Who will protect housing consumers now?

2019-01-26 07:55

Ombudsmen are vital, so it's disconcerting to find that two in the housing sector can't function, says Ina Opperman.

Under R100m recovered for insurance policyholders

2017-06-01 17:21

The Ombudsman of Short-Term Insurance recovered just under R100m for policyholders during 2016, with the bulk of cases related to motor vehicle insurance.

REVEALED: The life insurance companies with the most complaints

2017-05-11 05:00

The latest annual report of the long-term insurance ombudsman reveals the companies which received the most complaints during 2016.

Revealed: The banks with the most complaints

2017-04-20 06:01

The Banking Services Ombudsman's report for 2016 reveals which banks received the most complaints.

The ombuds are on your side

2016-11-20 07:54

The SA retirement industry, valued at R3 trillion, is seeing a spike in complaints across the board as consumers become more aware of their rights and the forums for complaints.

Long-term insurance Ombudsman recovers R184.4m

2016-05-25 19:55

The office of the Ombudsman for Long-term Insurance has recovered R184.4m in the form of lump sums for consumers from long-term insurance companies during 2015.

Vacation body not handling complaints anymore

2015-11-17 17:56

In compliance with the new Consumer Goods and Services Ombud Code, the Vacation Ownership Association of Southern Africa has transferred its complaints handling function.

SA to get medical ombudsman

2015-03-10 10:31

According to Health Minister, Aaron Motsoaledi, the role of the ombudsman would be to address the 'challenges' in both private and public healthcare.

An ear for consumer complaints

2014-07-16 14:13

If you are a dissatisfied customer, the Consumer Goods and Services Ombud offers a free out-of-court service which could be surprisingly fast and effective.

Three things to know about life insurance

2014-05-05 16:43

Consumers' complaints about long-term insurance are mostly about communication, service and claims declined and an expert gives tips on what to be aware of.


Long-term insurance ombud recovers R193.3m despite staff constraints

2018-05-17 14:38

Ombudsman for Long-term Insurance Ron McLaren says his office collected R193.3m for complainants in its 2017 year, despite the strain of staff losses.

Old Mutual responds to spike in complaints

2017-05-14 12:04

Old Mutual responds to the latest long-term insurance ombudsman report which revealed that most of the complaints received by the office were related to the company.

Consumers rue declined claims - report

2017-05-10 17:31

A growing number of long-term insurance complaints have to do with claims declined over non-disclosure, statistics reveal.

Growing complaints for internet banking - report

2017-04-19 17:51

The Banking Services Ombudsman's report for 2016 reveals higher complaints for internet banking in 2016.

Rights-conscious consumers turn to Fais ombud in droves

2016-09-28 15:35

The Office of the Fais Ombud received more than 4 000 legitimate complaints in the last financial year as more South Africans become aware of their rights.

Mixed views on need for ombudsman

2016-02-05 11:11

The city’s executive committee councillors were split on Thursday on whether the municipality needed an Office of City Ombudsman.

Complex insurance, disability claims worry Ombud

2015-05-12 13:51

There are still some long-term insurers in SA who do not understand the importance of handling complaints well, says the Ombudsman for Long Term Insurance.

Survey looks at consumer complaints

2014-09-24 07:00

A survey of the complaints brought to the Consumer Goods and Services Ombudsman shows just how consumer protection regulations are being put into action.

Consumers get R119m for insurance complaints

2014-05-16 15:30

Consumers are becoming more educated about customer service issues relating to insurance, says an expert.

Most bank complaints about ATMs - ombudsman

2014-04-16 12:39

More than a fifth of complaints to the banking ombudsman in the past year involved automated teller machines, according to its annual report.

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