Water wasted due to workers’ delay

2016-09-20 09:41
The flooded Dennis Road in Hayfields where a pipe burst on Friday.

The flooded Dennis Road in Hayfields where a pipe burst on Friday. (Supplied)

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Slow response times from the Msunduzi Municipality and a clogged drainage system may have resulted in parts of Dennis Road flooding when a pipe burst last week.

But Msunduzi spokesperson Thobeka Mafumbatha said the water and sanitation teams were working to the best of their ability and called on residents to bear with them.

Residents from the area said they made numerous calls to the municipal call centre when the burst occurred, but it took municipal workers almost five hours to respond.

Irate resident Piet Visser said he was one of the many residents from Hayfields who made calls to the municipal call centre.

“The water was gushing out so fast that I wished I could have piped that water to my yard. The burst was so huge that the water started damming up on the road,” Visser said.

He said the burst occurred on Dennis Road and the water resurfaced just opposite the Hayfields Spar in Foxon Road within hours.

“It was a lot of water that was wasted,” he said.

Visser said further to the some five hours taken to respond, the municipal workers took another three to five hours to repair the damaged pipe.

Another resident, who asked not to be named, said she and her husband also called the municipality a number of times to report the leak, but were informed it had already been reported.

“We understand that it may have been reported, but the fact that so many of us were trying to alert the municipality should have served as a priority to them,” said the resident.

She said she eventually asked the municipal call centre agent to send someone to shut off the water supply in the meantime.

“Even if they could not fix the problem just yet, they should have come to close the main valve and saved all this water that has now been wasted,” she said.

Mafumbatha appealed to the public to bear with the municipal water department.

“They are a dedicated team who work to the best of their abilities. We appeal to everyone to report bursts immediately,” she said.

Read more on:    pietermaritzburg

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