The events that have unfolded in the DA have shown that Zille has more influence than Maimane. He serves at her pleasure, writes Ralph Mathekga.
Showers early. Mostly sunny. Mild.
Ombudsmen are vital, so it's disconcerting to find that two in the housing sector can't function, says Ina Opperman.
The Ombudsman of Short-Term Insurance recovered just under R100m for policyholders during 2016, with the bulk of cases related to motor vehicle insurance.
The latest annual report of the long-term insurance ombudsman reveals the companies which received the most complaints during 2016.
The Banking Services Ombudsman's report for 2016 reveals which banks received the most complaints.
The SA retirement industry, valued at R3 trillion, is seeing a spike in complaints across the board as consumers become more aware of their rights and the forums for complaints.
The office of the Ombudsman for Long-term Insurance has recovered R184.4m in the form of lump sums for consumers from long-term insurance companies during 2015.
In compliance with the new Consumer Goods and Services Ombud Code, the Vacation Ownership Association of Southern Africa has transferred its complaints handling function.
According to Health Minister, Aaron Motsoaledi, the role of the ombudsman would be to address the 'challenges' in both private and public healthcare.
If you are a dissatisfied customer, the Consumer Goods and Services Ombud offers a free out-of-court service which could be surprisingly fast and effective.
Consumers' complaints about long-term insurance are mostly about communication, service and claims declined and an expert gives tips on what to be aware of.
Ombudsman for Long-term Insurance Ron McLaren says his office collected R193.3m for complainants in its 2017 year, despite the strain of staff losses.
Old Mutual responds to the latest long-term insurance ombudsman report which revealed that most of the complaints received by the office were related to the company.
A growing number of long-term insurance complaints have to do with claims declined over non-disclosure, statistics reveal.
The Banking Services Ombudsman's report for 2016 reveals higher complaints for internet banking in 2016.
The Office of the Fais Ombud received more than 4 000 legitimate complaints in the last financial year as more South Africans become aware of their rights.
The city’s executive committee councillors were split on Thursday on whether the municipality needed an Office of City Ombudsman.
There are still some long-term insurers in SA who do not understand the importance of handling complaints well, says the Ombudsman for Long Term Insurance.
A survey of the complaints brought to the Consumer Goods and Services Ombudsman shows just how consumer protection regulations are being put into action.
Consumers are becoming more educated about customer service issues relating to insurance, says an expert.
More than a fifth of complaints to the banking ombudsman in the past year involved automated teller machines, according to its annual report.
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