Don't panic over Samsung firmware update

2014-03-25 11:25
The Galaxy S4. (Duncan Alfreds, News24)

The Galaxy S4. (Duncan Alfreds, News24)

Multimedia   ·   User Galleries   ·   News in Pictures Send us your pictures  ·  Send us your stories

Cape Town - Don't panic about your Samsung device after the most recent update, the South Korean firm has said.

The company recently released an update to the firmware running its Galaxy range of smartphones, but some users reported problems once the update was installed.

Samsung said that updates were done after careful consideration.

"Updates are released after extensive local testing with local operators to ensure the quality of the user experience before it is rolled out to South African consumers," Richard Chetty, director of Service at Samsung South Africa told News24.

However, some phones exhibited problems like delayed responses and apps crashing after the update was installed.


One of the risks in installing an unofficial update is that the phone may "brick", meaning the device becomes completely unusable.

Some users have found that holding down the volume and power button when starting an Android phone can restore the device.

Chetty advised that customers who wished to update their devices should ensure that all content is backed up before proceeding.

He also suggested that the preferred method to update the smartphones is via the Kies PC client software though the phones also support updates via Wi-Fi or 3G networks.

"Users can also visit their nearest Samsung Smart Care Service Centre where representatives can assist with an upgrade," Chetty said.

On its product support website, Samsung also advises customers to ensure that at least 100MB is available on the device prior to running the update and the update will not apply to rooted phones.

Chetty said that Samsung is unaware of any issues relating to the firmware upgrade and urges users who have problems to call its customer care call centre.

"In the event that the user experiences a problem after a firmware upgrade, they contact Samsung Call Centre on 0860 726 7864."

- Follow Duncan on Twitter

Samsung Care Centres:

- Johannesburg: Cnr 14th Avenue & Hendrik Potgieter, Weltevreden Park
Phone: 011 675 7715

- Durban: Redlyn Business Park, 5 Riverhorse Place, Riverhorse Valley
Phone: 031 569 2806

- Cape Town: 11 Park Lane, Cnr Park Lane & Century Way, Grand Central, Century City
Phone: 021 551 5534
Read more on:    samsung  |  mobile

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.
NEXT ON NEWS24X publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.