Commission looking into toll complaint

2012-04-16 22:33

Johannesburg - National Consumer Commissioner Mamodupi Mohlala will look into a complaint by the DA about the punitive rate motorists without e-tags will have to pay.

Democratic Alliance MP Neil Campbell lodged the complaint against the SA National Roads Agency Ltd (Sanral) with the commission at the weekend. On Monday the commissioner confirmed receipt.

"I confirm that I have referred it to the head of the complaints unit namely Ms [Prudence] Moilwa, who I have copied in this e-mail. We shall process the complaint," Mohlala wrote in an e-mail to Campbell.

Campbell said the complaint should be "supplementary" to his original one against Sanral, since there was no time to lodge a new complaint before tolling began on April 30.

Earlier on Monday, Sanral said motorists who did not register for the tags would pay a rate three times higher than normal to use Gauteng's toll roads.

This meant they would be charged R1.75/km, compared to the standard tariff of 30c/km for registered users.

Sanral said the higher fee was due to the need to recover costs, including invoicing and debt collection.

Its statement followed criticism by the DA on Sunday that the new rate had been introduced without consulting the public.

"The absolute arrogance and lack of transparent processes shown by Sanral to the public throughout the whole toll introduction is abhorrent," Campbell said.

Sanral gazetted the tariffs on Friday. It described an "alternate user" as someone "who does not have a valid and operational e-tag, is not registered with Sanral, and who is not a day-pass user".

On Monday, the Freedom Front Plus said it planned to lodge a complaint with Mohlala over the punitive rate.

"This difference in tariffs establishes unjustifiable discrimination and illegally forces road users to register for e-tags," FF Plus spokesperson Anton Alberts said in a statement.

  • Mike - 2012-04-17 04:28

    Sanral can kiss my *** ...there is not a hope in hell that I am going to sit back, pay the taxes I am paying and watch the country's coffers get plundered by half-wits who's prime ambition it is to accumulate as much wealth as they can ...while they can. Democracy my eye!!!!

      Werner - 2012-04-17 09:41

      What are they doing with our tax money. Now they need 500 BILLION to upgrade water systems. What have they accomplished with the billions in tax revenue over the last 20 years. The world cup did not benefit anyone except Jordaan and his party, the tax payer is still docking those debts. If you pay this 'lot' of bureaucratic thieves you are indirectly supporting their campaign to impoverish south Africans, and fueling the already stinking rich elite. I watched SANRAL's head thief on TV this morning, he is so self assured in his deal with the government, he knows the plebeians will pay.

  • greig.saunders - 2012-04-17 06:39

    DO NOT REGISTER!!! Do not let SANRAL and the government bully you into thinking you need an eTag! We must fight this illegal system. Abolish these tolls once and for all. Do not give in to these criminals!!

  • Keith - 2012-04-17 06:39

    What is an 'Alternate User'? Is this someone who uses an E-tag one day and none the next? Or is it the insidious Americanisation of correct English under the influence of the evil Mr Gates?

      Mathilda - 2012-04-17 21:08

      Get a life Keith. What the hell does SA'an road taxes and tolls have to do with America. You wanna blame your constipation on the USA as well?

  • - 2012-04-17 07:11

    This is the main goal of the anc- plunder as much as humanly possible before the sheep wake up. By that time they are out of the country and living like kings

  • mariuskowie - 2012-04-17 07:19

    I could understand if the e-tag fees and the non-registered fees were the same, with an reasonable admin surcharge slapped on top of the non-registered bill. Charging the rates they are planning is extortion and highly criminal. Please, DA and FF and any concerned organizations, take the toll extortionists to court. Slap the individuals involved with criminal charges and make their lives hell. They are some of the most deserving people to get their but's kicked. Charge them with murder and rape. Murder for taking food of the plates of the road users. Rape for shafting the public so shamelessly and repetitively.

  • Jas - 2012-04-17 07:48

    The Goverment needs to stop worrying about how much money they can shove in their pockets without working and needs to start focusing on how to make this beautifull country of ours safe and atractive again.

  • Jas - 2012-04-17 07:51

    The Goverment needs to stop worrying about how much money they can shove in their pockets without working and needs to start focusing on how to make this beautifull country of ours safe and atractive again.

      Pieter Mulder - 2012-04-17 09:57

      Hear Hear

  • IcemanGP - 2012-04-17 08:13

    Just get rid of the entire idea already, if the citizens don't riot, you are a bunch of woosies that deserve to be screwed by your government. Please ask for more KY to be added to your invoice at a 300% inflated cost as well.

  • elizabeth.vandyk - 2012-04-17 08:17

    Warning to Sanral........ keep teasing the lapdog and he'll turn into a Pitbull!!!

  • dave.prinsloo - 2012-04-17 08:20

    give them a monthly blank cheque via debit order? Give government direct access to my bank account??? ARE YOU KIDDING ME???????

      Gert - 2012-04-17 09:22

      Yes where will it end???--fake billing and you must proof you were not there at that time etc, the usual criminals appointed to do the admin and you lose all your money in your account, --disgruntled employees leaving sanral with millions of banking details of clients in their pockets. ONLY IDIOTS WILL GIVE AWAY SUCH RIGHTS AND THE BANKS WILL NOT COMPENSATE YOUR LOSSES BECAUSE YOU WILL BE DESCRIBED AS STUPID AND EVEN SO IN A COURT OF LAW.

  • aspruyt - 2012-04-17 08:35

    I hope everyone involved and hoping to benefit from this stink gets anal warts.

  • Scouter - 2012-04-17 09:15

    I can't believe that any thinking person, who is even half aware of the present government's appalling track record in matters of corruption, blatant theft and overall mismanagement would even think about giving these vary same miscreants carte blanche access to their personal or company bank account(or even worse, both).

      Mike - 2012-04-17 12:18

      or their vote again

  • Alan - 2012-04-17 09:34

    I refuse to pay for anything without an invoice. My company won't pay for anything without an invoice and proof of delivery. I need to see a photo of MY car with MY number plate going through the tolls. Surely this is a perfectly legal request and I should not be charged exhorbitantly for that!

  • Pieter Mulder - 2012-04-17 09:46

    You can swear the country with its content belongs to the government. They only supposed to govern it for the good of the citizens. Why are the people dictated too. Is the government that deep in trouble?

      Mike - 2012-04-17 12:19

      welcome communism

  • mmbrits - 2012-04-17 10:07

    With our pathetic postal service you will not even get your invoice in 30 days time!!! Let us all unite for once and not register!

  • flysouth - 2012-04-17 11:29

    The aim of all protests must be to rid ourselves totally of these tolls and the entire system. This much has become clear from recent behaviour of the corrupt SANRAL (major shareholder the ANC!) - that should they be allowed to continue to operate these tolls, the road-using citizens of SA are going to be shorn like sheep, until there will be no more wool! The tolls are to be used as a punitive tax, and will be increased at will and maybe even decreased for election times - who knows, anything is possible in the land of lunacy and larceny called South Africa!

  • paul.j.almeida - 2012-04-17 11:48

    I will not register or pay the toll, if we all stand together and refuse point blank not to hand over a single cent! The courts will not be able handle chasing all of us for our hard earned money.

      Craig - 2012-04-17 21:59

      Absolutely agree with you there Paul.

  • Hugh - 2012-04-17 12:32

    The parties like the DA; Cosatu; FF; Anti Urban Toll Alliance etc must step it up! Maybe a class action suet against SANRAL. We will all be criminalized by this time next month due to Alli Bastard and his 40 thieves. NO E-TAGS!!!!!

  • Riad - 2012-04-17 13:30

    Shhhhhh……..I think I hear Vavi in the hall way cutting a deal with “SCAMRAL” hence COSATU is so quite about this matter from also being the most vocal organisation that was ready to mobilise its forces to create mayhem. What is the conspiracy theorist take on this, Vavi for next ANC president come Manaung?

  • Anton - 2012-04-17 15:51

    We will not pay the E-toll. Sanral you can pack your stuff and go back where you came from South Africa DON'T NEED YOU.

  • Arthur - 2012-04-17 17:51

    BOYCOTT boycott boooyyyccccoooottt those crooks! Make us proud Gauteng!

  • Joseph - 2012-04-17 18:44

    Who are SANRAL share holders?

      adam - 2012-04-17 19:33

      anc government are the shareholders.

  • adam - 2012-04-17 19:32

    Get rid of the anc, and let them take samral with them. DO NOT VOTE ANC vote any other party, and you WILL get a better deal.

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