SA retail 'squandering' sales growth - client experience expert

2019-07-03 22:17

Local business leaders could be losing out on significant bottom line gains for not paying attention to customer service, says a customer experience expert.

Give them the ride, not the car: The evolution of companies that learnt to survive

2018-07-19 05:45

The new generation of consumers won't be satisfied with products. They want outcomes, writes Ian Mann.

Selling cars in SA: Who’s driving the customer experience?

2018-07-02 13:36

Forget everything you know about manufacturing, marketing, and selling cars. It’s all changing right now, according to Rob van Rijswijk


Want to be a disruptor? Forget technology, focus on the customer - exec

2019-05-19 17:57

The key challenge for businesses today is not to master new technologies, but to solve the 'wicked problems' they and their customers may face in an increasingly complex environment.

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