He was once my journalism mentor, but today News24 exposes Willem Breytenbach as a sexual predator, writes Adriaan Basson.
Telcos are being forced to reinvent service delivery, says Emmanuelle Salon.
Although Telkom appointed a new head of customer service in June this year - who promised to have a task force in place by August to resolve consumer complaints - many customers are still complaining that their complaints are not resolved, with no feedback about what is being done to help.
Not only do users win because they're getting something they want, but Epic Games also lowers the possibility of hackers, impersonators, or people otherwise trying to illegally access the game.
Which automakers deliver great service in South Africa? Find out in the annual Ipsos automotive customer care survey.
Syenap, a provider of solutions for customer experience management, has been named as one of the 20 Most Promising CEM Solution Providers 2017 by CIOReview.
Sadly, too many people mistake fat for growth because they confuse activity with progress, says Muzi Kuzwayo.
A businessman who posted a video of himself throwing a tantrum over billing issues outside a Vodacom store says he didn't know that things were going to get much worse.
Customer Experience Management has matured rapidly in SA and has become a must-have for any company hoping to get ahead of the pack, says an expert.
The real challenge for business leaders is how they inspire others - especially their employees - in order to leverage their brands, says an expert.
South African consumers will support your brand if you deliver good service, a new study has found.
Capitec Bank has come out tops for the 6th year in a row in the annual Consulta SA Customer Satisfaction Index for banking.
FNB is rolling out 'tap and pin' technology across 100 of its ATMs, with others to be upgraded in 2019. The bank says the innovation will see transaction time reduced by 20 seconds.
'Vehicle owners in SA continue to enjoy top-class levels of customer service for both the buying and servicing experience,' says Ipos as it reveals the results of its annual automotive customer survey. Do you agree?
These new fintech offerings are important differentiators but in order for them to succeed, banks must not neglect the basics of customer needs, writes Nic Ray.
About 500 delegates recently attended the largest customer experience management conference in Africa, which took place in Cape Town.
The inaugural CXA Awards hosted by Kinetic, took place at the Century City Conference Centre in Cape Town.
Most organisations need to get a better understanding of their customers' profiles, their preferences, needs and demands, says a software specialist.
There are certain misconceptions about customer experience that businesses in emerging markets should be aware of, cautions an analyst.
It takes a lot for a small player to make it big in an industry dominated by a few giants. finweek looks at how Capitec became one of SA’s big five banks.
Customer service expert Aki Kalliatis lists six choices to save your business from difficult customers.
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