staff being off after traumatic incidents. Some employees have asked for transfers out of the city to quieter, safer towns.

Although attacks have occurred countrywide, Cape Town is the epicentre of the problem.

De Vries said his biggest challenge was retaining staff.

"Whether they are suffering from PTSD [post-traumatic stress disorder] and staying away, or because they're resigning and leaving for safer harbours," he said.

"I'm losing staff."

Even harder, he says, is attracting new applicants.

"Young school-leavers, who are looking at career choices, are now having second thoughts about whether or not they want to enter the industry at all," he added.

Six months after her attack, September is still traumatised.

"Everybody standing along the road, everybody who approaches you - you feel threatened by them," she said. "You feel so scared that it's going to happen again."

Read more on:    cape town  |  south africa  |  crime

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.