Racial edicts in the form of the current empowerment regime have been presented as a non-negotiable by President Ramaphosa, writes Terence Corrigan.
The South African Revenue Service and the Tax Ombudsman on Friday signed a what they called a "historic" memorandum of understanding with a view to improving their working relationship.
Delays in the payment of tax refunds is in the top three reported complaints, the Nugent Commission of Inquiry into the SA Revenue Service has heard.
Dispute resolution and delays in refund payments by the South African Revenue Service are the two major issues picked up by the Office of the Tax Ombud, says its CEO Advocate Eric Mkhawane.
There was a 5% increase in complaints to the tax ombud in the 2016/17 financial year, Finance Minister Malusi Gigaba has revealed in a written Parliamentary response.
The number of complaints referred to the Tax Ombud has "grown exponentially" since the office was established in 2013, stretching resource capacity.
Parliament's standing committee on finance has asked the Tax Ombud if SARS is deliberately withholding refunds in order to boost its collection figures.
Tax Ombud Judge Bernard Ngoepe has stressed the importance of his office and has spoken out against unfair treatment of taxpayers by SARS.
The Tax Ombud has been granted permission to probe the South African Revenue Service over delayed refunds.
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