1time dream ends in passenger nightmare

2012-11-03 09:16

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Cape Town - Low cost airline Mango has advised stranded 1time passengers to make use of the "affordable capacity" being made available by the airline especially for those left stranded by 1time's closure.

Mango spokesperson Hein Keizer said further details would be made available as soon as possible.

In an earlier release sent on Friday Mango stated, "While we may have been competitors, the liquidation of 1time is not good news. Not only does it impact the families of employees but also thousands of people with confirmed travel across the country and the aviation sector as a whole. Everyone at Mango's hearts go out to our friends and industry colleagues at 1time."

Mango is said to be meeting again on Monday to see what else it can do to assist.

The latest statement from Comair CEO Erik Venter was that the airline was already operating at full capacity and was unfortunately unable to do anything further to assist stranded passengers.

"Flights are still very full, there is some inventory for later in the week, but it’s unfortunate that we are unable to put on more flights at this point," Venter said.

He stated that according to industry colleagues at 1time, the booking profile for the airline was very short term and has advised passengers to visit kulula.com to make alternative arrangements.

According to a press release sent out on Friday Venter said, "Unfortunately the closure of 1time occurred on a Friday afternoon at the end of the month, when most of the other airline seats have already been sold. There is therefore very little that Comair can do to assist stranded 1time passengers.  It is also sad to see that around 1 000 1time staff have lost their jobs at a time when job creation is a national imperative."

Venter also stated in the release "in the absence of state-subsidised Mango, 1time would have made adequate profits to upgrade its fleet and be sustainable over the long term. Based on the previously released financial statements of SAA, and recent parliamentary comments, Mango made a loss of half a billion rand since its 2006 launch, due to undercutting the viability of the private low cost carriers," Venter said.

1time spokesperson, Refilwe Masemola was still unreachable with the last statement from the airline informing passengers that there was nothing the airline could do assist stranded passengers – advising them to book a flight with another carrier.

Nedbank said on Friday that cardholders who purchased tickets from 1time using a credit card branded with a Visa, MasterCard or an American Express logo, may contact their issuing bank for a chargeback.

"A chargeback is a reversal of a transaction because the goods or services that were purchased were not provided by the merchant," the bank said.

"Cardholders should raise a chargeback within 60 days to allow enough time for Nedbank to validate the chargeback before we submit it to the acquirer."

Read more on:    1time  |  mango  |  kulula  |  flights  |  travel south africa  |  aviation

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