Samsung promises SA fast smartphone repair times

2014-05-16 14:01
The Galaxy S4. (Duncan Alfreds, News24)

The Galaxy S4. (Duncan Alfreds, News24)

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Cape Town - We all depend on technology to make our lives a bit easier, and it's one of the most annoying things when these conveniences let us down by breaking.

In an agreement with DionWired, Samsung has agreed to speed up the repair times for customers.

The South Korean electronics giant has promised a same day repair service for mobile devices like smartphones and tablets, while home appliances will be repaired within two days.

"We are confident that these changes will build on our already strong levels of customer satisfaction by ensuring that we continue to respond timeously to our customers' needs," said Richard Chetty, Director of Services at Samsung Electronics SA.

The company offers a two year repair warrantee, including for liquid damage and cracked screens on new Galaxy smartphones and tablets.

From July, DionWired stores will offer repairs of Samsung products regardless of where they were purchased and customers will also have access to Samsung technicians who will make house calls.

Samsung said that all technicians will be clearly identified and customers can call 0860 726 7864 to confirm their identity.
Read more on:    samsung  |  mobile

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