Protector happy with Joburg billing efforts

2012-07-11 22:24

Johannesburg - Public Protector Thuli Madonsela is satisfied with efforts by the City of Johannesburg to tackle its electricity billing problem, her office said on Wednesday.

The same applied to the way the city was dealing with Bramfischerville township service delivery queries, it said.

Madonsela met Mayor Parks Tau in Pretoria on Wednesday, her spokesperson Kgalalelo Masibi said in a statement.

"[The] public protector said she was encouraged by the delivery on undertakings made in April 2011, and more recently on the Bramfischerville sewage and water seepage problem."

Masibi said Madonsela had commended the city's new electricity billing system and the proposed plans to ensure clients' queries were addressed swiftly and transparently.

The city was expected to finalise its draft of a Customer Service Charter by July 31.

Tau was expected to present a report on progress made in Bramfischerville and his plan of action to Madonsela on July 20.

"The public protector and the mayor also agreed to report back to the community of Bramfischerville on a date to be agreed [upon]," said Masibi.

  • visko.vandermerwe - 2012-07-12 00:11

    One of the reasons why I left SA. And you STILL don't have this billing-thing sorted!!!!

  • des.cider - 2012-07-12 07:48

    If we set low standards, we will achieve them easily and we can all be happy. But the rot continues.

  • flysouth - 2012-07-12 08:07

    Unfortunately she is misinformed - but probably lied to by City Jhb officials! Fact is there is little progress on this issue - as I have learnt from DA councillors to whom thousands have turned in desperation to get some action on their billing complaints. In my own case I have a registered complaint with CoJ about meter readings being approx double what they should be and for over a year I have had NIL response to my complaint - is this progress?

      paul.makhudu1 - 2012-12-04 11:47

      billing crisis is not a political issue but DA will always be quick to score cheap political points.

  • ewanvb - 2012-07-12 10:29

    Misinformed and mislead as usual. It have almost been two years since my property was sold and I am still waiting for my refund from JHB. Firstly, their billing dept screwed up the billing, unable to correct their mistake, they just wanted to refund a portion of the actual amount. I have sent mails upon mails and no response. As I am now based in the Free State, they expect me to drive to JHB to come and sort out their mess for me to be able to get my refund. How many times will I need to drive to JHB in order to have this issue resolved. I presume that the amount would be spent on fuel, lodging and so on would equal the disputed amount. What to do about this council?

      paul.makhudu1 - 2012-12-04 11:47

      when it does not suit you she is misinformed? what a shame.

  • Aaron - 2012-07-12 15:46

    What is it now, two years since this debacle started? And all they're doing is preparing reports and a "service charter" whatever that is? What a joke Johannesburg has become. Judging by the state of the streets around Joburgm though, I think billing is going to be the least of the problems.

  • christopher.buyskes - 2012-07-12 16:12

    She obviously does not own property in the municipal area .

  • lea.beukes - 2012-07-12 17:34

    Impossible! After spending hours every week in queues at the Midrand municipal office our water and electricity readings are both not sorted out. Both have last been read more than a year ago and the daily estimated electricity reading was increased from 9kwh in April to 22 kwh in May and again to 44kwh in June without a meter reading being done. I have even offered to go and fetch a meter reader from their offices to come to our premises as they refuse to accept fotos that I have taken from the meters which will prove that we are now owed thousands of Rands. In the meantime we just have to pay their inflated average charges or face being cut off. Both meters are in a complex and definitely not inaccessible to meter readers.

  • arlindo.dossantos.391 - 2012-09-10 06:45

    BS. I have been charged in April 2012, R21 027,80 for ESTIMATED READINGS, OVER A PERIOD OF 1001 days ( since 2009 ) on a electricity meter No. that is not the meter installed in my premises. Estimated? How came? my wife is at home and opens every month the gate for the meter reader. This is not legal. The Council threatens to cut services and take legal action. This is EXTORTION UNDER THREATS.Claims are disregarded. See what the Financial Head was ordered by the ANC - Disregard 3000 outstanding claims presented by the DA. What does the Consumer Protection Law offers us? Nothing. Mrs. Mandonsela is just toeing the line.

      paul.makhudu1 - 2012-12-04 11:48

      then instal a pre-paid meter and stop whining!

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